Charles Peacock Email and Phone Number
Charles Peacock work email
- Valid
- Valid
Charles Peacock personal email
Charles Peacock phone numbers
Experienced Contact Center Manager with a demonstrated history of working in the retail industry. Skilled in Analytical Skills, Retail, Problem Solving, Managing Large Budgets, and Team Building. Strong program and project management professional.
Bon Secours Mercy Health
View- Website:
- bsmhealth.org
- Employees:
- 21639
-
Operations ManagerBon Secours Mercy Health Jul 2020 - Present
-
Sr. Manager, Strategic InitiativesMacy'S Aug 2017 - Jul 2020Mccs, Mason OhResponsible for multiple large-scale projects as well as defect management within the organization. Created and analyzed key reports to submit process improvement for support and business operations teams. • Implemented key reporting structures and KPI’s to improve efficiencies and overall staffing workload.• Created a framework of reporting and tools to improve productivity and manage appropriate friction points for the customer and business operations team, reducing the number of defects by 40%.• Collaborated with the team to build and implement a sound PMO process, which resulted in an increase of project capabilities as well as visibilities to potential gaps and shortfalls.• Planned, scheduled, and assigned key projects across a team of project managers and administrators. -
Digital Experience ManagerMacy'S Nov 2014 - Jul 2017Mason OhAdded to a newly formed team to manage the data analysis, new enhancements, defects, and testing aspects of the Macys Credit web applications.• Utilized Core Metrics and Site Catalyst to implement new KPI’s as well as budgetary forecasting for the operation teams.• Managed, collaborated, and solved digital related issues.• Collaborated with internal and outside vendors with large scale digital platform conversion.• Created framework for testing digital related projects resulting in a reduction of release related issues by 20%.
-
Manager IiMacy'S Aug 2005 - Nov 2014Mason, OhResponsible for defect support across all 4-contact centers within the organization. Set troubleshooting strategies, prioritization of issues and escalation of system requests. Manage projects from creation to deployment with a focus on creating testing plans for the entire testing phase.• Incorporated new strategies and tools to reduce the overall ticket counts from an average of 125 down to 30 on hand.• Utilize analytical skills to identify trends and focus on preventative actions to reduce the number of system requests.• Implemented new testing strategies and plans to increase productivity and accuracy of results.
-
Credit Granting/Finace ManagerMacy'S May 1996 - Aug 2005Clearwater, FlResponsible for a staff of 30+ phone associates, supervisors, system coordinators, and schedulers, including hiring, performance reviews, performance counseling, and training.Create and maintain various financial reports, productivity reports, and database systems.Create schedules for 300+ associates within budgetary constraints.Manage call flow to optimize service levels among the multiple facilities. Analyze credit reports, bank references, and credit history to make high dollar credit decisions.Responsible for all aspects of the multi-million dollar budget.Utilize Rolling Operating Forecast (ROF) to establish departmental expense goals.Create and analyze various financial reports, including reports for new business prospects.Perform audits on accruals, expense aprons and reclassifications.
Charles Peacock Skills
Charles Peacock Education Details
-
Business Administration And Management, General -
Osceola High SchoolGeneral
Frequently Asked Questions about Charles Peacock
What company does Charles Peacock work for?
Charles Peacock works for Bon Secours Mercy Health
What is Charles Peacock's role at the current company?
Charles Peacock's current role is Operations Manager at Bon Secours Mercy Health.
What is Charles Peacock's email address?
Charles Peacock's email address is ch****@****cys.com
What is Charles Peacock's direct phone number?
Charles Peacock's direct phone number is +151357*****
What schools did Charles Peacock attend?
Charles Peacock attended St. Petersburg College, Osceola High School.
What skills is Charles Peacock known for?
Charles Peacock has skills like Management, Forecasting, Customer Service, Sales, Retail, Microsoft Office, Merchandising, Leadership, Ibm Coremetrics, Adobe Site Catalyst, Call Management System, Microsoft Access.
Who are Charles Peacock's colleagues?
Charles Peacock's colleagues are Jay Levine, Jane Rueckert, April Douglas, Demetria Ward, Linda Iverson, Donna Doussard, Rn, Bsn, M.ed., Garret Farley.
Not the Charles Peacock you were looking for?
-
1priorityworldwide.com -
Charles Peacock
Senior Embedded Software/Hardware Engineer | Proven Problem Solver And Team LeaderWyandotte, Mi -
Charles Peacock
I Work With Doctors And Dentists To Find The Perfect Commercial Spaces For Their Healthcare Practices | Ceo Of Ud Realty | Lease Renewal | Tenant RepresentationBethesda, Md2medicalanddentalspace.com, leasenewspace.com2 +141052XXXXX
-
Charles Peacock
Benson, Nc
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial