At Nike, my tenure in technology leadership extends over 7 years, spearheading IT Service Management with a steadfast focus on process governance and compliance. We have cultivated a robust framework that navigates global IT practices effectively, ensuring the seamless execution of change, release, incident, and problem management protocols.Prior to this, as Head of Strategy & Technology Operations for Nike Direct Engineering, I honed my strategic planning and operations acumen, orchestrating a global team of over 1800 professionals. Our collective efforts have been pivotal in propelling Nike's eCommerce, brick-and-mortar, and digital marketing ventures forward, underpinned by a culture of critical and systems thinking that I passionately advocate for and embody.