Promoted to oversee operations for the company’s largest branch in the nation, significantly increasing revenue and operational efficiency.Develop and implement strategic business plans and operational policies that align with company objectives, managing an annual budget of over $26M and driving revenue growth from $8M to $24M while maximizing EBITA performance.Lead cross-functional teams of nearly 100 staff, promoting a culture of excellence and continuous improvement, ensuring safety and performance accountability.Establish strong client relationships to enhance satisfaction and retention, while monitoring industry trends and regulatory changes to ensure compliance and inform strategic decisions.Spearhead technology upgrades and service delivery improvements, resulting in increased operational productivity and customer engagement.Analyze payroll and materials trends, manage indirect expenses, and organize regional Plumbing Managers meetings to foster collaboration, share best practices, and set revenue stretch goals.Develop and deliver comprehensive training programs for staff, including onboarding and ride-along training for new hires, while leading successful sales initiatives in partnership with Lowe’s and Home Depot to enhance market presence and profitability.

Increased top-line plumbing revenue from $3.6M to over $7M while maintaining strong EBITA margins, and held team members accountable for safety standards and performance metrics, improving service delivery and reducing abandonment rates in dispatch.Managed payroll and daily workforce scheduling, focusing on margin-driven sales and service while leading recruitment and retention efforts to enhance team competitiveness.Provided comprehensive training through one-on-one and classroom sessions, enhancing team knowledge and service quality.

Provided exceptional customer service while installing plumbing fixtures, performing repairs, and repiping potable and wastewater systems to enhance system efficiency and ensure safety and quality compliance.Specialized in tank and tankless water heater installations, delivering tailored solutions and maintaining safety standards in driving and job site practices per ARS guidelines.Trained apprentices in plumbing applications and ARS processes, contributing to the development of a skilled workforce.