Charles Howarth Email & Phone Number

Highly skilled and analytical. A reliable IT specialist with exceptional communication skills, and ability to put the most novice users at ease. Proven IT management experience servicing a team and user base of over 5000. Extensive experience delivering Support and Help Center services to over 5000 end-users.• Microsoft Server administration (including SQL Server, Microsoft Exchange Server, Microsoft SharePoint), Active Directory Management, SCCM and OSD, Powershell• Microsoft Office 365 Administration and Support• Laptop, desktop, and server support, maintenance, and networking (Windows and Linux)• Firewall, VPN, Remote Administration, Configuration and Maintenance• Installation and Support of Accounting Software; QuickBooks, Sage 50, CaseWare, CCH Document• Administration and Monitoring of end-user security updates and patches including monitoring and defense planning• Software administration, including licensing and related maintenance, create, manage and Tracking of IT Budgets• Experience with the development and implementation of a disaster recovery plan • Experience with the Administration and Support of proprietary software – Real Estate and Accounting software• Service Now and ticket and resource management

Listed skills include It Management, It Service Delivery, Service Desk Management, Database Administration, and 33 others.