Managed an IT organization for a company supplying restaurant businesses with back office analytics based off POS system data and other tools. Led five direct reports and a $1M operating budget while overseeing project management, resource management, risk mitigation, IT infrastructure, helpdesk, customer support, and compliance initiatives.• Rearchitected VMWare, SAN, and core network to provide a robust and resilient environment for the company’s SaaS (Software as a Service) products; served 14,000 restaurant locations, representing 45 terabytes of data.• Managed a major datacenter move from Santa Rosa, CA to Reno, NV, creating a $2.5K monthly savings.• Ensured continuous service to 50,000 mobile users and 20,000 web users each day.• Planned and led the buildout and move of the development office located in Spring, TX.• Managed SSAE 16 SOC 2 initiatives to ensure proper adoption of compliance standards and procedures; completed the company’s first Type 1 Audit in 2015 and Type 2 Audits in 2016 and 2017.• Handled legal and compliance issues, interfacing directly with clients and attorneys as needed.• Oversaw Ctuit’s trademark initiatives.

Aligned Information Technology, New Product Development, and Back Office teams with organization’s corporate goals while overseeing direction/execution of all technology initiatives as a member of Executive Management Team. Directed 18 employees on the IT infrastructure, help desk, software development, product management, and back office teams. • Increased revenue 3.7% by re-architecting core infrastructure to lift average uptime from 96.3% to 99.999%.• Oversaw design and application development of a proprietary centralized telephony platform with delivery in excess of 150,000 daily call attempts across 187 locations. • Managed high volume transactional databases consuming terabytes of data and big data storage of recordings exceeding 150 terabytes; increased at a rate greater than 1GB every 10 minutes.• Transitioned 16-year old proprietary ERP and CRM applications to Microsoft Great Plains and Microsoft CRM, successfully migrating more than 10 million accounts.• Coordinated system changes that reduced bad debt from more than 4% of revenue to 0.18% of revenue.• Renegotiated aggressive, multimillion-dollar telecommunication services contract, resulting in a 26.6% cost savings.• Increased organizational reputation as inventor of eleven issued patents in the Inmate Telephone Service Industry.

Managed a global staff with offices in the US, Canada, Guatemala, and India, overseeing the entire IT organizational structure while providing leadership for project management, budgeting, resource development and utilization, risk identification and mitigation, software development, quality assurance, customer support, and IT infrastructure. • Developed robust IT strategies for overall functioning of the organization, defined standard operating procedures, enhanced support levels, and restored amity amidst the IT/IS staff and the rest of the company. • Restructured software development, QA, and customer service teams to lower labor costs 44% and lift efficiency.• Led architectural redesign and development of the company’s core product using Microsoft.NET technologies.• Recommended and implemented WAN topology improvements to create an annual cost savings of 45%.• Achieved 99.9% system availability by redesigning the hosted environment architecture and web interface for iMaintOnline, DPSI’s SaaS product offering.• Monitored all internal and external Service Level Agreements (SLA’s) to ensure compliance with HelpDesk Now’s IT Service Management policies and procedures.• Proved vital in strengthening client relationships by effectively resolving critical issues, leading to $500K+ in sales.• Served on the Product Oversight Committee (POC) responsible for creating and ensuring the technical validity of software specifications and design. *Career Note: Prior experience includes Deployment / Systems Monitoring Manager for Interpath Communications, IT Manager at Millennium Plastics Technology, and Computer Systems Manager for Foster-Mold, Inc.