Charles Dolce Email and Phone Number

• Process payroll for more than 15,000 associates nationwide accurately and on-time• Participate in the testing for and the implementation of new payroll software in 2018• Designed an elaborate testing template used by the Payroll Project Team during parallel payroll testing• Documented and closed all cases utilizing the Oracle CRM on Demand ticketing system• Proactively gathered the appropriate resources to effectively and efficiently meet customer expectations in a timely manner• Became knowledgeable with the software and hardware used and supported by the company• Implemented a shared mailbox in Outlook that removes duplication of work and enhances communication • Digitalized the post-payroll auditing process resulting in savings of 43 hours annually and reduction of headcount from 3 associates to 1 • Participated in testing for periodic payroll software upgrades• Constructed a spreadsheet to track Kronos hour imports during payroll processing to streamline the process, eliminate miscalculations, and create an electronic backup

• Provided payroll system support to a 15,000+ associate base in a help desk environment to ensure satisfaction• Developed exceptional customer service skills while fielding incoming requests via telephone, e-mail and instant messages • Documented and closed all cases utilizing Oracle CRM on Demand ticketing system• Successfully worked with site admins to bring Payroll Self-Service software to all retail locations nationwide allowing more than 500 associates to enter their banking and tax information electronically with ease• Educated and ensured that new users could access the Payroll Self-Service software

• Provided superior customer service while processing daily transactions • Provided over-the-phone support to customers in need• Balanced the Teller Cash Recycler, ATM, and vault in addition to personal cash drawer• Followed proper security protocol when opening and closing the office• Replenished branch supplies on a weekly basis and ordered office supplies as needed to maintain consistent inventory