As Software Engineer Director at LiquidWebSpace, I lead a team of three freelance engineers, providing technical direction and overseeing key infrastructure projects. My primary focus is on managing the installation and optimization of core Linux operations across our hosting servers, ensuring they run efficiently and reliably to support business needs.I am responsible for all PHP, SQL, and UI changes within the company’s platform, reviewing and proving the code, or signing off on the work completed by the freelance engineers. This ensures that all development aligns with our technical standards and business objectives. Additionally, I designed the main billing CRM used by LiquidWebSpace, which streamlines client management and automates invoicing processes, greatly enhancing operational efficiency.In addition to server management, I oversee the design, security, and performance of our data network, ensuring scalability, security, and high availability. I also manage co-location setups and provide ongoing support to optimize server hardware and hosting solutions in line with client requirements.My role allows me to apply a diverse set of skills, including Linux administration, network architecture, PHP development, SQL management, and DevOps practices. I’m deeply involved in both high-level strategy and hands-on technical work, balancing leadership and engineering to drive continuous improvement. The collaborative nature of this work, along with the opportunity to solve complex technical challenges, has been incredibly rewarding.

As the lead website and software engineer for a leading website design and hosting company, I am responsible for overseeing the development and maintenance of our web-based products and services. In this role, I work closely with a team of developers and designers to create innovative solutions that meet the needs of our clients and customers.One of my key areas of focus is assisting with language development for expansion to Europe. This involves working with our team to ensure that our products and services are accessible and user-friendly for clients in European markets. I stay up-to-date on the latest trends and technologies in web development to ensure that we are delivering cutting-edge solutions that meet the needs of our clients.In addition to language development, I am also involved in backend API creation, along with backend UI creation for multiple sister sites. This involves designing and implementing robust backend systems that can handle large amounts of data and traffic while maintaining high levels of performance and security. I am responsible for ensuring that our systems are scalable, efficient, and easy to use for both our clients and internal teams.Overall, my role as lead website and software engineer is both challenging and rewarding. I am constantly learning and growing in my career, and I take pride in being part of a team that is dedicated to providing top-quality web-based solutions to our clients and customers. By staying focused on our goals and objectives, and working collaboratively with my colleagues, I am confident that we can continue to deliver innovative and effective solutions that meet the needs of our clients and help us grow and expand our business.

In my role as team leader, I oversee a team of 10+ individuals, focusing on ensuring our customers have seamless experiences throughout their journey with the company. This encompasses managing technical issues, orders, billing, and customer care within the department.My responsibilities include leading and supporting the team to ensure all tasks, whether calls, tickets, or chats, are addressed promptly within the working day. I provide coaching, support, and performance management to team members, driving improvements in our service delivery.Collaborating closely with the Senior Management Team, I actively contribute to identifying areas for enhancement within the team and the organization. This involves proposing and implementing changes to systems, processes, and products, in coordination with other departments.I've spearheaded various projects, such as developing email templates for broadband fault-related communications to a potential customer base of 70,000, showcasing my creative thinking and design skills. Additionally, I led the creation of a branded speed test system, now serving over 600 customers monthly, aimed at accurately measuring internet speeds and aiding in fault diagnosis.A top priority in my role is ensuring the team meets all key performance indicators (KPIs). I closely monitor performance, identify areas for improvement, and offer guidance and support to help team members achieve their targets.Overall, I find my role both challenging and fulfilling, as I continuously strive to make a positive impact on both our team and our customers. Whether collaborating on strategic improvements, designing engaging communications, developing branded systems, or driving performance, I am committed to enhancing the company's success and customer satisfaction.

In my current role, I assist in running a team of 10+ people, ensuring that all calls, tickets, and chats are completed within the working day. This involves managing team performance, providing coaching and support to team members, and implementing changes to improve our service delivery.As part of my role, I work closely with the Senior Management Team (SMT) to identify areas where we can make improvements to the team and the company as a whole. This may involve proposing changes to our systems, processes, or products, and working with other departments to implement these changes effectively.One of the exciting projects I was involved in was the creation of email templates to be sent out to a potential 50,000 customers for broadband fault-related purposes. This required me to think creatively and come up with designs that would capture the attention of our target audience and age ranges.Another project I was involved in was the creation of a branded speed test system, which is now used by over 600+ customers a month. This involved me building a user-friendly system that accurately measures internet speeds and provides customers with actionable insights into their broadband performance, along with helping us with fault finding.One of my key priorities in this role is to ensure that the team hits all required KPIs (Key Performance Indicators). This involves monitoring team performance closely, identifying areas where we can improve, and providing support and guidance to team members to help them meet their targets.Overall, my role is both challenging and rewarding, and I take great pride in the work that I do to support our team and our customers. Whether I am assisting with SMT regarding changes and improvements, designing email templates, creating branded systems, or ensuring the team hits KPIs, I am constantly striving to make a positive impact on the company and its customers.

During my time in this role, I worked as a basic agent, taking on the responsibility of handling around 60+ calls per day for broadband, domain, and email faults. The fast-paced environment required me to be highly focused and customer-oriented, ensuring that each call was handled efficiently and with the highest level of care.In addition to addressing customer concerns, I also worked to meet and exceed all management and company KPIs. I understood the importance of setting and achieving performance targets, and I worked hard to ensure that I consistently met or exceeded these goals. This included handling calls in a timely and efficient manner, providing clear and concise communication to customers, and resolving issues effectively.I also took the initiative to stay up-to-date with the latest trends and technologies in the industry, regularly attending training sessions and seminars to enhance my knowledge and skills. This helped me to better serve our customers and provided me with the tools I needed to excel in my role.Overall, my time as a basic agent was both challenging and rewarding. It required me to be highly organized, adaptable, and able to work well under pressure. However, the satisfaction of providing excellent customer service and meeting performance targets made it a fulfilling and worthwhile experience.

As a freelance Data Analyst at YVSSE Hosting, I analyse and interpret large sets of data using Microsoft Excel. In my freelance role, I perform the following key responsibilities:- Develop and maintain data dashboards to track key performance indicators (KPIs) such as customer acquisition, retention, and revenue.- Conduct deep-dive analysis on customer behaviour, identifying patterns and trends to inform business decisions.- Collaborate with cross-functional teams, including marketing, sales, and product development, to develop and execute data-driven strategies.- Create reports and presentations to communicate insights and recommendations to senior leadership.Proactively identify opportunities for data-driven process improvements and automation, streamlining data collection and analysis.Since working with YVSSE Hosting, I have improved data accuracy and streamlined reporting processes, resulting in faster decision-making and improved business performance. My expertise in Microsoft Excel and my analytical and problem-solving skills enable me to provide valuable insights to the organization and contribute to its growth.

During my time in agency work, I was tasked with handling projects in and around Gatwick airport. This role involved a significant amount of travel, requiring me to drive all around England on a day-to-day basis. As I took on more responsibilities, I found myself planning routes and coordinating with clients to ensure that each project was completed efficiently and effectively.One of my key duties in this role was to train new agency drivers at a set company. This involved sharing my knowledge and expertise with new team members, providing them with the skills they needed to succeed in their roles. I took pride in this aspect of my work, as I enjoyed helping others to grow and develop in their careers.Overall, my time in agency work was both challenging and rewarding. It required me to be highly organized, adaptable, and able to work well under pressure. However, the variety of projects and locations made it a dynamic and interesting role, and I gained valuable experience and skills that have proven useful in my subsequent career endeavors.

During my time working as an agency driver, I had the opportunity to work for a range of different companies, transporting hazardous goods under the ADR regulations. This involved careful planning of routes, working closely with local enforcement agencies, and performing my duties under pressure to ensure that the deliveries were made safely and on time.As an ADR-qualified driver, I was responsible for transporting a wide variety of hazardous goods, including flammable liquids, explosives, and toxic substances. This required me to take additional safety precautions, such as ensuring that the cargo was properly secured and that I was equipped with the appropriate personal protective equipment.One of the key challenges of this role was the need to work under tight deadlines and deliver goods to their destinations on time. This required careful planning and coordination, as well as the ability to adapt quickly to changing circumstances. Despite these challenges, I was able to develop strong relationships with my clients and earned a reputation for reliability and professionalism.In addition to my driving responsibilities, I also took on additional duties such as paperwork, maintaining accurate records of deliveries, and conducting vehicle inspections to ensure that my truck was in good working order.Overall, working as an agency driver under the ADR regulations was a demanding but rewarding experience. It allowed me to develop my skills as a driver and to work with a range of different clients and industries. I took pride in ensuring that hazardous goods were transported safely and in compliance with all relevant regulations, and I was always ready to rise to the challenge of this exciting and demanding role.

During my time working in the pet grooming industry, I was responsible for collaborating with different groomers and working with dogs to ensure they were given the correct treatment and grooming. This role required a high level of attention to detail and excellent communication skills, as I needed to work closely with both the groomers and the pet owners to ensure that the desired outcome was achieved.One of the key responsibilities of my role was designing the groom styles for each dog. This involved taking into account the specific needs and preferences of the pet owner, as well as the unique characteristics of the dog's coat and breed. By utilizing my knowledge of different grooming techniques and styles, I was able to create personalized grooming plans that ensured each dog looked and felt their best.In addition to my design responsibilities, I also had to demonstrate exceptional customer service skills. I understood that pet owners were placing a great deal of trust in me and my team, and it was our responsibility to deliver exceptional service and care to both the pets and their owners. By being attentive, friendly, and knowledgeable, I was able to build strong relationships with our clients and earn their trust and loyalty.Overall, working in the pet grooming industry was a challenging and rewarding experience that allowed me to utilize my creativity, attention to detail, and communication skills to make a positive difference in the lives of both pets and their owners.