Charles G. Email & Phone Number

St Louis, Missouri, United States

Greater St. Louis Area

On assignment at Unigroup. Manage assigned inbound sales leads. Book appointments for sales estimates for domestic moves. Accurate entry of customer data. Answering and transferring calls appropriately.

Littleton, Co

Perform Quality Assurance testing for accuracy and reliability of claim setup and assignment. Research and interpret challenges to formulate client solutions. Develop process improvements, training opportunities, and software enhancements. Create, revise, and update job aids and training materials. Manage incoming emails from an internal claim reporting help mailbox and determine related priority in response. Ensure sensitive and non-public personal information of clients remains confidential.

Chesterfield, Mo

Conducted thorough investigation into critical questions to determine if claims met large loss criteria and whether escalate. Assisted with high call volumes from providers, claimants, insured, and agents to determine best solutions. Created and revised job aids and training materials.

Chesterfield, Mo

Utilized policy applications to verify and obtain coverage. Corrected data entry errors made at point of intake. Searched for duplicate claims to prevent potential for double indemnity. Assigned claims in timely manner based on severity. Escalated severe claims as necessary.