Charles E. Webb Email & Phone Number

Respond to emails and all correspondences perform office duties as needed.. Design social networking pages for special events.. Troubleshoot and repair office equipment

Supported various operating systems: All Windows versions up to and including 7. MAC O/S 9.1 to Tiger. . Supported local end-users with MS Office Suite up to and including 2010 and other various PCs, Mac’s and compatibles. . Utilized communication and customer service skills for effective problem solving with users of all confidence levels. Experienced in hardware configuration, installation, maintenance and, troubleshooting.

Provide technical assistance in migration of client computer system from Windows XP to Windows 7platform. Follow procedures set by client to save user data, image and restore settings to new computer system.

Respond to hardware repair request from Instructors and Office Personnel. . Resolve printer, AV and other peripheral device issues. . Provide end users training and assistance in Microsoft Office applications and proprietary software released by SFUSD. Assisted in after school program teaching hardware troubleshooting and repair (50% MAC, 50% PC).

Respond to trouble tickets. . Used extensively asset management tools provide remote and desk side support, end-user training and customer service. TCP/IP, VOIP, VPN and other peripheral support. . Installed operating systems, desktop applications and proprietary software.. Configuring PDA’s/ Hand held devices – for network, email setup and basic trouble shooting.. Supported PDA devices configuration.

Assisted technicians with the installation of software, modems and drives. . Tested software and computer equipment prior to ’go live’. . Provided technical telephone support to correct software and hardware problems. . Assisted with the repair of computer systems on site and for existing customers and the maintenance of client documentation. . Performed upgrades on existing computer systems.

Responded to repair request for MAC & PC platforms. . Resolved TCP/IP connection problems, performed new equipment installs, troubleshooting and repair of printers and other peripheral device. Performed in-house bench repair as needed.

Associate’S Degree, Computer Network Information Technology (Cnit)

Computer Network Information Technology (CNIT)

A+, Network+ And Security+ (Certification Curriculum), A+, Network+ And Security+

A+, Network+ and Security+ (Certification Curriculum)

As Degree, Engineering Technology

Computer Repair certification. Broadband Technology Opportunity Program (BTOP) hardware technician and assistant to coordinator (2013)..

Computer Engineering