Jason Charles Email & Phone Number

London, United Kingdom

• Provisioning, installing, configuring, and supporting of DELL server hardware to adapt to growing data centre capacity requirements.
• Researching and developing technology enabling continued innovation within IT infrastructure.
• Updating, provisioning, and supporting of EMC VNX and Pure Storage iSCSI SAN improving storage capacity while reducing data access times.
• Upgrading and managing VMware VSphere, vCenter ESXi 6 virtual windows environment and its disaster recovery systems giving enterprise systems the resources they need.
• Maintaining and supporting Windows Active Directory, Windows Server 2008 R2, 2012 R2 and 2016 ensuring essential cooperate applications to run without issues.
• Supporting and upgrading enterprise email system Exchange 2010 ensuring vital communications to key customers and suppliers.

Sutton, United Kingdom

• Installation, fault diagnosis and problem resolution to more than 2000 servers on HP blades running VMware VSphere, vCenter ESXi using NetApp SAN in 20 data centres worldwide.
• Researched and prototyped new technologies and techniques to realise benefits of the latest innovations, achieve increased efficiency, and provided highest quality products.
• Supported and installed fibre storage network infrastructure Cisco Catalyst MDS fabric switches to improved response times for SAN and virtual environment.
• Maintained and monitored enterprise Netbackup backup environment to ensure reliable backup and restore of critical company data.
• Established, led, and worked with cross-functional teams and within a distributed IT environment.
• Maintained accurate documentation of all corporate hardware and software assets to simplify customer support and problem resolution.Project Achievements

London, United Kingdom

• Managed Windows 2000, 2003 servers, local area network, and communication connections to remote locations.
• Performed impromptu security checks of servers and networks to verify adequate virus protection and compliance with corporate procedures.
• Maintained multiple websites running IIS including a 20,000 user premium website egi.co.uk.
• Managed network infrastructure including Cisco PIX firewall, LocalDirector, Catalyst switches and routers.
• Provided 3rd line support for 200 users, with fault diagnosis and problem resolution.
• Performed network consultancy and technical analysis to provide solutions.Project Achievements

Sutton, United Kingdom

• Provided second and third line technical support to 1000 staff, helping with network access, printing, and application software.
• Provided second and third line support for Windows NT 4, Novell NetWare 3, 4 and 5.
• Maintained hardware upgrades and provided troubleshooting and software support on network workstations.Project Achievements:
• Conducted training sessions for server administrators to collaborate on plans and coordinate IT development projects.
• Led a project to migrate users from Novell NetWare 3 to Novell NetWare 5 to ensure Y2K compatibility.
• Performed consultancy and technical analysis to provide operational solutions.

Brentford, United Kingdom

• Provided hardware and software troubleshooting, and owned desktop and network issues to resolution.
• Performed job scheduling to ensure prompt, accurate processing and provide balancing of job runs.
• Supported a mixture of Windows NT 4 and Novell NetWare 3.11, 3.2.Project Achievements:
• Developed and deployed desktop computing and networking standards to simplify network environment and troubleshooting.
• Led a project that inventoried and assessed systems to find out readiness for Y2K.
• Negotiated lower purchase costs on hardware and software for the company.

Hounslow, United Kingdom

Installed and configured of PC hardware and software.Setup, installed and maintained ten servers on a Novell NetWare 3.X, 4.X network.Provided fault diagnosis and problem resolution support for 400 users.Performed network consultancy and technical analysis to provide operational solutions.

Hounslow, United Kingdom

Built, installed and upgraded leading brands of hardware and software.Ensured customer's demonstration PCs and Apple MACs are fully functional.Customer liaison provided technical advice on, software and hardware.Supervise a group of 4, delegate workload and handling customer complaints.

B.Sc. (Hons), Distributed Information Systems, Computer Science

Btec Hnd Computer Studies, Computer Science