Charles A. Schultz Email & Phone Number

Buffalo, New York, United States

Town Supervisor and Town Board SupportPer the direction of the Town Supervisor and Town Board, created an Information Technology Department.Provide overall leadership to the Information Technology Department consistent with the priorities and direction of the Town Supervisor and the Town Board.Engage the Town Supervisor and Town Board in the development and implementation of strategic planning.Keep current with industry trends and issues including current technologies and prices and their potential impact on the Town; advise the Supervisor and Board on their competitive or financial impact. Prepare and deliver monthly reports on issues, successes and project progress to the Town Supervisor and Town Board.Oversight of Technology Services Lead information technology strategic and operational planning to foster innovation, prioritize technology initiatives, and coordinate the evaluation, deployment, and management of current and future technology services. Identify opportunities for cost-effective investment in information technology systems and resources, including staffing, sourcing, purchasing, and in-house development. Negotiate contracts pertaining to organizational operations, negotiate terms and assure performance. Ensure timely delivery of technology services through effective project management and monitoring system performance. Administration Establish and communicate operating standards and goals for the organization. Oversee effective human resource management, including staffing, recruitment of qualified employees, administration of compensation and benefits programs, employee development and performance management. Expand staff leadership by coaching and mentoring new and existing staff.

Tonawanda, Ny

Manage ongoing IT operations Helpdesk analysis and operational plan implemented. Sophos Anti-Virus analysis and operational plan implemented. Manage Engine patch deployment analysis and operational plan implemented. Network analysis and operational plan implemented.Manage vendors RFP preparation. Contract review and management of vendor deliverables.Strategic planning Budget analysis and preparation. IT security assessment performed. Department head meetings conducted. Strategic roadmap developed. Process standardization promoted. Management of policy and procedure documentation begun.Process improvement opportunities Onboarding process analysis performed. Improvement plan developed. Implementation in process. ERP (New World) application analysis performed. Improvement plan developed. Implementation in process. Mapping conversion analysis performed. Improvement plan developed. Implementation in process.

Buffalo/Niagara, New York Area

Heritage Centers is a leading not-for-profit agency in Western New York, with an operating budget of $42 million and almost one thousand employees, Heritage Centers annually serves more than 3,000 children and adults through a network of over a dozen programs; all designed to assist individuals with developmental disabilities in becoming independent and productive members of our community.Allentown Industries Transformation Project - Leading project to restructure the organization to conform with major changes required by the federal and state government in the delivery of services to the disabled community. Working with teams to develop new service offerings as part of the transition.Implemented Agency wide PMO including:A common set of project management processes and templatesCoaching and mentoring to build core project management competenciesProject tracking process to ensure visibility to management in a common and consistent mannerProject metrics reportingLMS (Relias) Rollout Project – Led project to implement a Learning Management System (LMS) to support all agency staff and reduce overall training costs.Heritage Education Program Process Improvement Project – Led team to complete implementation of a new IT system and changes / process improvements for staff at agency managed schools.Payroll Process Improvement Project – Led team to complete an analysis of payroll process, identified improvement opportunities and implemented improvements resulting in time and cost savings.HR Recruitment Process Improvement Project – Led team to complete an analysis of the HR recruiting process, identified improvement opportunities and implemented improvement changes resulting in time and cost savings.

Buffalo/Niagara, New York Area

The Buffalo School District is regarded as one of the premiere urban school systems in New York State. Serving 34,000 students in nearly 60 facilities, the district strives to bring exemplary teaching practices and unparalleled opportunities to its diverse student population.Business Teacher – Olmsted Academy and Buffalo Alternative School (part time)Took over instruction of Business and Web Development classes. Developed comprehensive programs to cover business topics as well as to provide an introduction to web development. Programs were differentiated as needed to accommodate diverse student skills and background.

Honeywell is a fortune 100 company that creates and manufactures a wide variety of products to address global demand for energy efficiency, clean energy generation, safety and security. Business units include: Aerospace, Automation and Control Systems, Performance Materials and Technologies.Information Technology Project Manager, Customer Service ManagementManaged the delivery of Information Technology services to internal business unit customers including the management of complex information technology projects to deliver business centric solutions. Worked with vendor service providers and customers to deliver service offerings.Acted as a business focal point for two business units, conducts meetings with internal customers to plan for release of projects as well as manage prioritization and escalation requests. Coordinated with project management staff on project assignments and release. Provided guidance and mentoring to project managers.Led team to implement Customer Service Management’s first service offering available via an online request portal. This was a major effort by Customer Service Management to streamline simple and standardized service offerings. Project was delivered on time and in conformance to leadership requirements. Led key project to implement a Rapid Problem Solving process for Customer Service Management to quickly resolve problems and issues that arise in the delivery of services. Effort resulted in the reduction of delay time projects were experiencing.

Fujitsu America, Inc. is an information and communication technology-based business solutions provider for organizations in the United States, Canada and the Caribbean. The company provides integrated solutions, including consulting, systems integration, managed services, outsourcing, and cloud services.Business Technical LiaisonHoneywell International, Inc., Performance Materials and Technologies (PMT).Performed IT Site Leader role for PMT plant sites with no IT presence in North America. Responsible for IT operations and infrastructure management at respective locations. Worked with local plant leadership and PMT IT leadership on budget management, strategic planning and vendor service delivery.Acted as a business focal point for PMT and worked with PMT IT Site Leaders, conducted and managed weekly meetings for planning, project reviews, financials and issue resolution. Coordinated financial planning with site leaders and leadership.Provided monthly reports to PMT IT leadership on projects completed, projects requested, issues and issue resolution. Managed budgets and provided monthly reports on project spends to leadership.Assisted with implementation of merger and acquisition activity for the business.

Buffalo/Niagara, New York Area

The Buffalo School District is regarded as one of the premiere urban school systems in New York State. Serving 34,000 students in nearly 60 facilities, the district strives to bring exemplary teaching practices and unparalleled opportunities to its diverse student population.Computer Science Teacher – Kensington High SchoolTaught Computer Science in a large urban school with many challenges. Taking over instruction of the program, found curriculum in disarray and equipment in disrepair. Restored equipment to good operating condition and developed a comprehensive program to cover the breath of the IT landscape as well as to provide an introduction to programming. The program was differentiated as needed to accommodate diverse student skills and background.Worked with teachers in core subjects to promote integration of technology into content areas.

Buffalo/Niagara, New York Area

Honeywell is a fortune 100 company that creates and manufactures a wide variety of products to address global demand for energy efficiency, clean energy generation, safety and security. Business units include: Aerospace, Automation and Control Systems, Performance Materials and Technologies.Information Technology Project Manager, Performance Materials and TechnologiesManaged infrastructure projects for respective sites.Led process improvement team promoting training and use of six sigma tools for process improvement.Implemented standardized SCI CMM driven project management methodology.Represented PMT IT in contract development and negotiations with major corporate IT vendors.Led process improvement team promoting training and use of six sigma tools for process improvement.Information Technology Manager (IT Site Leader), Buffalo Research Lab, Performance Materials and TechnologiesManaged IT organization with a 2M+ budget in support of large chemical R&D facility.Negotiated contract with local vendor and implemented a 1M campus IT infrastructure upgrade project.Negotiated contracts and procured a site wide upgrade of leased IT hardware including workstations and servers.Reorganized department and created a centralized help desk resulting in 100% improvement in closure of services.Negotiated with local IT service providers for contractors and site support services.

Buffalo/Niagara, New York Area

Managed IT team to: Create customized marketing programs which helped our Internet-based clients profile and target new customers and increase the loyalty of existing customers. Develop, maintain and provide access to customer information databases for analysis in support of client’s marketing programs. Provide customer service and technical support to clients' customers 24 hours a day, seven days a week through e-mail, online chat, fax, phone and mail. Provide fulfillment services including order and payment processing, warehousing, inventory management, picking, packing, shipping and returns processing activities. Negotiated for, procured and managed contract IT resources as needed.Quality Assurance ManagerEstablished and managed QA department including:Software Configuration Management and ControlProduction Processing ModificationsDocumentation Management and ControlSystems Implementation and TestingAd Hoc Problem Resolution and Process ImprovementInterface with Other DepartmentsPromoted TQM and use of Statistical ToolsBusiness AnalystPerformed evaluation of IT organization and provided recommendations for training, development lifecycle, job scheduling, operations administration, software management and documentation management. Documented processes and procedures and worked with users and programmers to define and implement requirements.

Buffalo/Niagara, New York Area

Analyzed business needs, researched emerging IT technologies and facilitated implementation in an ISO 9000 compliant Aerospace manufacturing environment. Assisted with Implemented COSMOS MRP system.Performed contract reviews and responses to RFP’s. Provided Marketing support and IT support.Created and managed documentation to support business activities.Procured and implemented a network of workstations, server and LAN infrastructure.

Responsible for the development and implementation of a comprehensive telecommunications training program for operations and technical support personnelWorked as network technician responsible for maintaining the telecommunications network.Knowledge of telecommunications includes hardware and software resources associated with the IBM SNA multi-domain network environment.Working knowledge of network problem determination and recovery including host to host transmissions.Worked as a planning technician responsible for coding JCL to prepare applications for batch production.Knowledge of batch processing includes hardware and software resources associated with and IBM OS/MVS XA multiple processor environment.Working knowledge of TSO/SPF, CLIST coding and TOSS.Created technical documentation to be used as telecommunications network training / informational resources.Taught Classes on various aspects of the telecommunications network including NCCF and NPDA.Developed documentation and classes for managers on the telecommunications network.

Buffalo/Niagara, New York Area

Taught various classes in the Arts. Was department head, responsible for Arts program curriculum development.Additionally, taught an introduction to personal computers to staff and administration and created student tracking database for administration.

Mba

Certification

Ms