Charles Kumar Email & Phone Number

Hyderabad, Telangana, India

• Responsible for monthly and weekly revenue Generation• Weekly meetings and discussions regarding updates of Intake Enrollment/Registration with the Associate Director of Recruitment• Responsible for Enrollments Average of 40 Students into BSBI from Across the Globe• Evaluate students’ academic qualifications and recommend the required course• Contacting leads and give information about the course and the VISA process• Coordinating with students from time to time to ensure deposit amount.• Liaison with the Admissions team regarding the offer letters.• Coordinating with Support teams to endure students' VISA updates & Accommodations.• Sending Daily reports of the team to the higher management • Processing of Refund applications for students who cancel the admission.

Dial a Cheque Team : Since July 2017 to 25th December 2018▪ Currently handling outbound operations which include handling of Outbound Sales of Loan on Credit cards, Done average of 1.5 Million Dihrhams▪Personal Loan Advisor: Since Feb 2011 to June 2017▪ Previously handling outbound operations which include handling of Outbound Sales and dealing with Retail Banking, Direct Sales Teams, working on the Sales for Loan on Credit cards, Personal Loans/Overdraft for Customers. Average Sales of 1. 3 Million.▪ Hit a Record of 2.9 Million in November 2016 Call Centre Operations: Since April 2006 to July 2008▪ Du customer service 155: Assisting the company’s valuable customers 24/7 by resolving customer queries regarding network and VAS and handling mass activation calls, reports etc.▪ .Genpact (GE Healthcare), Hyderabad, IndiaExecutive-Process Associates, Dec 2005 – Mar 2006Job Profile▪ Handled all back end and query desk operations.▪ Responsible for tracking numbers by making outbound calls.▪ Audited the databases and prepared MIS reports.Hutchison Essar South Ltd, Hyderabad, IndiaExecutive-Customer care, Jul 2004 – Dec 2005Job Profile▪ Handled calls for postpaid customers regarding enquiries, requests, complaints and for corporate customers regarding issues related to the dispute of charges and request of services.▪

Hyderabad, Telangana, India

▪ Handled all back end and query desk operations.▪ Responsible for tracking numbers by making outbound calls.▪ Audited the databases and prepared MIS reports.

Hyderabad, Telangana, India

▪ Handled calls for postpaid customers regarding enquiries, requests, complaints and for corporate customers regarding issues related to dispute of charges and request of services.▪ Activated value added services and higher services.▪ Provided technical support for critical issues.

21 Day Career Kickstart Challenge, Digital Marketing

Activities and Societies: Completed Basics of Digital Marketing Stratagy

Digital Marketing, Digital Mareketing

Activities and Societies: 3 months indepth course of Digital Marketing

Branch Management

Activities and Societies: completeed branch management course

Bachelor Of Commerce - Bcom, Business/Commerce, General, 52

Intermediate, Business/Commerce, General, 52

Activities and Societies: Represented Basketball Team for the College

High School Diploma, General Studies, 72

Activities and Societies: NCC Airwing , A Grade