Charles Perkins Email & Phone Number

Emeryville, CA, US

Berkeley, California, United States

• Design and implement workflows and automations in CRM to optimize lead nurturing and deal processes.
• Develop customized campaigns and forms for lead generation and customer engagement, creating performancetracking reports and dashboards.
• Train team members on CRM and marketing technologies, managing website activity tracking with analytics tools.
• Integrate and manage external applications with CRM to enhance communication and lead management

Oakland, California, United States

• Managed technology infrastructure and established IT policies to maintain effective operation across platforms.
• Engaged and gathered requirements from stakeholders and vendors to foster partnerships delivering energy-efficient construction projects.
• Designed and implemented a tailored HubSpot CRM system, aligning with business objectives and enhancing user proficiency via training programs.
• Developed and optimized business processes and contributed to product development with market analysis and testing.

Bellevue, Washington, United States

Provide thorough technical support on a Windows platform in a hybrid Microsoft environment on-site and remotely, implement technological solutions organization wide while engaging with company stakeholders, and lead Service Desk team to achieve high customer satisfaction and solve issues within the agreed SLA.Develop and implement remote/hybrid IT policies.

Seattle, Washington

Manage I.T. operations for 300 users and 7 offices in the Pacific Northwest region.Monitor and troubleshoot issues on Windows platform in an on-prem environment.Train users on newly implemented systems and software.Develop training materials and build knowledge base.Lead deployment project of McAfee Encryption rollout for 700 systems on-site and remotely.

Oakland, CA

Manage organization's network, hardware, and softwareMaintain and troubleshoot network/computer equipment.Procure hardware and software suitable for non-profit organization.Manage organization website and social networks.

Oakland, California

Produce reports calculating and adjusting wages based on public policy and consumer index tables with MS Excel.Research and analyze city policies and ordinances of “living wages” in eight jurisdictions in the Bay Area.Engage community citizens informing them of local issues and election ballot measures to organize and campaign for.

Oakland, California

Manage back up data via catalogue tapes Troubleshoot Software: Windows (2000, XP, 2003 Server), MS Office (XP, 2003, 2007), ArcGIS, IISMaintain & Troubleshoot PC hardware: desktops, laptops, printers, scanners, routers, wireless access pointsProvide basic help desk supportConfigure local area networks for small group (10-100 people) and Manage network of.

Manage and balance operational budget while generating revenue for the organization.Created and implemented education policy for California Community Colleges.Facilitate student leadership training for community college students in California.Organized annual leadership conference for over 300 students statewide.Student Advocacy–African American.

Camp Lejeune, North Carolina

Support network users with all network and operating system related problemsDomain administrator for a network hosting over 400 NT domain and Microsoft Exchange accountsResponsible for hardware and software troubleshooting and repairs on over 70 workstationsMaintain detailed inventories database for all battalion's computer assets.Train and supervise.

Palo Alto, California

Develop Ergonomic Website using Frontpage98 and HTMLCreate survey databases using MS AccessConduct Ergonomic presentations for the Board Of Directors using MS PowerPoint

Bachelor Of Science - Bs, Information Technology

B.A, Economics

Intern at Economic Analysis Research Network (EARN)