Guiding CarMax's business operations with a sharp focus on process enhancement, my role as Business Operations Manager is informed by over seven years of experience in operational leadership. At the helm, I have successfully steered multiple departments to achieve 17 consecutive exceptionally rated internal audits, a testament to my dedication to excellence and compliance.My expertise in employee engagement and creative problem-solving has enabled underperforming locations to elevate from inconsistent to exceptional ratings. Through analyzing customer feedback and implementing change management strategies, our team has enhanced operational processes, fostering a culture of continuous improvement and efficiency.