Charles Cinert Email & Phone Number

United States

Austin, Texas, Us

We Protect, Secure, and Operate HealthCare clouds across AWS, Azure & GCP for some of the most innovative and impactful Payers, Providers, and Health Tech companies in the world. In this role I am a member of the ExCo and accountable for the Service Technology Products, Service Delivery, MDR (CyberSecurity), and Customer Success.

San Francisco, California, Us

Helping others through their journey!

Houston, Tx, Us

The Customer Experience Program at the University of Houston, Bauer College of Business

Southlake, Texas, Us

Sabre provides best-in-class applications, capabilities, and processes supporting the world airlines, travel sellers, and hotels helping them focus on exceptional experiences and the ability to grow their businesses. Charles was accountable for operating one of the largest global offer–sell engines, day of operations management, platform operations, and workforce transformation & enablement towards a digitally enabled and Smart Works capability.

Amsterdam, Noord-Holland, Nl

Executive leader for Philips Healthcare Informatics business spanning Product, Infrastructure, Software, Customer Success, and Service. Accountable Order to Cash lifecycle management for over 500 Hospital systems.

Amsterdam, Noord-Holland, Nl

Driven Global leader of strategy through execution in support of the voice of the customer by delivering services and technology product acquisition, break fix, process delivery and functional knowledge. Responsibilities include accountability for 600+ person support team in 9 global locations and 48 local locations facilitating over 2 million transactions in over 105 countries with industry-leading customer satisfaction.

Round Rock, Texas, Us

Key cross-business unit leader entrusted to provide strategy, business development, implementation and operations of contact center technology and business intelligence. Direct multi-level global team, with overall responsibility for enabling 49 thousand global employees to effectively provide solutions to customer needs. Core responsibilities enable 100 million voice contacts, 20 million chat contacts and 7 million email contacts as well as delivering key business reporting and intelligence from 15 billion records of data.

Round Rock, Texas, Us

Chosen to boost the performance of technology-related projects throughout all commercial businesses, leading key talent Directors stationed worldwide. Reported to Chief Commercial Officer for annual multimillion-dollar discretionary technology spend to delivery. Led transformation from IT functionality to business ownership.

Round Rock, Texas, Us

Led global expansion of outsource partners to open additional contact center capacity world wide to handle increased volume in transactional (B2B and B2C) Sales, Customer Care and Technical Support business. Conducted all envisioning through first call activities including evaluation of potential sites, analyzed capabilities of partners/existing infrastructure, negotiated contracts, collaborated on hiring/6-week training process for new centers.

Round Rock, Texas, Us

Owner and developer key programs in sales, customer care and warranty support segments from opportunity identification, risk analysis to deployment. Led focused program management teams using a highly matrix business contingent to deliver revenue accretive programs.

Round Rock, Texas, Us

Led Lean / Six Sigma initiatives for Commercial business unit. Leader for introduction of Kaizen/Lean/Six Sigma programs certifying 300+ staff. Supervised a team of multiple Six Sigma Black Belts.

Round Rock, Texas, Us

Sales leader for large sales teams focused on lead conversion and upsell optimization for catalog of 30k products, services and financing options.

Atlanta, Georgia, Us

Directed franchise relationships starting with 98 restaurants growing to over 200 locations in 13-state territory in Southwestern U.S., China, and Latin America, growing franchise revenue from $28 million to $75 million. Leader of 30-member self-contained team of specialists in Marketing, Operations, Training, responsible for franchisee acquisition, site identification/build, startup operations, sustaining revenue growth.

Executive Mba

Education record