Charles Boldes Email & Phone Number

Alva, Oklahoma, United States

• Windows Server administration and maintenance including Active Directory and Group Policy.• Excellent troubleshooting and customer service skills.• Oversaw the configuration of new physical/virtual servers and installed application servers as well as configured and deployed desktop hardware and software into a new network environment.• Migrated 300+ clients data and applications from the old environment into a new environment ensuring data integrity and accessibility.• Organized and scheduled upgrades with clients/customers so that they could continue working without being interrupted. Also provided information to end users on what changes would be made after the upgrade to provide the smoothest experience when handling updated software. • Maintaining existing software and hardware; upgrading obsolete hardware.• Maintained and serviced local/remote custom servers & custom desktops.• Maintained a detailed record of system information, repairs, fixes and maintenance for other users to use as a knowledge base of how things were done, in case systems went down.• Recommended hardware and software solutions for long term solutions. Researched options available and implemented them.• Repaired and rebuilt computers.

Alva, Oklahoma, United States

• Handled Customer Service and Support calls for BancCentral National Association.• Responsible for opening and resolving support tickets for Fiserv software, Accu-tech software, WoltersKluwer software, and various hardware issues that occurred at local and remote branches for BancCentral National Association. • Direct user assistance in navigating system, resolved technical issues related to data or the system. • Used ticketing system to maintain and troubleshoot customer's technical issues.• Perform onsite monitoring for hospitals, farm co-ops, and retirement center to resolve issues with network, software and hardware.

Alva, Oklahoma, United States

• Managed SEO for Northwestern News.• Maintained brand identity across all ads• Managed Northwestern News online page to stay engaged and relevant with Alva. • Researched, documented and write news in an honest and ethical standard. • Arrange interviews via phone and email.• Covered breaking and news in the local area.• Shoot professional quality photos for publications.

Alva, Oklahoma, United States

• Troubleshoot, diagnosed and resolved problems for the Northwestern News.• Provided technical support.• Researched and recommended new News/video equipment for the Northwestern News to achieve improved performance and to raise their standards on quality. •Provided training for After Effects, Premiere Pro, Adobe Audition, and News operating equipment.