Charles Bond Email & Phone Number

Kent, Washington, United States

Sammamish, Washington, United States

Returned to the stores to prepare for the Store Leader Bench Readiness Program. The focus is to increase my skills as an Assistant Store Leader and get me ready for Store Leader. This includes all tasks and responsibilities of previous Assistant Manager positions.

Bellevue, Wa

I was acting Division eCommerce Manager until July 5thThe Division eCommerce Manager is in charge of QFCs Instacart relationship and operations, Pickup, Scan Bag Go and Kroger Package Services. This includes training, policy development, tracking metrics and coaching.There are 4 modalities I am responsible for:1. Pickup2. Delivery3. Kroger Package Services4. Scan Bag GoThe modality with the most focus is Pickup. In Pickup I am responsible for driving sales and metrics. I have worked hand in hand with advertising to do a huge push and increase customer usage of the program. The metrics I am responsible for were Sales, MPOS, In-Stock and Wait Time. Sales showed constant improvement but when Covid-19 hit we jumped to a 542% sales increase. This was most in the Kroger Enterprise by a large margin. MPOS stands for Mobile Point of Sale. It is a device that allows customers to have shorter wait times car side. When I took role we had a 42% usage and by end of physical year had improved weekly to 78%.In-Stock is a metric that represents the percent of items on a customers list we fill correctly. When I took role we had an In-Stock of 95.42% and at years end it was up to a 96.8%. Even during the Pandemic we are regularly the division for In-Stock.

Issaquah, Washington

North Bend, Washington

Human Resources Assistant Manager has a focus on retention, recruiting, and training for the North Bend location which has over 100 associates. The Human Resources Assistant Manager serves as the link between management and the associates of the location. In 2018 I lead the location to a turnover rate of 36% with the location goal set at 49%. The average nationwide percent for chain stores is 40.9%. This was accomplished by conducting in-depth interviews for new hires, conducting 15, 30, 45, 60, and 90 day reviews, as well as interviewing existing associates to see if they would like to try new areas in the store.In 2019 we improved the turnover rate yet again. Our goal was 36.29% turnover and we ended with 34.5.

Issaquah, Washington

Serves concurrently as HR Assistant Manager with purview of all store positions, including interviewing, onboarding, training coordination, and payroll (100+ FTEs). Operational responsibilities span every functional area that keeps the store running, including ongoing definition of roles, merchandising, adherence to safety standards and Best Practices, inventory/supply chain logistics, project/program management, vendor coordination, shrink mitigation, margin attainment, and employee retention.  Works closely with individual department heads to guide training for each associate, establishing a cogent regimen, and ensuring adherence to corporate standards, industry compliance and protocols. Identified Seafood as opportunity for growth and customer engagement—magnified by the presence of a seafood market next door. Led a reenergized focus on “Easy for You” program, a value-add service providing customers a free cook bag and seasonings/condiments with seafood purchase. Appointed a “Seafood Lead”, coached improved stock levels, created an awards-based sales contest, and increased program awareness by regularly announcing over store P.A.; tripled participation, exceeding goal; ranked #6 out of 60 stores.  Appointed as “Scan, Bag & Go” Store Program Lead (customer self-checkout initiative); trained associates; sent one employee to store launching the initiative May of 2018.  Coached associates across the store to prioritize customer engagement, relationship building and quality service. Appointed a “survey champion” in each department to promote customer participation in OSAT surveys, measuring excellence across meat and produce quality, stock levels and customer satisfaction. Recognized with Customer Service Award three consecutive quarters 2017; again in 2018.

Bellevue, Washington

Leadership Essentials was a Qfc/Kroger ran leadership training class. it taught me many valuable tools to better develop my interpersonal skills. It also taught me more of the finer parts of the business. It was a wonder class and it helped me be a confident productive leader.

Sammamish, Washington

Managed team of 25+ associates on 4th shift; served as de facto store manager from 5:00pm onward. Responsible for departmental supervision, and cross-store merchandising including product placement, display planning and aesthetics (“look and feel”)—aligned with brand pillars. Managed vendor relationships, including account setup and oversight.  At behest of store manager, led emphasis on the OSAT (customer overall satisfaction survey), evangelizing its importance across departments, especially in increasing customer engagement. More than doubled number of responses from 600 to 1500+, most in the entire company (60+ stores).

Sammamish, Washington

Managed the front end following schedules, communicating effectively and providing world class customer service.

Sammamish, Washington

Haba lead had me deal with high dollar and high theft items. I handles inventories and dealt with theft deterring methods.

North Bend, Washington

North Bend, Washington

Seattle, Washington

As a Featured Journalist I had constant deadlines to adhere to. I used my creative writing skills to write reviews for many video games in myriad genres as well as preformed many live interviews with people in the gaming industry.

Redmond, Washington

Gamestop gave me a very different look at managing and being a leader. It had much less associates at the location I worked at so it taught me a whole new way of being a leader that has been invaluable. I also had to handle customer service and marketing for the company.

Education record

Education record

Activities and Societies: Track and Cheer

Retail Management Certificate, Retail Management