Charles Rose Email & Phone Number

United States

1. Analyze solutions for reporting needs for clients and create reports to aide in solutions2. Collaborate with account managers to find reporting solution requirements for clients3. Utilize SSRS to build data structures and automate reporting data loads4. Create reports using SSRS for daily, weekly, monthly and quarterly reports5. Collaborate with team in building adhoc reports to facilitate quick gathering of information within teams

United States

Build and Analyze Reports for LeadershipSQL coding and database managementTroubleshoot database issues for reports

Build and develop reportsManage data serversUtilize SQL to create procedures for reports

Tampa, Florida

Remotely and physically resolve user issuesRe-Image desktops and laptopsUtilize SCCM and Active Directory for assigning software and usersResolving Microsoft Suite related user issuesInstallation and deployment of new equipment

Tampa, Florida

Remotely resolve user issuesRe-Image desktops and laptopsUtilize SCCM and Active Directory for assigningResolving Microsoft Suite related user issues

Tampa/St. Petersburg, Florida Area

● Teaching elderly adults on how to perform basic computer operations● Repairing windows/mac computers● Re-installation of Operating System and providing backup utilities and techniques to keeping data● Managing and developing ongoing projects for the yearly calendar● Utilizing Needs Assessment to provide useful projects for the community● Sound Engineer for programs and presentations

Tampa, Fl

● Research and analyze current processes to determine best approach and concept to system.● Design, develop and implement new features for enhancement which boosted user satisfaction. ● Utilize System Development Life Cycle (SDLC) to manage projects work-streams assigned by program manager.● Assist in creating product backlog, sprint backlog and user stories.● Assist in creating requirements specifications for product development.● Conducted UAT with cross functional teams to ensure the system meets the business needs.● Test user stories for accuracy and compliance for validation.● Provide inclusive support to end users and stakeholders.● Used the AGILE Methodology for projects● Implemented new functionalities in the application using JQuery and JavaScript for UI/UX designs● Utilized Accurev to manage projects● Utilized Java, Eclipse/ J2EE, tested programing code & Applications, collaborated with team and management.● Creates and maintains project documentation● Prepared Unit test cases and reviewing test results. Designed and developed front end using JSP and JSTL.● Responsible for investigating the issues, defects, determining problem root cause, formulating corrective action recommendations & implementing them.● Experience with Java Server Page (JSP), designing and developing client-side graphical user interfaces using HTML, JavaScript, JQuery, and CSS● Application security analysis and research using Fortify Security Suite.● JIRA for trouble tickets and Confluence for our knowledge base● Exposure to Struts, Spring and Hibernate frameworks.● Received recognition from the CIO for project delivery.

Jamaica

● Developed, implemented, and maintained the company intranet website for use by 5000+ team members● Used JavaScript to develop the front end application● Diagnosed and resolved hardware, software, and other system issues. ● Performed software implementations and upgrades along with new installation.● Developed and managed Sandals Corporate University intranet.● Composed written document for support of intranet administration including step by step troubleshooting operational procedures. ● Performed duties as IT-Help Desk Tier II and Property IT Manager at call center and hotels● Performed computer upgrades and PC repairs● Assisted users with technical problems using proactive approaches as well as reactive in some situations● Lead team in tickets resolution due to knowledge and great customer service● Managed all office operations when short staffed as well as maintained high customer satisfaction during these periods● Managed meetings for cross functional departments to achieve goals for the Intranet● Promoted to Operations Assistant with responsibilities of Facilities Management:o Managed Front Office, Concierge and Maintenance Operationso Redesigned, developed and implemented Safety Protocolso Tasked with managing multiple buildings facility operationso Responsible for facilitating outside vendor contractso Co-managed apartments by installing and maintaining equipmento Managed meetings for cross functional teams to promote team moraleo Used Microsoft Excel to schedule projects on a weekly basis

Negril, Jamaica

● Monitored network to ensure network availability to 70 systems users.● Provided technical support on-site through analysis, testing, and troubleshooting.● Performed network maintenance to ensure optimal network operation. ● Maintained and supported the local area network.● Managed active directory servers.● Setup and maintained wireless network access for guest which boosted profits.● Managed network connections using distributed cable management system.

Jamaica

● Provided clerical support for TV producer and Executive producer as well as editors● Assisted students in preparing PowerPoint presentations and presentation media.● Sound engineer/producer for student recordings in sound booth● Organized and updated film library.● Able to evaluate operational needs and implement strategies that increase productivity, enhance quality, and improve cost effectiveness.● Supported producer in video editing sessions using Adobe Premiere● Camera operator for more than 100+ programs● Trained to shoot Live and Non live EFP\ENG Events● Trained to work as Camera Operator, P.A., or Grip for any occasion.● Trained new members as well as seasonal members● Work closely with Anchors, Reporters, Producers, Directors and Engineers in a successful team environment.● Troubleshoot any problems and correct them in a timely manner● Operated camera and other equipment as necessary● Broke down and collected all equipment● Seasonal position, invited back to work due to excellent work ethic.● Capture relevant, inspiring, and creative shots in a timely manner.● Mentor beginner camera operators to ensure appropriate practices are kept.● Sound Engineer for weekly church programs, events, and school activities

Master Of Science - Ms, Information Technology Project Management

Bachelor Of Science - Bs, Information Technology