Charles D. Kepler Email & Phone Number

Bolton, Massachusetts, United States

• Improved the efficiency and capabilities of the company’s customer support by implementing a ticketing system to ensure support requests / RMAs are being tracked and resolved promptly• Interface directly with customers to troubleshoot and solve technical software/hardware issues; hands-on involvement from ticket creation through completion • Work directly with software developers, engineers, technicians, sales, and management to diagnose the customer claim, and determine a solution/path forward that both is satisfactory to the customer and minimizes cost/resources used• Hold weekly meetings to communicate RMA / Support tickets status to management/production teams• Schedule resources needed to close out tickets in a timely manner• Lead engineer responsible for customer training on airborne hyperspectral hardware/software packages (in person, via video call, and creation of instructional videos)• Provide support to the sales team by outlining how our technologies could benefit potential customers directly relating to their industry and/or desired application • Ability to quickly analyze unforeseen conditions and problem solve with limited resources• Flexibility to dedicate time/efforts to strategic areas most beneficial to the company

Bolton, Massachusetts, United States

• Certified FAA Part 107 Remote Pilot with 1000+ professional flights• Primary engineer responsible for integration, testing, troubleshooting, and data analysis for all aerial equipment prior to shipment to ensure product quality and functionality for ultimate customer satisfaction• Oversee and direct fellow engineers / technicians to ensure tasks are being completed appropriately and in order of importance• Extensive travel for data collection services and on-site trainings for clients such as: Scripps Institution of Oceanography, National Geographic, FEMA, NOAA, Battelle, Israeli Ministry of Defense, Rio Tinto, BASF, and various universities• In depth knowledge/ability to process and efficiently analyze various complex data sets functionality/quality• Experience with UgCS and QGroundControl flight planning software, and DJI/Pixhawk flight controllers

Bolton, Massachusetts, United States

• R&D product integration and testing for hardware/software for new outgoing systems and/or RMAs• Create/update internal Work Instructions and build Travelers to capture proper/current manufacturing processes to ensure products are being built repeatably and efficiently• Manage production schedules and in stock inventory to reflect predicted sales funnel of potential orders; reduce future lead times, and exceed customers delivery expectations

Fitchburg, Massachusetts, United States

• Develop and track project plans identifying schedule, timeline, and resource requirements• Project manager/team lead for various projects to both improve the customer’s experience/satisfaction, while maximizing revenue

Stratton, Vt

• Directed new employees as an event captain for small and large private events• Responsible for the set up/breakdown, operation and service for a variety of special events, as well as preparing/serving drinks and running a cash register under fast paced conditions as a bartender

Greater Boston Area

• Manager of a full-time 3-member maintenance staff• Oversee that work orders are created, reported, and fulfilled quickly to ensure tenant satisfaction• Responsible for all on-site aspects of a building: 132 units

Greater Boston Area

- Provided customer phone support for technical, sales and account level issues- Generated new and renewal sales by determining user requirements and recommending appropriate products and solutions- Communicated effectively with users of all technical skills, resulting in high customer satisfaction- Educated users to improve product & feature usage and customer satisfaction

Burlington, Vt

Cross Country Force-Feedback Device: Senior Capstone Design Project• Designed a cross-country skiing force-feedback device to help improve technique and prevent injury while using the double poling technique• Developed an enclosure in Solidworks (to be mounted to the ski pole) that would house the electronics which was then 3D printed• Used an Arduino Uno to wirelessly transmit data from custom mounted strain gages on the poles to a backpack attached to the athlete via Bluetooth for feedback in real time via headphones, as well as to be logged and recorded for statistical analysis afterword• Improved upon public speaking skills

Centennial Field, Burlington, Vermont

• Directed patrons to seats, and was responsible for maintaining the cleanliness/safety of my area• Developed public speaking skills as a tour guide on the shuttle busses

Florence, Vt

• Worked alongside the lead Engineering Project Manager on the company’s current and future packaging capital projects• Responsible for overseeing project installations, communication with vendors/contractors, reading CAD drawings, and writing thorough daily reports for documentation of each project• Held weekly progress meetings with upper-management to keep the company updated on the happenings, schedules, and plans for each project• Managed approximately 10-15 projects at a time

Burlington, Vermont Area

• Responsible for the set up/breakdown, operation and service for a variety of special events

Hinesburg, Vt

• Oversaw pool duties as the head lifeguard including: water quality testing, chemical handling and administration, teaching of swim lessons and supervision of free swim• Acted as a camp counselor when campers were not using the pool, and would occasionally sub for the after-school program throughout the school year

Manchester, Vt

• Obtained Certifications in: Lifeguard, First-Aid, CPR, and AED• Responsible for: supervision of special events, first aid, teaching swim lessons, and assurance of patron safety

Peru, Vt

• Directed patrons to rides while providing information about the attraction, rules and regulations and Bromley’s facilities/entertainment options

Bondville, Vt

• Cleaned and organized dishes, pots, pans, utensils, glassware and other kitchen items• Maintained overall kitchen cleanliness• Prepared salads and desserts in a fast paced environment

Master Of Science - Ms, Engineering Management, Gpa: 3.91

Bachelor’S Degree, Mechanical Engineering, Gpa: 3.0

Activities and Societies: Minor: Mathematics; UVM Snowboard Team (UVMST)

High School Diploma, Gpa: 3.74

Activities and Societies: Senior Leader, Class Treasurer, Varsity Soccer, Varsity Snowboarding, Varsity Baseball