Charles Coley Email and Phone Number

I am a resourceful and analytical leader with demonstrated expertise in leveraging systems thinking and needs assessment to support enterprise sales operations and process improvements. My goal is to leverage strength in strategic communication and collaboration to drive successful individual and team outcomes.Professionally, I specialize in data- and solutions-driven leadership of processes and projects. I am adept in leading others to achieve ambitious goals, generate insights, and inform decisions through data analysis, modeling, and reporting. Throughout my career, I have excelled in generating tremendous growth in revenue and market share by broadening the renewals pipeline. In my work with AudioCodes, I quickly demonstrated advanced ability as a trusted partner and resource for field-based, internationally-dispersed colleagues. I navigated the sales support process with a focus on tailored, timely, and relevant solutions. I was promoted rapidly and have continued to excel in delivering consistent outcomes through my individual contributions, as well as elevating my team to exceed enterprise goals.One of my proudest career accomplishments stems from my intrinsic motivation to seek excellence through resourcefulness and innovation. Early in my post-collegiate work as a new industry professional, I quickly exhibited exceptional performance and earned recognition through promotion to a Senior role. With a mindset focused on continuous improvement, I noted gaps in process and resources within the team’s hiring and onboarding operations. I stepped up to lead recruitment, hiring, and training of new employees for the renewals team, and in so doing, designed and developed a robust set of training materials to ensure consistency in performance expectations and outcomes. I have continued to build on this set of training resources to deploy ongoing professional development and mentorship. This has proven effective to increase employee morale, performance, and retention.Key Skills: Sales Support | Renewals | Project Management | Strategy Planning | Needs Assessment | Forecasting | Reports | Presentation | Client Management | Process Improvement | Training & Development | Mentoring | Oracle Live ERP | Oracle BI Discoverer | Salesforce CRM, CPQ | Excel pivot tables, VLookup | Data Analysis | Data Modeling | Strategic Communication