Charles Kumar

Charles Kumar Email and Phone Number

Expertise in Analytics, Project/Product Management | Loves Challenges | Ex Genpact, EY @ Nextrove, LLC
princeton, new jersey, united states
Charles Kumar's Location
Bengaluru, Karnataka, India, India
Charles Kumar's Contact Details

Charles Kumar personal email

n/a
About Charles Kumar

Charles Kumar is a Expertise in Analytics, Project/Product Management | Loves Challenges | Ex Genpact, EY at Nextrove, LLC.

Charles Kumar's Current Company Details
Nextrove, LLC

Nextrove, Llc

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Expertise in Analytics, Project/Product Management | Loves Challenges | Ex Genpact, EY
princeton, new jersey, united states
Website:
nextrove.com
Employees:
20
Charles Kumar Work Experience Details
  • Nextrove, Llc
    Director
    Nextrove, Llc Jul 2022 - Present
    Bengaluru, Karnataka, India
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  • Self-Employed
    Self Employed
    Self-Employed Dec 2020 - Present
  • Genpact
    Product Implementation Lead
    Genpact Jan 2019 - Apr 2020
    New Jersey, United States
    Part of the AI Product Implementation team leading the Deployment and Reporting workstreams. Successfully managed the deployment of the world's first PVAI (Pharmacovigilance Artificial Intelligence) System for one of the world’s Top 5 pharmaceutical companies. Conduct workshops with clients to identify product requirements and translate the same into specifications for the development team.Work closely with Product Management, UI/UX, Product Development, QA, Release Management, Security, and Operations teams, as well as with all levels of management within the organization.
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  • Genpact
    Sr Manager - Onsite Engagement Lead
    Genpact Jun 2017 - Dec 2018
    New York, United States
    Headed onsite client relations for top 5 pharmaceuticals and was responsible for delivery of Analytics services with revenue oversight of over $20MMWork across different levels of the client organization and drive revenue by taking proactive proposals to meet business goalsConduct: - Quarterly Business Review meetings with client PMO to review program performance, gaps, risks and mitigation plan - Periodic review sessions with onsite leads to review the health of their respective service linesMaintained consistently high NPS (Net Promoter Score)
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  • Genpact
    Senior Service Delivery Manager
    Genpact Dec 2013 - May 2017
    Greater Bengaluru Area
    Led a team of 85 professionals and responsible for the overall delivery of Analytics services including account planning, revenue, and resource forecasting Assist onsite sales team in identifying new buying centers and opportunitiesParticipate in RFI/RFP/proactive proposal development process which includes representing capabilities, experience, solution and pricingConduct recruitment of new employees; led employee training and development by monitoring competency grids and identified training needs for skill / competency up-gradation
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  • Genpact
    Project Manager
    Genpact Aug 2011 - Nov 2013
    Bengaluru, Karnataka, India
    Delivery of over 400 analytics projects for different business functions including sales, marketing, commercial operations, training, medical & so on E2E project management from requirement gathering, estimation, project charter, build to UAT; created project documentation such as issue tracking, functional gaps, risks and changes
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  • Ey
    Senior Customer Support Analyst
    Ey Jan 2007 - Dec 2010
    Bangalore
    SPOC for Asia Pacific region for Remedy tool; owned entire implementation process for Remedy within the area and oversee implementations are conducted in an efficient and organized mannerDelivered training for new Remedy users, new deployments, upgrades & conducted refresher training while attending Global Deployments meetingsManaged the Account Maintenance process; Conducted meetings with the account teams to identify potential clients that needs to be linked along with approvals from respective PartnerManaged the operations of the F&A customer support team
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  • Aol
    Senior Quality Assurance Analyst
    Aol Oct 2002 - Dec 2006
    Bengaluru, Karnataka, India
    Part of the Global Quality Team; Conducted calibration session with the leadership for Albuquerque, Delhi and Oklahoma for site performance evaluationReported to the Quality Assurance Manager while monitoring calls for 10 global sites for SLA complianceAnalyzed & prepared QAA Analysis report to understand QAA performance of the entire Quality team
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Charles Kumar Education Details

  • St. Joseph'S College Of Commerce
    St. Joseph'S College Of Commerce
    A

Frequently Asked Questions about Charles Kumar

What company does Charles Kumar work for?

Charles Kumar works for Nextrove, Llc

What is Charles Kumar's role at the current company?

Charles Kumar's current role is Expertise in Analytics, Project/Product Management | Loves Challenges | Ex Genpact, EY.

What is Charles Kumar's email address?

Charles Kumar's email address is ch****@****act.com

What schools did Charles Kumar attend?

Charles Kumar attended St. Joseph's College Of Commerce.

Who are Charles Kumar's colleagues?

Charles Kumar's colleagues are Vivek Rohilla, Praveen H N, Rakesh K N, Sweta Pandey, Manoj Singh, Rosanna Eccel, Abhishek Chandra.

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