Developed and designed "Choke On These Notes," a card game from concept to final design, including gameplay mechanics and visual elements. Managed the prototyping phase and iterated on designs based on playtesting feedback. Coordinated with manufacturers to produce high-quality game components and conducted rigorous quality control testing. Designed packaging and prepared for fulfillment, either through direct handling or a fulfillment service. Established a presence on Amazon by creating a detailed product listing, optimizing for search visibility, and setting up a seller account. Implemented marketing strategies to promote the game, monitored sales performance, and engaged with customers to ensure satisfaction and drive sales growth.

Developed and designed instructional materials, including eLearning modules and training manuals, tailored to Redbox employees and clients. Conducted needs assessments to identify skill gaps and learning objectives, creating engaging and interactive content. Implemented and delivered training programs in various formats, evaluated their effectiveness, and made necessary improvements. Developed custom Power Apps to streamline processes. Collaborated with subject matter experts and stakeholders, utilized the latest instructional technologies, managed multiple projects, and ensured compliance with industry standards and company policies.

Managed day-to-day operations of regional kiosks, supervising and supporting field staff. Ensured high levels of customer satisfaction by maintaining kiosk performance and resolving issues promptly. Oversaw inventory management, developed work schedules, and optimized staff routes. Maintained compliance with safety regulations and company policies, communicated regularly with upper management, and addressed operational challenges. Generated and reviewed reports to drive continuous improvement.

Operated a company vehicle to maintain and service assigned product lines, including electronics and electrical mechanical equipment. Responsibilities included repairing, installing, inspecting, and maintaining kiosks, performing preventative maintenance, and troubleshooting issues on-site. Managed parts inventory and tools, provided quality customer service, and ensured safety and proper documentation of all activities. Assisted the Regional Operations Supervisor and Merchandising Team as needed.

Worked independently to ensure customer satisfaction and meet company goals by traveling to assigned kiosks using a personal vehicle. Responsibilities included collecting, restocking, and updating marketing materials, keeping daily records of product distribution, and following a specified merchandising route. Provided quality customer service, communicated with various stakeholders, protected company merchandise, and maintained kiosks. Additionally, managed product receipts and variances, reported kiosk status, and performed cleaning and maintenance tasks.

Drove sales and brand awareness within an assigned territory by promoting Dyson products through in-store demonstrations and events. Built and maintained strong relationships with retailers, store managers, and customers, ensuring excellent customer service and product knowledge. Optimized product displays, conducted training sessions for retail staff, and planned promotional activities. Monitored market trends and competitor activities, provided insights to the sales team, and maintained accurate records of sales activities.

Provided merchandising services and on-site customer support at various locations, ensuring that regular service programs were effectively maintained. Built and sustained strong customer relationships, consistently meeting or exceeding customer expectations.