Charles Gahn Email and Phone Number
With a comprehensive grasp of the entire IT lifecycle, from project inception to delivery and ongoing support, I've successfully navigated the challenges and complexities of IT operations. I partner with senior executives to align technology strategies with overarching business objectives. I'm committed to streamlining processes and implementing cost-effective frameworks to empower innovation.I am also PMP Certified with a wealth of experience, dedicated to shaping the landscape of technology and infrastructure management.I bridge the gap between business and technology, translating business requirements into tangible technical solutions that fuel our organization's competitive advantage. As a trusted technical leader, I'm deeply committed to the development and mentorship of DevOps team members, shaping a shared vision of operational excellence. I've led complex, large-scale projects across highly-matrixed organizations, using my extensive knowledge to proactively navigate roadblocks and bottlenecks. My broad technical expertise covers server administration, database analysis, incident response, and system implementation.I'm always eager to connect with fellow professionals who share a passion for technology, innovation, and operational excellence. Whether it's about collaboration, insights, or just a friendly chat, don't hesitate to reach out.Specialties: Project Management, Global Issue Resolution, Cross-Team Facilitation, Leadership Communication, Incident Documentation, Root Cause Analysis, Trend Tracking, Onboarding Support, Process Improvement, Transformation Processes, Policy Development, ITSM Improvement, Continuous Improvement, Post-Incident Processes, Problem Management, Analytical Skills, Vendor Management, Business Requirements Gathering, Software Development Lifecycle (SDLC), Agile Methodology, Strategic Planning, IT Risk Assessment, Team Leadership, Teamwork and Collaboration, Business Continuity Planning, Network Technology, Efficiency Optimization, IT Operations Management, Systems Administration, DevOps, Change Management, Data Analysis, ITIL
Secu
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Senior Program ManagerSecu Jul 2024 - PresentRaleigh, Nc, Us
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Head Of It OperationsAig Jun 2019 - Oct 2023New York, Ny, UsAs the Head of IT Operations, I oversaw a team of nine staff, including eight offshore resources, performing IT problem support and shared services functions for Excess Casualty underwriters.Responsibilities included:• Directed the IT development for three major systems as Product Owner, producing over $4 billion in revenue per year, utilizing Agile Methodology and realizing a 20% increase in project delivery efficiency. • Boosted efficiency by 50% and saved hundreds of hours yearly by streamlining system workflows and procedures.• Facilitated system testing of over $1 million in financial transactions for the introduction of a new, multi-million-dollar online system developed to replace older, outdated mainframe systems. -
Director Of Business Systems And OperationsAig Sep 2007 - Jun 2019New York, Ny, UsIn this role, I led up to five business analysts to support the Commercial Casualty underwriting team. I also owned and managed ten systems with over 1.5K users nationwide, comprising a profit center that wrote over $2B in insurance premiums each year.Responsibilities included:* Supervised ten systems with over 1.5K users nationwide, comprising a profit center that wrote over $2B in premium each year.* Fueled new business accounts by 30%, increased underwriter efficiency by 15%, and managed cross-functional teams as part of a very successful rollout of a new underwriting system for processing Excess Casualty policies.* Recertified 400 users' system access semi-annually in accordance with Sarbanes-Oxley and corporate security guidelines.* Migrated 1.5K+ users to the Windows 7 operating system by managing application testing, ordering, and delivering new equipment, and deploying technical personnel to install the new laptops and docking stations for 700+ users.
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Operations Manager/Business AnalystAig Oct 2005 - Sep 2007New York, Ny, UsAs the Operations Manager, I collected and documented business requirements from users and developed functional specifications for the pricing and policy issuance systems, which produced over $2 million in written premiums.Responsibilities included:* Collected and documented business requirements from users and developed functional specifications for the pricing and policy issuance systems, which produced over $2 million in written premium.* Enabled users to realize a 50% gain in application performance by installing a blade server solution infour West Coast offices.* Compiled and maintained monthly and quarterly sales reports for use by underwriting managementusing a combination of Microsoft Access databases and SQL queries.* Authorized, modified, and revoked access to 25 software applications in addition to promoting securityawareness among 200 users as the Business Security Administrator.
Charles Gahn Education Details
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Pace UniversityComputer Science
Frequently Asked Questions about Charles Gahn
What company does Charles Gahn work for?
Charles Gahn works for Secu
What is Charles Gahn's role at the current company?
Charles Gahn's current role is Strategic IT Operations Leader | Expertise in Agile Methodology & DevOps | PMP Certified | Experienced in Insurance Operations | Driving Business Alignment & Operational Excellence | Proficient in SQL.
What schools did Charles Gahn attend?
Charles Gahn attended Pace University.
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