Charles Gahn Email & Phone Number

Raleigh, Nc, Us

New York, Ny, Us

As the Head of IT Operations, I oversaw a team of nine staff, including eight offshore resources, performing IT problem support and shared services functions for Excess Casualty underwriters.Responsibilities included:• Directed the IT development for three major systems as Product Owner, producing over $4 billion in revenue per year, utilizing Agile Methodology and realizing a 20% increase in project delivery efficiency. • Boosted efficiency by 50% and saved hundreds of hours yearly by streamlining system workflows and procedures.• Facilitated system testing of over $1 million in financial transactions for the introduction of a new, multi-million-dollar online system developed to replace older, outdated mainframe systems.

New York, Ny, Us

In this role, I led up to five business analysts to support the Commercial Casualty underwriting team. I also owned and managed ten systems with over 1.5K users nationwide, comprising a profit center that wrote over $2B in insurance premiums each year.Responsibilities included:* Supervised ten systems with over 1.5K users nationwide, comprising a profit center that wrote over $2B in premium each year.* Fueled new business accounts by 30%, increased underwriter efficiency by 15%, and managed cross-functional teams as part of a very successful rollout of a new underwriting system for processing Excess Casualty policies.* Recertified 400 users' system access semi-annually in accordance with Sarbanes-Oxley and corporate security guidelines.* Migrated 1.5K+ users to the Windows 7 operating system by managing application testing, ordering, and delivering new equipment, and deploying technical personnel to install the new laptops and docking stations for 700+ users.

New York, Ny, Us

As the Operations Manager, I collected and documented business requirements from users and developed functional specifications for the pricing and policy issuance systems, which produced over $2 million in written premiums.Responsibilities included:* Collected and documented business requirements from users and developed functional specifications for the pricing and policy issuance systems, which produced over $2 million in written premium.* Enabled users to realize a 50% gain in application performance by installing a blade server solution infour West Coast offices.* Compiled and maintained monthly and quarterly sales reports for use by underwriting managementusing a combination of Microsoft Access databases and SQL queries.* Authorized, modified, and revoked access to 25 software applications in addition to promoting securityawareness among 200 users as the Business Security Administrator.