Charles Kumar Email and Phone Number
Charles Kumar personal email
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I am a fresh digital marketer, I have 15 experience as a Sales/Customer Service Specialist. I will be Contributing my Learnings and Experience to grow the revenue of the company,I am interested in Copy Writing, Email Marketing, and Video Marketing, I started my Career in 2004 with Hutchison Essar as a Call center Executive, later joined Genpact as a Process Associate, Moved to Dubai, in 2006 and worked with the Leading Bank, Emirates NBD for 12 years with different roles in Customer Services, hence I call myself a CUSTOMER SERVICE SPECIALIST. Currently working with GUS Education India as Student Support Officer
Gus Education India
View- Website:
- guseducationindia.com
- Employees:
- 275
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Student Support OfficerGus Education India Oct 2019 - PresentHyderabad, Telangana, India• Responsible for monthly and weekly revenue Generation• Weekly meetings and discussions regarding updates of Intake Enrollment/Registration with the Associate Director of Recruitment• Responsible for Enrollments Average of 40 Students into BSBI from Across the Globe• Evaluate students’ academic qualifications and recommend the required course• Contacting leads and give information about the course and the VISA process• Coordinating with students from time to time to ensure deposit amount.• Liaison with the Admissions team regarding the offer letters.• Coordinating with Support teams to endure students' VISA updates & Accommodations.• Sending Daily reports of the team to the higher management • Processing of Refund applications for students who cancel the admission. -
Customer RelationsEmirates Nbd Apr 2006 - Dec 2018Dial a Cheque Team : Since July 2017 to 25th December 2018▪ Currently handling outbound operations which include handling of Outbound Sales of Loan on Credit cards, Done average of 1.5 Million Dihrhams▪Personal Loan Advisor: Since Feb 2011 to June 2017▪ Previously handling outbound operations which include handling of Outbound Sales and dealing with Retail Banking, Direct Sales Teams, working on the Sales for Loan on Credit cards, Personal Loans/Overdraft for Customers. Average Sales of 1. 3 Million.▪ Hit a Record of 2.9 Million in November 2016 Call Centre Operations: Since April 2006 to July 2008▪ Du customer service 155: Assisting the company’s valuable customers 24/7 by resolving customer queries regarding network and VAS and handling mass activation calls, reports etc.▪ .Genpact (GE Healthcare), Hyderabad, IndiaExecutive-Process Associates, Dec 2005 – Mar 2006Job Profile▪ Handled all back end and query desk operations.▪ Responsible for tracking numbers by making outbound calls.▪ Audited the databases and prepared MIS reports.Hutchison Essar South Ltd, Hyderabad, IndiaExecutive-Customer care, Jul 2004 – Dec 2005Job Profile▪ Handled calls for postpaid customers regarding enquiries, requests, complaints and for corporate customers regarding issues related to the dispute of charges and request of services.▪ -
Process AssociateGenpact Dec 2005 - Mar 2006Hyderabad, Telangana, India▪ Handled all back end and query desk operations.▪ Responsible for tracking numbers by making outbound calls.▪ Audited the databases and prepared MIS reports. -
Customer Service RepresentativeHutchinson Essar Jul 2004 - Dec 2005Hyderabad, Telangana, India▪ Handled calls for postpaid customers regarding enquiries, requests, complaints and for corporate customers regarding issues related to dispute of charges and request of services.▪ Activated value added services and higher services.▪ Provided technical support for critical issues.
Charles Kumar Skills
Charles Kumar Education Details
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Alpha Marketers AcademyDigital Marketing -
Digital LyncDigital Mareketing -
Emirates Institute For Banking And Financial StudiesBranch Management -
Railway Junior College52 -
St Marys High School Secunderabad72
Frequently Asked Questions about Charles Kumar
What company does Charles Kumar work for?
Charles Kumar works for Gus Education India
What is Charles Kumar's role at the current company?
Charles Kumar's current role is Customer support Specialist with 20 years of experience in BPO, Sales Banking, KPO..
What is Charles Kumar's email address?
Charles Kumar's email address is ch****@****ail.com
What schools did Charles Kumar attend?
Charles Kumar attended Alpha Marketers Academy, Digital Lync, Emirates Institute For Banking And Financial Studies, Osmania University, Railway Junior College, St Marys High School Secunderabad.
What skills is Charles Kumar known for?
Charles Kumar has skills like Retail Banking, Banking, Customer Service.
Who are Charles Kumar's colleagues?
Charles Kumar's colleagues are Arjun Trivedi, Dans Roger, Mohan Gus, Pavan Surya, Thatikayala Nikitha, Nithisha Valankanni, Anirudh Singh.
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Charles Kumar
Expertise In Analytics, Project/Product Management | Loves Challenges | Ex Genpact, EyBengaluru3genpact.com, aim.com, nextrove.com -
Charles Kumar
Chennai
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