Charles Gray Email & Phone Number

Cincinnati Area, Ky

• Led the Systems Integration team in the automation of over 150 key business processes using SAS, SQL, and Tableau.• Built several custom workflows that are capable of reading and converting fax documents to tasks that are assigned and worked by agents for Commercial Bought and Sold Participation loans.• Created a custom workflow to help track and process emails sent regarding the processing of loans for the Paycheck Protection Program as a part of the SBA COVID-19 relief program. • Developed a process to track dealers who owed refunds to customers for Add-on products (VPP or CLAH) due to early payoffs. This process included automating a daily data pull using SAS and feeding that data to a custom workflow system that was used to produce letters to notify the dealers when refunds were due.

Cincinnati, Ohio, United States

• Designed and led the development of an application that is capable of being customized to track and report any manual process or email sent to a shared mailbox. This tool tracks over 479 shared mailboxes and 652 manual processes for over 1000 users across 50 teams.• Managed the build of 125 system automations that reduced processing time by 80% on average while eliminating keying errors for multiple data-driven departments in Central Operations.

Cincinnati, Ohio, United States

• Designed and developed an incident, problem, and knowledge management application that was used by support agents to log and retrieve answers to questions • Hired and managed a Mortgage System Support team that supported UniFi and the Wholesale Connect Loan Origination Systems (LOS). • Created curriculums and trained MLOs on the Wholesale Connect and UniFi Loan Origination Systems.

Master'S Degree, Data Analytics

Bachelor Of Business Administration - Bba, Finance, General