Charles Busch Email & Phone Number

Saint Paul, Mn, Us

Saint Louis Park, Mn

• Provide user support for approximately 500 employees across multiple regions.• User provisioning and administration in Active Directory / Office 365 / Cisco Communications Manager. • Support, license procurement and management for multiple applications including Bluebeam PDF viewer, Adobe Creative Cloud, Spectrum Accounting Software, P6 Project Management, Phoenix Project Management, On Screen Takeoff. Worked in conjunction with vendor support when needed.• Utilize Powershell to automate tasks such as bulk AD user administration and creation of monthly reports.• Performed software audits to provide appropriate software version based on user needs, resulting in cost savings.• Mobile device support: Setup and manage new Apple devices through Apple DEP, Cisco Meraki MDM, and Verizon Wireless Business portal.• Administered user permissions and project folder creation within Egnyte Cloud File Sharing software. Also provided user training for the following areas: website navigation, file sharing, file security, and online editing with Office Online.• Managed service requests, incident templates, software products, and hardware assets through SysAid ITSM software.• Managed Windows 7 to 10 update project, scheduling and coordinating updates with 150+ users across all regions.• Presence unanimously requested in regions with no physical IT support presence. Traveled to these regions to provide on-site high touch support for users who were accustomed to entirely phone and email support.

Hopkins, Mn

Associate Of Applied Science, Computer Programming

Associate Of Applied Science, Computer Programming