Change Management Lead
CurrentContributing requirements towards Automation for Change Impact Assessment Tool.Contributing requirements towards transformation of New Change Management Tool.Manage and Oversee team of 8Strong leadership skills with the ability to work unsupervised and monitor tasks through to completionActive and visible coach to executive leaders on Change Management.Provide status updates and communicate frequently with local, regional and Customer management teams.Support Business & Wholesale customer queries on planned worksPerform resource planning, deployment, tracking and reporting for all assigned team membersPossess Soft Skills: Leadership, Communication , Negotiation, Problem solving, multi-tasking, prioritising and Organisational influenceHold team meetings to mange expectations, make Team changes.Process focused, data driven decision maker and result orientedChair Emergency CAB or DCAB.Support and coach all parties (stakeholders) involved and related to Change Management ProcessProvide training and support on process and relevant tooling systems when requiredEnsure continual process improvementAssessing change trends and issues/incidents related to change implementation and deliver clear performance reports with complete and accurate dataUse performance reports to monitor activities and trends, measure results and implement comparison metrics to identify improvement needsIdentifying resistance and performance gaps, and work towards implementing corrective actionsResponsible for the delivery of Ad-hoc Operational and Executive reporting related to the Change Management Process.
