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Charles Kumar Email & Phone Number

Customer support Specialist with 20 years of experience in BPO, Sales Banking, KPO. at GUS Education India
Location: Hyderabad, Telangana, India 4 work roles 6 schools
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Current company
GUS Education India
Role
Customer support Specialist with 20 years of experience in BPO, Sales Banking, KPO.
Location
Hyderabad, Telangana, India
Company size
275 employees

Who is Charles Kumar? Overview

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Quick answer

Charles Kumar is listed as Customer support Specialist with 20 years of experience in BPO, Sales Banking, KPO. at GUS Education India, a company with 275 employees, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Charles Kumar.

Charles Kumar previously worked as Student support Officer at Gus Education India and Customer Relations at Emirates Nbd. Charles Kumar holds 21 Day Career Kickstart Challenge, Digital Marketing from Alpha Marketers Academy.

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Email format at GUS Education India

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GUS Education India

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Profile bio

About Charles Kumar

I am a fresh digital marketer, I have 15 experience as a Sales/Customer Service Specialist. I will be Contributing my Learnings and Experience to grow the revenue of the company,I am interested in Copy Writing, Email Marketing, and Video Marketing, I started my Career in 2004 with Hutchison Essar as a Call center Executive, later joined Genpact as a Process Associate, Moved to Dubai, in 2006 and worked with the Leading Bank, Emirates NBD for 12 years with different roles in Customer Services, hence I call myself a CUSTOMER SERVICE SPECIALIST. Currently working with GUS Education India as Student Support Officer

Listed skills include Retail Banking, Banking, and Customer Service.

Current workplace

Charles Kumar's current company

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GUS Education India
Gus Education India
Customer support Specialist with 20 years of experience in BPO, Sales Banking, KPO.
hyderābād, telangana, india
Website
guseducationindia.com
Employees
275
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4 roles

Charles Kumar work experience

A career timeline built from the work history available for this profile.

Student Support Officer

Current
Gus Education India

Hyderabad, Telangana, India

  • Responsible for monthly and weekly revenue Generation
  • Weekly meetings and discussions regarding updates of Intake Enrollment/Registration with the Associate Director of Recruitment
  • Responsible for Enrollments Average of 40 Students into BSBI from Across the Globe
  • Evaluate students’ academic qualifications and recommend the required course
  • Contacting leads and give information about the course and the VISA process
  • Coordinating with students from time to time to ensure deposit amount.
Oct 2019 - Present

Customer Relations

Emirates Nbd
  • Dial a Cheque Team: Since July 2017 to 25th December 2018
  • Currently handling outbound operations which include handling of Outbound Sales of Loan on Credit cards, Done average of 1.5 Million Dihrhams
  • Personal Loan Advisor: Since Feb 2011 to June 2017
  • Previously handling outbound operations which include handling of Outbound Sales and dealing with Retail Banking, Direct Sales Teams, working on the Sales for Loan on Credit cards, Personal Loans/Overdraft for.
  • Hit a Record of 2.9 Million in November 2016 Call Centre Operations: Since April 2006 to July 2008
  • Du customer service 155: Assisting the company’s valuable customers 24/7 by resolving customer queries regarding network and VAS and handling mass activation calls, reports etc.
Apr 2006 - Dec 2018

Process Associate

Genpact

Hyderabad, Telangana, India

  • Handled all back end and query desk operations.
  • Responsible for tracking numbers by making outbound calls.
  • Audited the databases and prepared MIS reports.
Dec 2005 - Mar 2006

Customer Service Representative

Hutchinson Essar

Hyderabad, Telangana, India

  • Handled calls for postpaid customers regarding enquiries, requests, complaints and for corporate customers regarding issues related to dispute of charges and request of services.
  • Activated value added services and higher services.
  • Provided technical support for critical issues.
Jul 2004 - Dec 2005
Team & coworkers

Colleagues at GUS Education India

Other employees you can reach at guseducationindia.com. View company contacts for 275 employees →

RP Raghavendra Pabbathi Raghavendra Pabbathi Colleague at Gus Education IndiaHyderabad, Telangana, India, India View → SB Seema Bachanna Seema Bachanna Colleague at Gus Education IndiaHyderabad, Telangana, India, India View → SK Sai Kiran Sai Kiran Colleague at Gus Education IndiaHyderabad, Telangana, India, India View → AB Abhishikth Bhushan Chukka Abhishikth Bhushan Chukka Colleague at Gus Education IndiaHyderabad, Telangana, India, India View → HK Hemanth Kumar Thammadi Hemanth Kumar Thammadi Colleague at Gus Education IndiaHyderabad, Telangana, India, India View → SK Shravan Kumar Shravan Kumar Colleague at Gus Education IndiaHyderabad, Telangana, India, India View → AR Abdur Rahman Mohammad Siddiqi Abdur Rahman Mohammad Siddiqi Colleague at Gus Education IndiaHyderabad, Telangana, India, India View → PE Perumalla Elizabeth Isaac Perumalla Elizabeth Isaac Colleague at Gus Education IndiaHyderabad, Telangana, India, India View → PS Parsa Srikanth Parsa Srikanth Colleague at Gus Education IndiaHyderabad, Telangana, India, India View → SG Shanthi Gurung Shanthi Gurung Colleague at Gus Education IndiaHyderabad, Telangana, India, India View →
6 education records

Charles Kumar education

21 Day Career Kickstart Challenge, Digital Marketing

Alpha Marketers Academy

Activities and Societies: Completed Basics of Digital Marketing Stratagy

Digital Marketing, Digital Mareketing

Digital Lync

Activities and Societies: 3 months indepth course of Digital Marketing

Branch Management

Emirates Institute For Banking And Financial Studies

Activities and Societies: completeed branch management course

Intermediate, Business/Commerce, General, 52

Railway Junior College

Activities and Societies: Represented Basketball Team for the College

High School Diploma, General Studies, 72

St Marys High School Secunderabad

Activities and Societies: NCC Airwing , A Grade

FAQ

Frequently asked questions about Charles Kumar

Quick answers generated from the profile data available on this page.

What company does Charles Kumar work for?

Charles Kumar works for GUS Education India.

What is Charles Kumar's role at GUS Education India?

Charles Kumar is listed as Customer support Specialist with 20 years of experience in BPO, Sales Banking, KPO. at GUS Education India.

Where is Charles Kumar based?

Charles Kumar is based in Hyderabad, Telangana, India while working with GUS Education India.

What companies has Charles Kumar worked for?

Charles Kumar has worked for Gus Education India, Emirates Nbd, Genpact, and Hutchinson Essar.

Who are Charles Kumar's colleagues at GUS Education India?

Charles Kumar's colleagues at GUS Education India include Raghavendra Pabbathi, Seema Bachanna, Sai Kiran, Abhishikth Bhushan Chukka, and Hemanth Kumar Thammadi.

How can I contact Charles Kumar?

You can use AeroLeads to view verified contact signals for Charles Kumar at GUS Education India, including work email, phone, and LinkedIn data when available.

What schools did Charles Kumar attend?

Charles Kumar holds 21 Day Career Kickstart Challenge, Digital Marketing from Alpha Marketers Academy.

What skills is Charles Kumar known for?

Charles Kumar is listed with skills including Retail Banking, Banking, and Customer Service.

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