Charles Brown Email and Phone Number

Having worked with SaaS products for over 10 years between multiple different industries and roles I help clients achieve their KPIs and growth goals by providing them with tailored solutions and support. I have developed strong skills in customer success, solutions engineering, and service automation. Throughout this time, I delivered technical presentations, demos, and proposals to prospective and existing customers. Some of my core skills include customer satisfaction, retention, and loyalty, as well as problem-solving, communication, and collaboration. I am passionate about leveraging technology to create positive social impact and empowering customers to succeed in their endeavors.Key achievements:• Multitasking and balancing 100+ accounts with differing scale and priorities.• Presented an 8 hour bootcamp at numerous Datto conferences.• Reworked onboarding processes to bring partners to value with automation products.• Created health check and scoring system for product utilization that was rolled out globally.• Part of a team of 3 that created and reviewed webinars and training materials used globally.• Worked with Product Management and Engineering teams on feature request prioritization based on partner feedback and sales metrics.