Charles Kumar Email & Phone Number

Bengaluru, Karnataka, India

New Jersey, United States

Part of the AI Product Implementation team leading the Deployment and Reporting workstreams. Successfully managed the deployment of the world's first PVAI (Pharmacovigilance Artificial Intelligence) System for one of the world’s Top 5 pharmaceutical companies. Conduct workshops with clients to identify product requirements and translate the same into specifications for the development team.Work closely with Product Management, UI/UX, Product Development, QA, Release Management, Security, and Operations teams, as well as with all levels of management within the organization.

New York, United States

Headed onsite client relations for top 5 pharmaceuticals and was responsible for delivery of Analytics services with revenue oversight of over $20MMWork across different levels of the client organization and drive revenue by taking proactive proposals to meet business goalsConduct: - Quarterly Business Review meetings with client PMO to review program performance, gaps, risks and mitigation plan - Periodic review sessions with onsite leads to review the health of their respective service linesMaintained consistently high NPS (Net Promoter Score)

Greater Bengaluru Area

Led a team of 85 professionals and responsible for the overall delivery of Analytics services including account planning, revenue, and resource forecasting Assist onsite sales team in identifying new buying centers and opportunitiesParticipate in RFI/RFP/proactive proposal development process which includes representing capabilities, experience, solution and pricingConduct recruitment of new employees; led employee training and development by monitoring competency grids and identified training needs for skill / competency up-gradation

Bengaluru, Karnataka, India

Delivery of over 400 analytics projects for different business functions including sales, marketing, commercial operations, training, medical & so on E2E project management from requirement gathering, estimation, project charter, build to UAT; created project documentation such as issue tracking, functional gaps, risks and changes

Bangalore

SPOC for Asia Pacific region for Remedy tool; owned entire implementation process for Remedy within the area and oversee implementations are conducted in an efficient and organized mannerDelivered training for new Remedy users, new deployments, upgrades & conducted refresher training while attending Global Deployments meetingsManaged the Account Maintenance process; Conducted meetings with the account teams to identify potential clients that needs to be linked along with approvals from respective PartnerManaged the operations of the F&A customer support team

Bengaluru, Karnataka, India

Part of the Global Quality Team; Conducted calibration session with the leadership for Albuquerque, Delhi and Oklahoma for site performance evaluationReported to the Quality Assurance Manager while monitoring calls for 10 global sites for SLA complianceAnalyzed & prepared QAA Analysis report to understand QAA performance of the entire Quality team