• Managed an independent agency with multiple locations in Tennessee and Kentucky.• Trained and coached a sales staff that consistently exceeded goals.• Under my leadership, annual sales increased by 55% and annual written premiums increased by 92%.• Implemented a commission-based pay scale for a supplemental roadside assistance program for the producers within the agency increasing producer commissions and agency revenue.• Reconciled agency accounts to ensure all payments, commissions, and company debits/credits were processed correctly.• Responsible for renewals. This improved customer relations, helped the agency meet the goals established by the insurers we represented, & helped the agency close more cross sales for other products sold.

Account Executive – Tennessee Automotive Association Self-Insurers’ Trust (TAASIT)• Provided sales, marketing, & loss control services to over 250 automotive & truck dealerships and body shops.• Met with General Managers, Service Directors, & Controllers to discuss claims history, identify loss trends, and implemented plans to reduce future losses.• Performed on-site risk evaluations and identified hazards that could lead to employee injury and/or OSHA compliance issues. Provided members with reports outlining hazards/violations found along with remedies to correct.• Conducted annual safety training for member dealerships ensuring their employees received their annual hazard communication refresher training and were up to date on all other required certifications.• Trained Loss Control Reps on hazards to look for in automotive/truck service centers and body shops, how to identify loss trends, and how to discuss claim information with member dealerships in a professional manner.Safety Committee Member – Metro Transit Authority (MTA)• Led monthly safety meetings with management and HR discussing claim history and safety issues.• Created reports with claim data to identify trends and implemented plans to reduce future losses.• Performed on-site risk evaluations to identify hazards that could lead to employee injuries and OSHA compliance issues.

• Focused on providing clients auto, home, life, and commercial insurance.• Cross-sold life, motorcycle, watercraft, personal umbrella, and renter’s insurance to existing clients.• Conducted annual policy reviews with clients.• Created client awareness to potential coverage gaps. • Provided customers with superior customer service.

• Managed an independent agency with multiple locations in Tennessee and Kentucky. • Trained and coached a sales staff that consistently exceeded goals.• Under my leadership, annual sales increased by 55% and annual written premiums increased by 92%.• Implemented a commission-based pay scale for a supplemental roadside assistance program for the producers within the agency increasing producer commissions and agency revenue• Reconciled agency accounts to ensure all payments, commissions, and company debits/credits were processed correctly.• Responsible for the renewal quotes within the agency. This improved customer relations and it helped the agency meet the goals established by the insurers we represented.