Charles Cinert work email
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Charles Cinert personal email
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Charles Cinert phone numbers
Continuous Transformation Senior Executive Leader with a history of delivering across diverse functions...Chief Customer Officer - CCO (Customer Success, Reporting and Data Services, Service Desk, Cloud Engineering, and Professional Services)Chief Information Officer - CIO (SRE, DevSecOPS, Infrastructure Engineering (OnPrem, CoLo, Cloud and Mainframe), Product Development, Middleware Applications, Developer and Operations Tools, FinOps, 24X7 OCC, and ITSM functions)Chief Security Information Officer - CISO (24X7 SOC, Threat/Vulnerability Management, Identity Management, Compliance (SOC2, HIPPA, HITRUST, PCI) & Risk Management, and Incident Management & Recovery)P&L General Manager - GM (Life Cycle Revenue, SaaS, PaaS, Professional Services, Service Products, and Software)
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Vice President, Digital ServicesXeroxUnited States -
Chief Services Officer & General ManagerCleardata May 2023 - PresentAustin, Texas, UsWe Protect, Secure, and Operate HealthCare clouds across AWS, Azure & GCP for some of the most innovative and impactful Payers, Providers, and Health Tech companies in the world. In this role I am a member of the ExCo and accountable for the Service Technology Products, Service Delivery, MDR (CyberSecurity), and Customer Success. -
Leadership MentorPlato 2024 - PresentSan Francisco, California, UsHelping others through their journey! -
Advisory Council Member And MentorUniversity Of Houston, C.T. Bauer College Of Business Apr 2021 - PresentHouston, Tx, UsThe Customer Experience Program at the University of Houston, Bauer College of Business -
Vice President, Global Service Operations And Customer SuccessSabre Corporation Jun 2019 - May 2023Southlake, Texas, UsSabre provides best-in-class applications, capabilities, and processes supporting the world airlines, travel sellers, and hotels helping them focus on exceptional experiences and the ability to grow their businesses. Charles was accountable for operating one of the largest global offer–sell engines, day of operations management, platform operations, and workforce transformation & enablement towards a digitally enabled and Smart Works capability. -
Vice President, Head Of Customer Success And Managed Service, Healthcare InformaticsPhilips Sep 2013 - Jun 2019Amsterdam, Noord-Holland, NlExecutive leader for Philips Healthcare Informatics business spanning Product, Infrastructure, Software, Customer Success, and Service. Accountable Order to Cash lifecycle management for over 500 Hospital systems. -
Global Head Of It Service Delivery & Support OperationsPhilips Sep 2013 - Nov 2016Amsterdam, Noord-Holland, NlDriven Global leader of strategy through execution in support of the voice of the customer by delivering services and technology product acquisition, break fix, process delivery and functional knowledge. Responsibilities include accountability for 600+ person support team in 9 global locations and 48 local locations facilitating over 2 million transactions in over 105 countries with industry-leading customer satisfaction.
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Senior Director, Global Commercial Operations And Information TechnologiesDell Sep 2000 - Sep 2013Round Rock, Texas, UsKey cross-business unit leader entrusted to provide strategy, business development, implementation and operations of contact center technology and business intelligence. Direct multi-level global team, with overall responsibility for enabling 49 thousand global employees to effectively provide solutions to customer needs. Core responsibilities enable 100 million voice contacts, 20 million chat contacts and 7 million email contacts as well as delivering key business reporting and intelligence from 15 billion records of data. -
Director, Global Technology Governance And Delivery PmoDell Sep 2000 - Sep 2013Round Rock, Texas, UsChosen to boost the performance of technology-related projects throughout all commercial businesses, leading key talent Directors stationed worldwide. Reported to Chief Commercial Officer for annual multimillion-dollar discretionary technology spend to delivery. Led transformation from IT functionality to business ownership.
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Director, Global Commercial Outsource Partner ManagementDell Sep 2000 - Sep 2013Round Rock, Texas, UsLed global expansion of outsource partners to open additional contact center capacity world wide to handle increased volume in transactional (B2B and B2C) Sales, Customer Care and Technical Support business. Conducted all envisioning through first call activities including evaluation of potential sites, analyzed capabilities of partners/existing infrastructure, negotiated contracts, collaborated on hiring/6-week training process for new centers.
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Director, Commercial Business TransformationDell Sep 2000 - Sep 2013Round Rock, Texas, UsOwner and developer key programs in sales, customer care and warranty support segments from opportunity identification, risk analysis to deployment. Led focused program management teams using a highly matrix business contingent to deliver revenue accretive programs.
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Business Champion, Commercial Lean Six SigmaDell Sep 2000 - Sep 2013Round Rock, Texas, UsLed Lean / Six Sigma initiatives for Commercial business unit. Leader for introduction of Kaizen/Lean/Six Sigma programs certifying 300+ staff. Supervised a team of multiple Six Sigma Black Belts.
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Senior Sales Site Leader, Commercial Consumer And Smb SalesDell Sep 2000 - Sep 2013Round Rock, Texas, UsSales leader for large sales teams focused on lead conversion and upsell optimization for catalog of 30k products, services and financing options.
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Senior Business Consultant, Franchise Sales And Life Cycle OperationsSchlotzsky'S, Inc. Jun 1997 - Sep 2000Atlanta, Georgia, UsDirected franchise relationships starting with 98 restaurants growing to over 200 locations in 13-state territory in Southwestern U.S., China, and Latin America, growing franchise revenue from $28 million to $75 million. Leader of 30-member self-contained team of specialists in Marketing, Operations, Training, responsible for franchisee acquisition, site identification/build, startup operations, sustaining revenue growth.
Charles Cinert Skills
Charles Cinert Education Details
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ThepowerExecutive Mba -
Middle Tennessee State University (Mtsu)
Frequently Asked Questions about Charles Cinert
What company does Charles Cinert work for?
Charles Cinert works for Xerox
What is Charles Cinert's role at the current company?
Charles Cinert's current role is Vice President, Digital Services.
What is Charles Cinert's email address?
Charles Cinert's email address is cc****@****kys.com
What is Charles Cinert's direct phone number?
Charles Cinert's direct phone number is +151296*****
What schools did Charles Cinert attend?
Charles Cinert attended Thepower, Middle Tennessee State University (Mtsu).
What are some of Charles Cinert's interests?
Charles Cinert has interest in Health.
What skills is Charles Cinert known for?
Charles Cinert has skills like Program Management, Vendor Management, Cross Functional Team Leadership, Business Process Improvement, Outsourcing, Strategic Planning, Management, Leadership, Business Intelligence, Six Sigma, Executive Management, Crm.
Who are Charles Cinert's colleagues?
Charles Cinert's colleagues are Gra Etche, Marilyn Platt, Vincent Moses, Kristine German, Omeika Williams, Joshua Dias, Gabriele Baader.
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