Charles Rees Email & Phone Number

Boston, Ma

Greater Boston Area

Greater Boston Area

Boston, Massachusetts

• Handle customer care issues such as billing inquiries, refunds, and renewals through phone and email channels• With extensive product knowledge and active listening skills I was able to help customers and cross sell our software products. Achieved 162% of yearly sales booking quota• Handle up to 70 inquiries per day. Efficiently communicate to effectively troubleshoot product issues/questions.

Waltham, Ma

Deploy and manage complex demand generation, through cold call and lead generated lists.Work with leading software and technology companies and deploying marketing strategies Knowledgeable in SaaS and Cloud Services Drive leads in life cycle managementDevelop Customer Relation Management (CRM) listsLead team for Qualifying Lead in Q3 2013, 125%

Burlington, Ma

Work with assigned group of customers in support of their accounts on a daily basis. Proactively manage all aspects of their account (i.e. billing inquiries, rate plan analysis/changes, equipment training/education and more) Following leads to gain new customers as well as retain existing customers Visit business customers sites and meet with company decision makers Keep customer satisfaction levels high Re-contract customer base to reduce cancellations and help grow Sprint revenue Troubleshooting with technical issues for devices and network.Project Management: Created and managed a way for the Business Specialized Care team to monitor monthly account management. Created email template and excel tracking program for Account Representatives Sent daily reports to Representatives to track progress throughout the week and month