Charles Aeh Email and Phone Number
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Experienced Sales Leader | Customer Experience Expert | AI AdvocateWith over 20 years of enterprise IT and SaaS sales experience, I specialize in solving complex business challenges through cloud-based AI solutions. My passion lies in helping companies improve the way they connect with customers, delivering cutting-edge, human-centered communication experiences.I’ve had the privilege of working globally, across diverse industries and regions. From my early days in Boston to running a financial marketing firm in Europe, and now leading AI solutions, I’ve presented to senior leadership teams and consistently been recognized for exceptional performance.I believe in breaking the mold—whether it’s building consultative client relationships, driving innovation, or delivering sales results that drive performance and profit. Let’s connect if you’re interested in fresh ideas, collaboration, or just a great conversation.Charles AehMobile: 323.571.0069Email: caeh0880@icloud.com
Milestone Systems
View- Website:
- milestonesys.com
- Employees:
- 1862
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Principal Global Key AccountsMilestone SystemsWest Hollywood, Ca, Us
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Principal Strategic AlliancesArcules Sep 2022 - PresentIrvine, California, UsAt Arcules, a visionary company reinventing the video monitoring industry with cloud IoT solutions, I support large enterprise partners by understanding complex market needs and driving impactful sales results. My focus is on enabling customers to achieve significant savings at scale through our innovative cloud video-as-a-service platform.Key Responsibilities: • Foster partnerships with enterprise clients to deliver reliable, scalable multi-site video surveillance solutions. • Analyze market requirements to tailor strategies that optimize business decisions and enhance safety. • Champion Arcules’ mission to make the world a safer place through advanced video monitoring technology. -
Vp SalesSmartaction Aug 2014 - Aug 2022Fort Worth, Tx, UsLead AI, Machine Learning, and Cognitive Intelligence solutions to automate omni-channel customer self-service for contact centers across North America. Promoted from VP of Sales to manage key strategic partnerships and oversee the sales cycle for top-tier clients. Consistently recognized as a top producer, personally driving over 60% of new annual bookings.Key Achievements: • Top producer every year since 2015, securing 44 new logos. • Consistently exceeded sales targets, including: • 2015: 150% to quota • 2016: 200% to quota • 2017: 350% to quota • 2018: 143% to quota • 2019: 285% to quota • 2020: 95% to quota (#1 producer during COVID) -
Senior Customer Experience SpecialistNice Systems 2013 - 2014Hoboken, New Jersey, UsAs a dedicated Customer Experience expert at NICE, I support West Coast Major Accounts and National Strategic Accounts for NICE Fizzback, a leading UK-based provider of real-time customer feedback and experience management solutions. I focus on articulating the business outcomes of our SaaS-based Enterprise Feedback Management (EFM) system, helping clients address their complex customer feedback and operational challenges.Key Achievements: • Successfully secured new logos, including MetLife and Molina Healthcare. • Enabled clients to leverage the NICE CXone solution to capture, interpret, and act on customer insights in real-time, driving significant improvements in customer satisfaction and loyalty. -
Senior Customer Experience AdvisorVerint Systems, Inc. 2012 - 2013Melville, New York, UsCharles is currently responsible for growing sales for Verint's strategic Voice of the Customer Analytics (VOCA) practice area. Using VOC to drive operational excellence by helping organizations unify their Voice of Customer (VOC), Workforce Management (WFO) and Customer Care solutions. He leads a team of 6 Account Executives to expand VOC, Enterprise Feedback Management (EFM), and Consulting Services for existing large WFO, Back Office, and Customer Care enterprise customers. He is also responsible for business development of net new strategic enterprise accounts.New Logo Wins: CenturyLink, Robert Half International -
Vice President Of Performance MeasuresMedallia, Inc. Jun 2010 - Jun 2012Pleasanton, California, UsExpertise in multichannel, multi-media Global Customer Experience Management programs. Sold and implemented industry leading and award winning SaaS-based enterprise solutions.New Logo Wins: BP U.K., Chicos, UNFI, Mercedes of North America, Nordstrom, Tory Burch, Activision, La Quinta, Best Western. Skilled developer of service offerings for customer-centric assessment and comprehensive measurement of customer touch point experience (customer surveys, call centers, Ecommerce, customer care & support, social media, employee engagement). Generate business and sales opportunities that focus on Customer Experience Measurement (CEM) solutions designed for world-class Brands and other leading B2B Companies. -
Vp Business DevelopmentService Management Group 2002 - 2010Remote-First Organization , UsResponsible for the development of new-business strategies, lead generation, and sales management for a previously industry-leading market research & technology company. SMG provides enterprise customer research & information systems targeted specifically to large multi-unit retail, restaurant & service-based companies. Top-producer 5 years consecutively. Directly contributed more than 40% of company’s annual revenue (FY’09).Key Logo Wins: Starbucks Coffee Company, Valvoline, Kroger, Dunkin Brands, CPK, PetSmart, PETCO -
Vp Of New BusinessDeltatrends Jan 1999 - Aug 2002Clearwater, Fl, UsCo-founding role in the start up of the business in 1995 and served as the first sales and marketing manager. In 1999, rejoined the company as VP of New Business and a significant equity partner. Until 2008, I represented the Series A Preferred class of shareholders on the Board of Directors. Directed the development of new-business strategies and marketing initiatives for a market research and consulting company specializing in the delivery of Employee Loyalty Management Information Systems for the automotive retail industry. -
Managing Director And FounderEquity Search Prague 1997 - 1999Launched and led Sales & Marketing company that introduced and marketed U.S.-based private-placement investments in the Czech Republic.Achieved market dominance and negotiated profitable sale of the company for replication and expansion in other European markets. Delivered 3 fold ROI to my investors on sale of the business.
Charles Aeh Skills
Charles Aeh Education Details
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University Of PhoenixBusiness Management -
Boston University Metropolitan College
Frequently Asked Questions about Charles Aeh
What company does Charles Aeh work for?
Charles Aeh works for Milestone Systems
What is Charles Aeh's role at the current company?
Charles Aeh's current role is Principal Global Key Accounts.
What is Charles Aeh's email address?
Charles Aeh's email address is ch****@****-ai.com
What is Charles Aeh's direct phone number?
Charles Aeh's direct phone number is +132357*****
What schools did Charles Aeh attend?
Charles Aeh attended University Of Phoenix, Boston University Metropolitan College.
What skills is Charles Aeh known for?
Charles Aeh has skills like Strategic Partnerships, Saas, Start Ups, Strategy, Enterprise Software, Analytics, Market Research, New Business Development, Leadership, Customer Experience, Business Development, Management.
Who are Charles Aeh's colleagues?
Charles Aeh's colleagues are Pep Cots Sastre, Evgeny Chumachenko, Melissa Thompson, Simeon Petrov, Hristina Georgieva, Eric Matias, Simon Rønneberg.
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