• Ensures optimum readiness and effectiveness of all telecommunications networks (transmission and switched) in providing service for agency global net-centric solutions in support of the full spectrum of military requirements and operations• Conducts evaluations, quality assurance and staff assistance visits of DISN telecommunications systems, projects, facilities, or programs to determine cost effectiveness, operational performance, and system ability to support multiple agencies.• Reviews DoD, DISA, and commercial specifications and writes, authors, edits, and publishes technical and management documentation to support the DISN QA and performance evaluation program.• Oversees management and operations of the CONUS QA information dissemination website ensuring current and relevant information and "lessons learned" to base world-wide DISN performance assessments.• Assures that the operational capabilities of DISN respective equipment and systems meet mission requirements and operational performance measures.• Serves as a Quality Control Representative and utilizes enterprise standard metrics tools to validate the performance of contractors as outlined in the contract Acceptable Level of Performance.

• Provided Tier 2 Transport and IP network support for problem escalation, equipment install/replacement, and configuration management/documentation• Directed troubleshooting efforts when requested by Tier 1 personnel to locate and restore faults that are beyond their experience or capabilities• Conducted equipment testing and turn up procedures to ensure new sites, installs, and configurations were properly built to provide a reliable network connection• Documented Standard Operating Procedures (SOP) and created accurate drawings and spreadsheets of site and circuit configurations with the most up-to-date information possible for Tier 1 personnel and customer support• Trained Tier 1 personnel in the operation of the Ciena 6500 and Corestream RLS to increase troubleshooting efficiency and reduce equipment failure/damage during maintenance proceedings.• Utilized Neural Star, SolarWinds, SMC-II, TransNav, and Ciena One Control to monitor network and locate network issues promptly

• Provided Transport and IP network monitoring, logical troubleshooting, and customer service to Department of Defense personnel serving in locations around the world• Served as weekend shift leader to ensure accountability, prompt service, team mentoring, and concise reporting on all outages or issues affecting each government branch or agency• Utilized troubleshooting experience remotely to aid on-site personnel and field technicians when isolating fault locations, equipment failures, and configuration issues• Trained and certified on DISA transport equipment to include ADTRAN, MSPP, ODXC, Corestream, and Ciena 6500

Tactical (Mobile) Satellite Communications operator utilizing Satellite Transportable Terminals (STT) to support remote networks through Joint Network Nodes (JNN) and Command Post Node (CPN). Used FDMA and TDMA modems over Ka, Ku and X-bands. Trained and assisted in the operation of GATR inflatable satellite antennas, High Capacity Line-of-Sight (HCLOS), and OE-254 radio retransmission.

Shift work in a Top Secret Secure Compartmented Information Facility (SCIF). Tech control team chief and assistant shift supervisor. Provided reliable satellite communications and encrypted circuits for several high priority national defense customers. Utilized AN/GSC-52A, AN/GSC-52B, and MILSTAR terminals using FDMA and SSMA modems. Experience with DISA technical infrastructure and policies, Communications Security (COMSEC) handling procedures, and six variations of encryption devices (KG-340, KG-175A/D/G, KIV-7, and KG194). Educated company personnel and customers in the operation and procedural requirements of encryption devices.

• Led and mentored 12 personnel as part of a team• Implemented hazardous material management (HAZMAT) guidance and procedures resulting in an “Excellent” on the annual Occupational Safety and Health Administration (OSHA) inspection• Performed fueling operations for 12 different types of wheeled ground vehicles and 2 types of helicopters• Inventoried and ordered over 50 kinds of petroleum products and tools based on company needs• Operated wheeled heavy equipment vehicles weighing up to 20 tons including tractor-trailers hauling fuel/water tank trailers, flat beds, low-clearance trailers for heavy equipment, and small forklifts• Performed fire warden duties by monitoring, checking, and replacing faulty fire extinguishers monthly to maintain appropriate standards and regulations