Charles Linder Email & Phone Number

Irving, Texas, United States

• Successfully managed pricing integration for acquired entities, standardizing billing and lab systems, and delivering updated client documentation, ensuring a seamless transition with revenue-neutral pricing solutions.• Led various projects and teams to apply QMS principles and tools, optimizing service delivery, and enhancing customer and employee satisfaction.• Acted as a change agent, directing high-performing teams through challenges and roadblocks, and ensuring project success.• Owned project timelines, budgets, resource allocation, and deliverables, balancing strategic vision with detailed execution.• Managed project communication, maintaining regular interaction with sponsors & stakeholders to manage expectations & deliver expected results.• Conducted root cause analysis on project shortfalls and implemented corrective actions to drive continuous improvement.• Supported teams through workshops and continuous improvement events, offering guidance and consultation to achieve project goals.• Coached employees on QMS tools, concepts, and practices to build self-sufficiency and scalability, promoting sustainable operational excellence.• Led QMS training classes and participated in Communities of Practice to share knowledge and document business processes.• Applied expertise in Microsoft Excel, building flexible models to drive strategic conversations and facilitate data-informed decision-making.

Irving, Texas

• Spearheaded a cost-saving initiative, recovering $2 million in unearned revenue by reducing bad debt through quarterly accountability meetings with key stakeholders, effectively tracking progress against baseline targets.• Developed competitive pricing bids to secure multi-million dollar accounts, ensuring profitability margins post-acquisition.• Supported month-end close activities by explaining variances and highlighting key storylines impacting business performance.• Identified critical risks and major opportunities, presenting strategic business recommendations to senior leadership.• Assisted in creating monthly & quarterly forecasts by analyzing results, monitoring variances, and identifying trends to facilitate accurate predictions.

Irving, Texas

• Led an organizational sales re-structure by piloting territorial growth strategy teams across departments, driving collaboration on targeted initiatives.• Leveraged SQL, Access, and Tableau to modernize outdated reports, streamlining process flow inefficiencies & enhancing operational effectiveness.• Collaborated with the Regional Strategic Deployment Leader to strategize and achieve the annual footprint deployment plan, developing tracking mechanisms and reporting to senior leadership.• Developed and implemented promotional incentives to drive growth in specific business lines, resulting in a 10% increase in production over baseline.• Mentored a summer intern, guiding their technical skills, business acumen, and consultative abilities through progressive assignments.

Hauppauge, New York

• Developed a suite of statistical models to enhance forecasting accuracy, achieving a precision level of within 1%.• Conducted ad-hoc assignments for upper management, providing insights and explanations on emerging trends.• Earned recognition for top-tier forecasting nationwide in 2017, acknowledged for quantitative and qualitative superiority.• Prepared ad-hoc analyses and reports to support management & regional claims team in evaluating current trends & cost-saving opportunities.

210 West Bay Plaza, Plattsburgh, Ny 12901

•Established and maintained customer relation manager software•Strategically coordinated the loan procurement process for clients•Managed customer relations and disclosed information regarding the loan process directly to clients•In depth knowledge of Conventional, USDA, FHA, & VA loan guidelines

125 Bridge St., Plattsburgh, Ny 12901

•Utilized comprehensive fundamental and technical analysis during research assignments•Independently performed in depth research on potential stock ideas •Recorded and maintained accurate records of trade confirmations •Utilized Excel to illustrate results of financial analysis through spreadsheets, graphs, and charts