Charles Linder Email & Phone Number

Irving, Texas, United States

• Successfully managed pricing integration for acquired entities, standardizing billing and lab systems, and delivering updated client documentation, ensuring a seamless transition with revenue-neutral pricing solutions.
• Led various projects and teams to apply QMS principles and tools, optimizing service delivery, and enhancing customer and employee satisfaction.
• Acted as a change agent, directing high-performing teams through challenges and roadblocks, and ensuring project success.
• Owned project timelines, budgets, resource allocation, and deliverables, balancing strategic vision with detailed execution.
• Managed project communication, maintaining regular interaction with sponsors & stakeholders to manage expectations & deliver expected results.
• Conducted root cause analysis on project shortfalls and implemented corrective actions to drive continuous improvement.

Irving, Texas

• Spearheaded a cost-saving initiative, recovering $2 million in unearned revenue by reducing bad debt through quarterly accountability meetings with key stakeholders, effectively tracking progress against baseline.
• Developed competitive pricing bids to secure multi-million dollar accounts, ensuring profitability margins post-acquisition.
• Supported month-end close activities by explaining variances and highlighting key storylines impacting business performance.
• Identified critical risks and major opportunities, presenting strategic business recommendations to senior leadership.
• Assisted in creating monthly & quarterly forecasts by analyzing results, monitoring variances, and identifying trends to facilitate accurate predictions.

Irving, Texas

• Led an organizational sales re-structure by piloting territorial growth strategy teams across departments, driving collaboration on targeted initiatives.
• Leveraged SQL, Access, and Tableau to modernize outdated reports, streamlining process flow inefficiencies & enhancing operational effectiveness.
• Collaborated with the Regional Strategic Deployment Leader to strategize and achieve the annual footprint deployment plan, developing tracking mechanisms and reporting to senior leadership.
• Developed and implemented promotional incentives to drive growth in specific business lines, resulting in a 10% increase in production over baseline.
• Mentored a summer intern, guiding their technical skills, business acumen, and consultative abilities through progressive assignments.

Hauppauge, New York

• Developed a suite of statistical models to enhance forecasting accuracy, achieving a precision level of within 1%.
• Conducted ad-hoc assignments for upper management, providing insights and explanations on emerging trends.
• Earned recognition for top-tier forecasting nationwide in 2017, acknowledged for quantitative and qualitative superiority.
• Prepared ad-hoc analyses and reports to support management & regional claims team in evaluating current trends & cost-saving opportunities.

210 West Bay Plaza, Plattsburgh, NY 12901

• Established and maintained customer relation manager software
• Strategically coordinated the loan procurement process for clients
• Managed customer relations and disclosed information regarding the loan process directly to clients
• In depth knowledge of Conventional, USDA, FHA, & VA loan guidelines

125 Bridge St., Plattsburgh, NY 12901

• Utilized comprehensive fundamental and technical analysis during research assignments
• Independently performed in depth research on potential stock ideas
• Recorded and maintained accurate records of trade confirmations
• Utilized Excel to illustrate results of financial analysis through spreadsheets, graphs, and charts