Charles Markham Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Los Angeles, California, United States

Greater Los Angeles Area

• Reviewing contracts/addendums for hotel confirmed stays on groups over 10.
• Work closely with the team to create and implement ticketing promotions and programs.
• Establish working relationships with various artists’ managers.
• Maintained a close relationship with multiple hotel chains management teams to ensure best pricing for clients.
• Assist finance departments with any problems that develop related to invoicing to the client(s).
• Multi managing various tours that coincide during the same time period as well as future events.

Las Vegas, Nevada Area

• Monitored all Sabre queues for booking errors, schedule changes, and updates.
• Answered inbound calls for airfare & hotel requests as well as ticket exchanges, voids, and reissues.
• Updated all old requests as fulfilled and organized all files and data in correct locations.
• Creation, building, and issuance of tickets for airfare travel as well as coordinating other travel details i.e. hotels, tours, and vehicle rentals.
• Verifying all accounting data within sabre ticketing to ensure we were staying in line with ARC procedures, rules, and guidelines.
• Submitted weekly reports to ARC regarding payments made and support included to stay in line with ARC OTA recording.

Las Vegas, Nevada Area

Experienced travel professional with emphasis in sales, customer service, exchanges, escalated calls and misc. cases. Accelerated conversion rate in sales and exchanges and 100% CSAT scores due to those customer experiences. Qualified SME with extensive knowledge in company processes, policies, airline rules and logistics, Attention to detail in all facets.

Dallas/Fort Worth Area

Handle all incoming client relations regarding elevate accounts, future/present reservations as well as advising guests of current or upcoming promotions. Assist colleagues in any escalated call requests or confirming changes to reservations. Coordinating with upper management regarding operations and traffic flow. Adhering to call/hold handle time per.

Austin, Texas Area

Assist the manager with the general administration of the property and performing related management functions with the daily operations of the apartment community.Handled all telephone inquiries, setting appointments, showing and renting units, processing the move-ins, setting up leases, executing renewals and handling move-outs. Conducted all move-in and.

Dallas/Fort Worth Area

Managing all Accounts Payable and Receivables for entry and accuracy. Creating and managed excel templates for labor and expense tracking. Exceeded payroll and billing deadlines for my region by being closed and processed prior to expected. Slashed labor expenses by 15% in my first year by successful and detailed audits of the contracts and expectations..

Dallas/Fort Worth Area

Import and build RHDD's for subsequent months media.Evening liaison between headquarters and American Airlines. Retrieving A/V carts from air flights upon arrival and delivering for departures Preparing, cleaning, and packaging new equipment for next day delivery.Obtained and uploaded new content for media players and removable hardware. Entering equipment.

Dallas/Fort Worth Area

Initiated marketing campaigns, submitted lease contracts, rent collection, standard office duties, and month end closeout.Leasing and maintaining all units for prospect visits as well as corporate inspections.Assisted with community outreach programs, staying in contact with community services, local police and fire departments.Coordinated with corporate.

Greater San Diego Area

Responsible for all evening check ins, audit reports and next day schedules.Ability to sell out 95% of rooms on my contract term.Responsible for servicing and maintaining the hotel lobby, bathrooms, and front entrance.Performed concierge duties as needed by guests.Received and booked all reservations via fax, e-mail, or phone.Reconciled all nightly audit.