• Reviewing contracts/addendums for hotel confirmed stays on groups over 10. • Work closely with the team to create and implement ticketing promotions and programs. • Establish working relationships with various artists’ managers.• Maintained a close relationship with multiple hotel chains management teams to ensure best pricing for clients. • Assist finance departments with any problems that develop related to invoicing to the client(s).• Multi managing various tours that coincide during the same time period as well as future events. • Planning, researching, quoting hotel, air fare, car hires/rentals for client’s approval. • Networking with corporate partners/vendors at local events and hotel annuals. • Working closely with acquisitions to secure new business and related endeavors. • Upselling business to clients to promote hotel room variations or air fare classes. • Monitored queues for any airline schedule changes, cancellations, or updates daily.

• Monitored all Sabre queues for booking errors, schedule changes, and updates. • Answered inbound calls for airfare & hotel requests as well as ticket exchanges, voids, and reissues.• Updated all old requests as fulfilled and organized all files and data in correct locations. • Creation, building, and issuance of tickets for airfare travel as well as coordinating other travel details i.e. hotels, tours, and vehicle rentals. • Verifying all accounting data within sabre ticketing to ensure we were staying in line with ARC procedures, rules, and guidelines. • Submitted weekly reports to ARC regarding payments made and support included to stay in line with ARC OTA recording.

Experienced travel professional with emphasis in sales, customer service, exchanges, escalated calls and misc. cases.  Accelerated conversion rate in sales and exchanges and 100% CSAT scores due to those customer experiences. Qualified SME with extensive knowledge in company processes, policies, airline rules and logistics, Attention to detail in all facets of operation as well as staying abreast of all new material sent from Corporate to implement.  Hosted a day of training for a new training class introducing the company and what to expect during the length of training.  Interim SME during fellow colleague's maternity leave to support staffing coverage and seamless transition.  Ad-Hoc administrative support when needed for all departments during heavy workloads of leadership.  Ability to think outside of the box during complex situations and find a satisfactory resolution.  Advanced proficiency and knowledge with Sabre and Amadeus including exchanges, building PNR’s and searching history of PNR activity.

Handle all incoming client relations regarding elevate accounts, future/present reservations as well as advising guests of current or upcoming promotions. Assist colleagues in any escalated call requests or confirming changes to reservations. Coordinating with upper management regarding operations and traffic flow. Adhering to call/hold handle time per goals set forth by superiors as well as Quality Assurance and CSAT compliance.

Assist the manager with the general administration of the property and performing related management functions with the daily operations of the apartment community.Handled all telephone inquiries, setting appointments, showing and renting units, processing the move-ins, setting up leases, executing renewals and handling move-outs. Conducted all move-in and move-out inspections of units to determine applicable charges for damages. Leading inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance. Posting rent payments and prepare bank deposits as well as follow up on collection procedures for current and aged accounts. Other duties include: Preparing purchase orders, coding and processing vendor invoices for payment, sending documentation to Corporate Office and following up on vendor payment inquiries. Maintaining an efficient operation of the property consistent with regional and company policies and procedures. Training new employees on site specific requirements and procedures as well as local and state Fair Housing guidelines. Volunteering at other sister properties as needed during short staffing of the site personnel.

Managing all Accounts Payable and Receivables for entry and accuracy. Creating and managed excel templates for labor and expense tracking. Exceeded payroll and billing deadlines for my region by being closed and processed prior to expected. Slashed labor expenses by 15% in my first year by successful and detailed audits of the contracts and expectations. Conducting training classes on Great Plains and Kronos databases to all new hire managers and administration assistants; including new hire entry and maintenance, payables/receivables entries, all HR. functions, tax reconciliations, and reporting. Taking the lead on all projects and organizing/maintaining the files for legal documents under accordance of federal law. Created a detailed audit structure for payroll and billing in my region as well as training on the updated process. Supported all facets of operations ranging from administration to including myself in the open positions. Weekly maintenance of all personnel files and coordinating sensitive information in the human resources system. Negotiated contracts with new clients and upcoming expirations to maintain a positive relationship. Downsizing the collections for overdue invoices from 45 to 30 days across the board.

Import and build RHDD's for subsequent months media.Evening liaison between headquarters and American Airlines. Retrieving A/V carts from air flights upon arrival and delivering for departures Preparing, cleaning, and packaging new equipment for next day delivery.Obtained and uploaded new content for media players and removable hardware. Entering equipment orders and routing to 8 different national locations. Assisting with new hire training in coordination with departmental standards, procedures, and supervisory requests.Building and maintaining client relationships current and prospective.Processing and scheduling new hire interviews and orientation classes.Obtaining legal payroll documents to ensure citizenship employment eligibility.Organizing and leading team meetings and conference calls with upper management to ensure highest service accountability.Recognizing and awarding team members who exceed in performance and demeanor cash prizes and placards.Reinventing the core structure of training to ensure new policies in effect.

Initiated marketing campaigns, submitted lease contracts, rent collection, standard office duties, and month end closeout.Leasing and maintaining all units for prospect visits as well as corporate inspections.Assisted with community outreach programs, staying in contact with community services, local police and fire departments.Coordinated with corporate to implement and facilitate property management training course software to local managers of sister properties.Increased occupancy by 50% and continued to maintain at least a 95% occupancy at all times.Took charge of all activities on property, made sure all staff was complying with all assigned duties.Implemented and achieved an excellent organization system with files and daily activity.Attended all Dallas County Crime Free meetings in the district.Increased monthly collections and closed monthly with zero delinquency.

Responsible for all evening check ins, audit reports and next day schedules.Ability to sell out 95% of rooms on my contract term.Responsible for servicing and maintaining the hotel lobby, bathrooms, and front entrance.Performed concierge duties as needed by guests.Received and booked all reservations via fax, e-mail, or phone.Reconciled all nightly audit reports for business day’s revenue, cost budgets, and direct labor.Coordinated with competitors to book guests in oversold situations.