Charles Joseph Email & Phone Number

India

Bangalore

Bengaluru Area, India

• Profile Summary: Business & process consulting for Wipro’s proprietary business process management platform Base))) TM. Help customers re-design their business processes and optimize IT landscape for increased.
• Customer interface – articulating value proposition and handling product demonstration for senior level executives in customer organizations.
• Design end to end technology enabled solutions for Procure to Pay, Order to Cash, Record to Report and Hire to Retire processes.
• Design value proposition frameworks for proposed tools and technology and present to customers.
• Response to Request for Proposal and Request for Information (RFP/RFI) – get a clear understanding of the customer’s business & IT landscape to propose the most optimal solution.
• Developing and customizing product collaterals.

Bengaluru Area, India

• Profile Summary: Managing operations for two accounts payable teams – Merchandise Payable & Vendor Income. Leading a team of 35 team members. Responsible for process transitions, people management, end to end delivery.
• Managed a third party vendor engagement with TCS for 25 FTE’s. Responsible for ensuring adherence to SLA’s, revisiting SOW and determining head count requirement, collaborating with technology teams to resolve issues.
• Managed pilot project for SAP roll out and process implementation. Resolved process and system issues in collaboration with project & technology teams.
• Ensured month on month achievement of Vendor Income collection goal. Collected $70 million on annual basis.
• Defined and established controls and audit framework for Accounts Payable to minimize risk.
• Led project to improve invoice auto match. Improved match rate from 80% to 89% which led to a reduction of 8 head counts.

Bengaluru Area, India

Greater Minneapolis-St. Paul Area

• Profile Summary: SAP roll-out liaising between implementation partner, Finance, IT, Supply Chain and Business team. End to end SAP system testing, creating end to end process maps, defining accounts payable process and.
• Requirement gathering, system design & end user screen design for AP module in SAP.
• Represented the business team in SAT, SIT & UAT for SAP implementation.
• Worked with upstream and downstream teams to understand integration points & map the accounts payable process. Developed test cases and scenarios to ensure real life issues are addressed.
• Manual process development, training content development & training delivery.

Bengaluru Area, India

• Profile Summary: Transition, operationalize & stabilize the Merchandise Payable process to Target India. Ensure delivery of key SLA’s, day to day business operations and people management.
• Frontline leadership for a team of 12 members, monitor day to day volumes, production planning, ensure compliance to SLA, IT & HR policies and act as first point of contact for all escalations.
• Played an instrumental role in transition of a 60 member AP process for Target’s US business. Won Partner Award for ensuring seamless transition of processes.
• Six Sigma Green Belt certified for successfully completing project to improve reconciliations productivity in the Merchandise Payable Team.

Bengaluru Area, India

Bangaon Area, India

• Profile Summary: Accounts Receivable collections, monitoring invoicing & rectification of issues pertaining to invoicing. Analysis and maintenance of credit policy for the customer accounts, receivables management.
• Provide frontline leadership to a team of nine collections team members, coordinating with the various Order to Cash processes like Accounts Receivable, Cash Applications and Order Management to ensure that invoicing.
• Building strategies based on targets and make dynamic changes if required.
• Dispute Management – acting as a first level approver for disputed invoices. This task involves extensive research and reconciliation based on issues and disputes raised.
• Handle half yearly and annual performance appraisals of the team.

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor'S Degree, Mathematics