As a results-driven IT Manager with a proven track record in IT Support, Service Delivery, Project Management and Performance Management, I am committed to leading teams and enterprise scale projects using Agile, LEAN, and ITIL methodologies. As a Certified Scrum Master, I have experience in establishing structures for daily, weekly and monthly checkpoints, creating performance metrics for critical objectives, and eliminating roadblocks through problem-solving resulting in 95% overall objective completion.My passion for emerging technologies like mixed reality and my eagerness to understand how something works has helped me identify creative opportunities to get the most out of it. I wrote my senior thesis in college on "Virtual Reality and Its Practical Applications in the Future" and was the VR Champion at Ares Management, helping them leverage VR as a tool for meetings, collaboration, and team building during the pandemic.My time as an All-American Football player at Occidental College taught me the importance of teamwork, which laid the foundation for my leadership skills. I have motivated my teams to perform above and beyond their service level objectives, demonstrated this skill as the North American Service Desk Manager at Nestle, governing IT support for five different operating companies, each with their distinct demands and seasonal priorities.With extensive experience in designing and implementing technology programs, developing product and service requirements, managing mission-critical technological projects, and analyzing strategies and processes to facilitate improved business operations, productivity, and efficiency, I am an asset to any organization striving to get better. If you're looking for a dedicated leader who is passionate about emerging technologies and has a proven track record of delivering results, let's connect.