Charles N. Email & Phone Number

Cedar Park, Texas, United States

Installation, maintenance, and troubleshooting of small to medium home and business networks. Working mostly with Araknis routers, switches, and APs. PCNA certified.Installation and maintenance of Luma security camera systems as well as Qolsys systems and Alarm.com. Have valid Texas Private Security License.Installation and maintenance of PDK door access.

Austin, Texas

• Troubleshooting support of internet and video services for business customers
• Knowledge of and experience with the command line interface for Docsis cable modems, TCP/IP, and OSI model
• Designated as a department SME (Subject Matter Expert) assisting with Floor Support and New Hire training
• Extensive scripting and troubleshooting experience with static IPv4 addresses
• Charter Achievement Award Winner (Quarter 1 2021)
• Worked remotely for the last 6 months

Austin, Texas Area

• Interacted with customers on a daily basis at the Seafood Counter
• Awarded Partner of the Quarter (Quarter 3 2018)
• Received 4 Because People Matter award nominations for excellent Customer Service skills

Bryan/College Station, Texas Area

• Worked on large commercial construction projects to install and troubleshoot ethernet, fiber, and coaxial cable networks
• Projects worked on included Texas A&M Hotel and SFA Middle School

Okinawa, Japan

• Served as a Radio Repair Technician stationed in Okinawa, Japan
• Worked in Maintenance Platoon supporting the 31st Marine Expeditionary Unit
• Completed system installation and repair on military communications equipment and vehicles
• Received Secret Level clearance
• Awarded Marine Corps Good Conduct Medal for honorable and faithful service
• Awarded Certificate of Commendation for exceptional performance of duties while serving as Communications Maintenance Chief from April 2012 to June 2012

Waco, Texas Area

• Data entry of life insurance applications
• Verified information was correct on policies before mailing out to policy holder
• In charge of training new team members in these duties

Swinney Switch, TX

• Ran the register and interacted with customers
• Handled all of the day's cash and locked up the store at closing
• Operated office equipment such as a 10-Key, hunting and fishing license machine, fax machine, scanner/copier, and lotto machine

Associate'S Degree, Mathematics

Activities and Societies: Math Club

Education record

Activities and Societies: IEEE, Student Veteran's Association.Studied in Computer Science program.

Ground Communications Organizational Repair Course, Ground Radio Repair

Also completed Basic Electronics Course in September 2009 from this school.