Charles Harris Email and Phone Number

As a Full-Time Engagement Professional with Robert Half Staffing, I am working with TDIndustries as a Credit Manager to help with the following:• Financial Risk Reduction – Ensure the proper management of the organization’s accounts and adherence to payment terms by utilizing the collection process established by the Credit Department.• Cross-Functional Corporate Liaison – Collaborate with multiple departments, including internal teams and external contacts, to close outstanding invoices and handle unresolved credits. Regularly work with the Business Unit CFO, Legal Office, Billing Team, Accounts Payable & Receivable Team, Project Managers, and Sales Managers.• Status Report Generation – Maintain balance statement sheets for each client (250+), and provide weekly AR Aging Reports (61+ days) to management teams for high-level business unit meetings to determine final resolution steps for those accounts.• Primary Customer Point-of-Contact – Support the company’s cash flow objectives by retrieving updated payment statuses and gathering follow-up actions on customer commitments.

In this Experiential Marketing-focused role, I actively promote and enhance public perception of various brands by interacting with consumers at diverse events and venues. Responsibilities include advocating for specific products while deepening the brand knowledge in dynamic sales, marketing, and customer service environments. This role has provided valuable opportunities to engage directly with consumers, build brand awareness, and contribute to successful marketing campaigns that leave a lasting impression.I’ve successfully boosted brand visibility and consumer engagement with top agencies such as Talent Tree Staffing, High Profile Promotions, 24 Seven Talent, Havas Street, and more. Through these experiences, I have honed my communication skills, developed a deep understanding of brand positioning, and learned to thrive in dynamic, customer-facing environments. I believe my skills in Experiential Marketing complement my professional account management experience, allowing me to effectively navigate diverse client needs and deliver impactful results.

I assist with organizing and executing a variety of events, specializing in event photography and interactive experiences such as GIF creation, photo booths, and green screens. I also collaborate with event specialists to personalize and enhance event packages with corporate branding and custom backdrops. This creative outlet complements my professional experience by developing my project management skills and enhancing my ability to work in dynamic, client-focused environments.

As a Full-Time Engagement Professional with Robert Half, I have expanded my experience and skill set by consulting on various projects across multiple industry verticals. This role has provided me with new responsibilities and exposure to unique business challenges, fostering significant career growth.Clients include:• TD Industries: Credit Manager (Feb 2023-Current)• Radius Aerospace, Inc.: Accounts Receivable Clerk (Sept 2022 - Dec 2022)• Caregiver, Inc.: Accounting Analyst (Aug 2022 – Sept 2022)

As a Full-Time Engagement Professional with Robert Half Staffing, I worked with Radius Aerospace as an Accounts Receivable Clerk on the following:• Process Training and Transition Plans – Took over AR Department responsibilities after the Senior Accountant left and provided training to the new Assistant Controller on payment posting, invoicing, and daily AR tasks.• AR Reconciliation – Worked with the Radius Fort Worth branch, which has about $2 million in monthly revenue from clients such as Boeing, Triumph, Bell, and Cadence, to reduce AR over 365 days and over 90 days by collecting old invoices, fixing discrepancies in the AR Aging Report, and ensuring correct payment posting.• Report Generation – Generated end-of-month reports for AR exceptions, AR liabilities, pay-in-advance customers, intercompany balance statements, and more.

As a Full-Time Engagement Professional with Robert Half Staffing, I worked with Caregiver, Inc. as an Accounting Analyst on the following:• AR Aging Reduction – Improved the timeline of processes by utilizing various Excel formulas.• Portfolio Review, Correction, and Finalization – Managed client portfolios worth $3 million in revenue across multiple states (Georgia, Texas, Ohio, and Illinois). Executed a course correction plan on erroneous accounts and finalized the remaining accounts receivable from prior years to

Worked closely with insurance companies and third-party payers to collect revenue for surgical services performed. Primary functions include credit balance management, patient balance resolution, and non-patient insurance resolution. I have handled HMO, PPO, EPO, POS, Worker’s Com., self-pay, and third-party reimbursement issues for those contracted and non-contracted and communicated with all parties by email and phone in order to collect payments. I have effectively and independently handled second level reimbursement issues for contracted and non-contracted denials for serviced procedures, both before and after as well as ensured payments by primary and secondary payers and/or self-pay patients are accurate. I’ve been responsible for managing all denials and corrected claims while collaborating with the biller and/or Business Office Manager, insurance payers, and/or patients on past due accounts.

Responsible for posting payments, adjustments, and denials from insurance companies, patients, and government agencies. I also provided a balance sheet of transactions to each facility that I worked with. These duties require an extreme eye to detail in order to ensure that each facility received efficient and timely information.

Responsible for posting payments, adjustments, and denials from insurance companies, patients, and government agencies. I also provide a balance sheet of transactions to each facility that I work with. These duties require an extreme eye to detail in order to ensure that each facility receives efficient and timely information.Insurance Verification Representative (July 2016-November 2017): Responsible for working with patients to verify their insurance coverage and patient financial responsibility prior to their procedure or surgery.I verified patients’ insurance coverage by utilizing various web portals and then conducted follow ups with them to coordinate financial plans by using our customer relations management software. I was also responsible for verifying that the insurance payor that was selected matched the plan type based on information provided by the insurance company. To carry out these tasks, I communicated with patients and companies over the phone and via email in a professional and customer service-oriented manner. During this role, it was my responsibility to consistently maintain a strong relationship with the top providers in healthcare.

As part of the Patent Business Services department, I carried out a variety of account management tasks in order to streamline processes for a variety of patients.Responsibilities included:· Registering patients, verifying insurance, and pre-certifying outpatient and inpatient surgeries· Processing electronic medical claims on a daily basis and reconciling errors· Receiving and reviewing faxed referrals and authorizations· Answering telephone calls and routes the patients appropriately· Entering patient's data into the computer· Filing correspondence and other records· Performing other job-related duties as assigned

I lead our team in executing the company motto to be Honest, Uniformed, Nice, Knowledgeable, and to provide Service. We conducted business and customer service skills on a daily basis, while working outdoors in a small-business environment to assist both residential and commercial customers in relocating their belongings.See job duties below:· Assisted in relocating clients’ belongings to their new destination · Handled all special requests and delicate items with gentle care· Took inventory of items before and after arrival, and notated item condition· Ensured all items arrived at their destination in the same condition they were received· Oversaw the arrangement and stocking of large items in the mover truck so that damage would not occur during transportation· Unloaded clients’ belongings to the specified areas per client instructions· Provided Junk removal services at the request of clients and protected the client's homes or offices while removing items

Assisted clients in researching and selecting the best new or previously owned vehicle for their needs and budget and executed finale sales.See job duties below:· Assisted clients in selecting the best vehicle for their needs and budget· Negotiated with banks and client on payment, term, rate, etc.· Exhibited excellent negotiating skills and strong persuasive manner when dealing with customers · Completed all paperwork associated with the deal as well as all pre-delivery inspections· Delivered vehicle to customer and ensured customers were knowledgeable about the technology and features of their new vehicle

As a part-time worker during the summer from March 2003 to June 2007, and full-time worker from August 2011 to July 2012, I performed general and skilled labor in the warehouse to help the company store and distribute goods and merchandise.See job duties below:• Received orders and unloaded packages from the truck• Performed duties using a hand truck and forklift• Stored packages properly and safely within the warehouse• Restocked inventory, maintained a clean and safe work environment • Organized and kept inventory of all tools and equipment

As a student employee and part of the Recreational Sports Staff, I was trained to perform specific duties related to being a control desk attendant, building attendant, gym attendant, and fitness attendant.See job duties below:• Cleaned and maintained sports equipment• Monitored and ensured the safety of patrons and equipment• Maintained attendance records, repairs and cash receipts• Greeted, interacted and developed good relationships with customers