Charles M’Bwana Email & Phone Number

Cape Town, Wc, Za

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

Oversees daily front office operations, conducting site inspection, manages and trains front desk staff, handles guest check-in and check-out, processes reservations, resolves guest complaints and responding to post-stay guests complains, implements and enforces hotel policies, manages financial transactions including correction and banking, coordinates with other departments, analyzes performance metrics, conducts staff performance evaluations, builds and maintains guest relationships… Show more Oversees daily front office operations, conducting site inspection, manages and trains front desk staff, handles guest check-in and check-out, processes reservations, resolves guest complaints and responding to post-stay guests complains, implements and enforces hotel policies, manages financial transactions including correction and banking, coordinates with other departments, analyzes performance metrics, conducts staff performance evaluations, builds and maintains guest relationships, participates in sales and marketing initiatives, ensures guest satisfaction, handles emergency situations, controls inventory, maintains front office equipment, and stays updated on industry trends. At times, Overseeing Housekeeping operations. Room assignments on arrival guests, manages open balance & guests ledger accounts to ensure accounts are paid on time. prepairs financial month end reports and ensures its accuracy. Issuing of departmental weekly rosters and insures balancing of shjft allocation and adequacy staff Show less

Implementing “Attention-to-Detail” work culture

Opera Property Management System.

Certificate, Business Administration

Diploma, Business Administration And Hotel Management

Diploma, Business Administration, Hotel Management

Bachelor Of Business Administration - Bba, Business Administration And Management, General