Charles Hill Email & Phone Number

As an experienced Senior Systems Engineer, I have worked with application developers, database administrators, web developers and project managers to provide world-class IT support that exceeds customer expectations. From my military experience I learned discipline; from athletics, I learned the importance of coordinated teamwork; and from my education I learned how to turn course data into knowledge.Through my career as an IT professional I have come to understand the following:• As a UNIX Lead, I believe it critical to document the supported environments and to continually update the documentation on an on-going basis. This documentation provides a clear and unambiguous view of how information systems mesh together to support business functions that increase profitability. I created a knowledge base to provide collaborative sharing for systems documentation and led a team that supported 3 large production lines. • In the role of IT Security Administrator, it is imperative to protect company IT assets. This can only be done effectively by applying, reviewing and supporting defined security practices. No shortcuts are acceptable. I have seen what happens when system security is a low priority. • A good backup and failover strategy are critical. Whether in a large company or for friends, lost data is an expensive catastrophe. Dependable backups create a cornerstone for timely recovery if a disaster occurs.• As a highly skilled Engineer, defining specific requirements is part of my IT DNA. Clear and concise requirements, that are documented, actionable, measurable, and testable benefit all stakeholders and make for reliable system operations.• As a Customer Support Specialist, I received numerous awards for providing quick response time, communicating timely status updates, and follow-up on resolution actions.Specialties: HP-UX, RedHat, Solaris, HP Service Guard, NIS, Foundry Load Balancer, Cisco Network Security, SAN, ITIL Framework

Listed skills include Servers, Disaster Recovery, Vmware, Linux, and 17 others.

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  Technical Support Engineer

  Rstudio, Inc.

  Portland, Or, Us