Charles Kumar

Charles Kumar Email and Phone Number

Customer support Specialist with 20 years of experience in BPO, Sales Banking, KPO. @ GUS Education India
hyderābād, telangana, india
Charles Kumar's Location
Hyderabad, Telangana, India, India
Charles Kumar's Contact Details

Charles Kumar personal email

About Charles Kumar

I am a fresh digital marketer, I have 15 experience as a Sales/Customer Service Specialist. I will be Contributing my Learnings and Experience to grow the revenue of the company,I am interested in Copy Writing, Email Marketing, and Video Marketing, I started my Career in 2004 with Hutchison Essar as a Call center Executive, later joined Genpact as a Process Associate, Moved to Dubai, in 2006 and worked with the Leading Bank, Emirates NBD for 12 years with different roles in Customer Services, hence I call myself a CUSTOMER SERVICE SPECIALIST. Currently working with GUS Education India as Student Support Officer

Charles Kumar's Current Company Details
GUS Education India

Gus Education India

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Customer support Specialist with 20 years of experience in BPO, Sales Banking, KPO.
hyderābād, telangana, india
Employees:
275
Charles Kumar Work Experience Details
  • Gus Education India
    Student Support Officer
    Gus Education India Oct 2019 - Present
    Hyderabad, Telangana, India
    • Responsible for monthly and weekly revenue Generation• Weekly meetings and discussions regarding updates of Intake Enrollment/Registration with the Associate Director of Recruitment• Responsible for Enrollments Average of 40 Students into BSBI from Across the Globe• Evaluate students’ academic qualifications and recommend the required course• Contacting leads and give information about the course and the VISA process• Coordinating with students from time to time to ensure deposit amount.• Liaison with the Admissions team regarding the offer letters.• Coordinating with Support teams to endure students' VISA updates & Accommodations.• Sending Daily reports of the team to the higher management • Processing of Refund applications for students who cancel the admission.
  • Emirates Nbd
    Customer Relations
    Emirates Nbd Apr 2006 - Dec 2018
    Dial a Cheque Team : Since July 2017 to 25th December 2018▪ Currently handling outbound operations which include handling of Outbound Sales of Loan on Credit cards, Done average of 1.5 Million Dihrhams▪Personal Loan Advisor: Since Feb 2011 to June 2017▪ Previously handling outbound operations which include handling of Outbound Sales and dealing with Retail Banking, Direct Sales Teams, working on the Sales for Loan on Credit cards, Personal Loans/Overdraft for Customers. Average Sales of 1. 3 Million.▪ Hit a Record of 2.9 Million in November 2016 Call Centre Operations: Since April 2006 to July 2008▪ Du customer service 155: Assisting the company’s valuable customers 24/7 by resolving customer queries regarding network and VAS and handling mass activation calls, reports etc.▪ .Genpact (GE Healthcare), Hyderabad, IndiaExecutive-Process Associates, Dec 2005 – Mar 2006Job Profile▪ Handled all back end and query desk operations.▪ Responsible for tracking numbers by making outbound calls.▪ Audited the databases and prepared MIS reports.Hutchison Essar South Ltd, Hyderabad, IndiaExecutive-Customer care, Jul 2004 – Dec 2005Job Profile▪ Handled calls for postpaid customers regarding enquiries, requests, complaints and for corporate customers regarding issues related to the dispute of charges and request of services.▪
  • Genpact
    Process Associate
    Genpact Dec 2005 - Mar 2006
    Hyderabad, Telangana, India
    ▪ Handled all back end and query desk operations.▪ Responsible for tracking numbers by making outbound calls.▪ Audited the databases and prepared MIS reports.
  • Hutchinson Essar
    Customer Service Representative
    Hutchinson Essar Jul 2004 - Dec 2005
    Hyderabad, Telangana, India
    ▪ Handled calls for postpaid customers regarding enquiries, requests, complaints and for corporate customers regarding issues related to dispute of charges and request of services.▪ Activated value added services and higher services.▪ Provided technical support for critical issues.

Charles Kumar Skills

Retail Banking Banking Customer Service

Charles Kumar Education Details

  • Alpha Marketers Academy
    Alpha Marketers Academy
    Digital Marketing
  • Digital Lync
    Digital Lync
    Digital Mareketing
  • Emirates Institute For Banking And Financial Studies
    Emirates Institute For Banking And Financial Studies
    Branch Management
  • Railway Junior College
    Railway Junior College
    52
  • St  Marys High School Secunderabad
    St Marys High School Secunderabad
    72

Frequently Asked Questions about Charles Kumar

What company does Charles Kumar work for?

Charles Kumar works for Gus Education India

What is Charles Kumar's role at the current company?

Charles Kumar's current role is Customer support Specialist with 20 years of experience in BPO, Sales Banking, KPO..

What is Charles Kumar's email address?

Charles Kumar's email address is ch****@****ail.com

What schools did Charles Kumar attend?

Charles Kumar attended Alpha Marketers Academy, Digital Lync, Emirates Institute For Banking And Financial Studies, Osmania University, Railway Junior College, St Marys High School Secunderabad.

What skills is Charles Kumar known for?

Charles Kumar has skills like Retail Banking, Banking, Customer Service.

Who are Charles Kumar's colleagues?

Charles Kumar's colleagues are Arjun Trivedi, Dans Roger, Mohan Gus, Pavan Surya, Thatikayala Nikitha, Nithisha Valankanni, Anirudh Singh.

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