• Design and implement workflows and automations in CRM to optimize lead nurturing and deal processes.• Develop customized campaigns and forms for lead generation and customer engagement, creating performancetracking reports and dashboards.• Train team members on CRM and marketing technologies, managing website activity tracking with analytics tools.• Integrate and manage external applications with CRM to enhance communication and lead management

• Managed technology infrastructure and established IT policies to maintain effective operation across platforms.• Engaged and gathered requirements from stakeholders and vendors to foster partnerships delivering energy-efficient construction projects.• Designed and implemented a tailored HubSpot CRM system, aligning with business objectives and enhancing user proficiency via training programs.• Developed and optimized business processes and contributed to product development with market analysis and testing.

Provide thorough technical support on a Windows platform in a hybrid Microsoft environment on-site and remotely, implement technological solutions organization wide while engaging with company stakeholders, and lead Service Desk team to achieve high customer satisfaction and solve issues within the agreed SLA.Develop and implement remote/hybrid IT policies and solutions to promote recent shift of users working remotely. Engage and facilitate onboard and offboard of users.Install, configure, and troubleshoot desktop systems, workstations, and servers.Administer and manage user accounts and access with cloud and on-prem Microsoft tools: System Center Configuration Manager, Active Directory, Office 365 Hybrid, Microsoft Admin Center (Azure AD, Exchange, Sharepoint, Teams, Defender, etc.)Collaborate with business functions and stakeholders in the organization to identify issues and needs to implement efficient IT workflows and solutionsUse a variety of SaaS & PaaS services to manage users and objects (Salesforce, Azure, NetDocuments, Sharepoint, GoToMeeting, etc) Continuously create and modify documentation for new and existing applications and processes. Use scripting (Powershell) and PowerApps (Power BI and PowerAutomate) to automate business processes and develop reports for monitoring. Hardware Asset Manager: responsible for onboarding, assigning, maintaining, offboarding inventory of over 500 laptops and desktops.Manage and partner with internal, cross-functional groups, and stakeholders to implement and deploy new policies, processes, and applications.Completed Leadership Acceleration Program

Manage I.T. operations for 300 users and 7 offices in the Pacific Northwest region.Monitor and troubleshoot issues on Windows platform in an on-prem environment.Train users on newly implemented systems and software.Develop training materials and build knowledge base.Lead deployment project of McAfee Encryption rollout for 700 systems on-site and remotely within 3 months.Manage vendor contracts for office networks and maintenance agreements.Determine hardware and software needs for project related work.

Manage organization's network, hardware, and softwareMaintain and troubleshoot network/computer equipment.Procure hardware and software suitable for non-profit organization.Manage organization website and social networks.

Produce reports calculating and adjusting wages based on public policy and consumer index tables with MS Excel.Research and analyze city policies and ordinances of “living wages” in eight jurisdictions in the Bay Area.Engage community citizens informing them of local issues and election ballot measures to organize and campaign for.

Manage back up data via catalogue tapes Troubleshoot Software: Windows (2000, XP, 2003 Server), MS Office (XP, 2003, 2007), ArcGIS, IISMaintain & Troubleshoot PC hardware: desktops, laptops, printers, scanners, routers, wireless access pointsProvide basic help desk supportConfigure local area networks for small group (10-100 people) and Manage network of medium group (500 +)

Manage and balance operational budget while generating revenue for the organization.Created and implemented education policy for California Community Colleges.Facilitate student leadership training for community college students in California.Organized annual leadership conference for over 300 students statewide.Student Advocacy–African American students.Organize and mobilize students to be engaged in the community college public and Community Outreach.Editor & Writer for Harambee Newspaper and managed advertisements.

Support network users with all network and operating system related problemsDomain administrator for a network hosting over 400 NT domain and Microsoft Exchange accountsResponsible for hardware and software troubleshooting and repairs on over 70 workstationsMaintain detailed inventories database for all battalion's computer assets.Train and supervise incoming field wiremen and computer technicians on company policies and operating proceduresCreate detailed inventories of over 500 pieces of gear, worth over $1,000,000Install telephone lines and switchboardsLay wire and cable, adjust equipment for proper operation, recovering wire, locating wire system faultsOperate digital and analog switchboards

Develop Ergonomic Website using Frontpage98 and HTMLCreate survey databases using MS AccessConduct Ergonomic presentations for the Board Of Directors using MS PowerPoint