Charlie Leblanc Email & Phone Number

San Francisco, California, United States

San Francisco, California

Train and coach new hires on procedures and best practices for embodying our company’s core valuesStreamline requests from hundreds of clients per month by sourcing and scheduling over 25 cat sitters across San Francisco and the East BayStrategize solutions for prospective clients to best meet their needsCompose operating procedures for managers and employees, as well as invoicingLead operations meetings with the management team for efficiency optimizationImplement… Show more Train and coach new hires on procedures and best practices for embodying our company’s core valuesStreamline requests from hundreds of clients per month by sourcing and scheduling over 25 cat sitters across San Francisco and the East BayStrategize solutions for prospective clients to best meet their needsCompose operating procedures for managers and employees, as well as invoicingLead operations meetings with the management team for efficiency optimizationImplement customer care campaigns to exceed client expectationsProduce employee team building events for fun and continued educationManage bi-weekly invoicing for over 60 clients with collection outreachEnsure mileage reimbursements for over 25 employees each pay periodExecute a bi-annual key audit of over 1,600 sets of client keys held on file Show less

San Francisco, California, United States

Trained new hires on products, procedures and best practicesManaged company operations and warehouse inventory of over 50 productsGenerated 3,120 email subscribers through 2 years of marketing campaignsIncreased brand visibility by expanding services into two new farmers marketsStreamlined order deliveries to all retail and wholesale customers in the Bay Area

San Francisco, California, United States

Produced training content (video tutorials, overlays and documents) for end usersDeveloped, updated and adapted essential government forms as resources for the Product Team's clientsResolved product issues reported by Quality Assurance and Customer Service departmentsImproved the relevancy of client facing content

San Francisco Bay Area

Produced training content (video tutorials, overlays and documents) for end usersDeveloped, updated and adapted essential government forms as resources for the Product Team's clientsResolved product issues reported by Quality Assurance and Customer Service departmentsImproved the relevancy of client facing content

734 Nostrand Ave, Brooklyn, Ny 11216

⁃ Set up new gallery office. Researched, tested and implemented financial software. Purchased equipment and supplies for gallery, office and guest artist studio.⁃ Wrote detailed job descriptions for three positions; gallery attendant, bookkeeper and social media lead. Interviewed and hired the social media lead position.⁃ Ran gallery events, setup and breakdown before and after performances. Tended to artists and patron needs.⁃ Opened and closed gallery daily. Educated visitors on… Show more ⁃ Set up new gallery office. Researched, tested and implemented financial software. Purchased equipment and supplies for gallery, office and guest artist studio.⁃ Wrote detailed job descriptions for three positions; gallery attendant, bookkeeper and social media lead. Interviewed and hired the social media lead position.⁃ Ran gallery events, setup and breakdown before and after performances. Tended to artists and patron needs.⁃ Opened and closed gallery daily. Educated visitors on our current show and upcoming programming. Packaged artwork for shipping, added new contacts to email list, inventoried artwork on hand and various other daily gallery tasks. Show less

San Francisco Bay Area

As General Manager I was intimately involved with all aspects of the business; from pre-production, through marketing and sales to accounts receivable. ⁃ Worked directly with the company President to manage day­ to ­day business flow and monetization of self ­produced, multi­media products distributed globally.⁃ Managed calendars and budgets for IT, Art, Editing, Production, Customer Service, Promotions, Marketing and Legal departments utilizing 20+ employees. Collaborate… Show more As General Manager I was intimately involved with all aspects of the business; from pre-production, through marketing and sales to accounts receivable. ⁃ Worked directly with the company President to manage day­ to ­day business flow and monetization of self ­produced, multi­media products distributed globally.⁃ Managed calendars and budgets for IT, Art, Editing, Production, Customer Service, Promotions, Marketing and Legal departments utilizing 20+ employees. Collaborate with department leaders on product and marketing strategies.⁃ Event planning for trade shows, sales trainings, industry events and office events. Coordinated with vendors (printers, equipment rentals, food service) under strict time frame and budgets. Booked travel, hotels, transportation, meals and entertainment for staff and partners.⁃ Maintained tenant, vendor and customer relationships including; facility operations, negotiating vendor costs, assuring contract compliance, reconciling domestic and international sales reports, predicting budget requirements and reconciliation.⁃ Provided monthly, quarterly and annual Profit & Loss reporting. Department specific and product specific cost analysis and sales reporting, and specialized reporting as needed to project product success.⁃ Processed bi­weekly payroll; factoring employer/employee health insurance contributions, proper employee 401k and company matching contribution calculations, PTO tracking.⁃ Benefits administration; included researching and distributing information on health plan options and pricing, explanation of 401k and profit sharing plan details, SF commuter benefits, company funded education opportunities and other benefits. Distributed 401k and profit sharing plan reports on a quarterly basis.⁃ Executed employee on-­boarding and maintained confidential employee files.⁃ Maintained relevancy of company policy manual, train staff and enforce company policies. Show less

San Francisco Bay Area

Io Group Inc., Distribution & Customer Service Manager (May 2003 – May 2009)⁃ Assured sales goals were met or exceeded, expanded market reach domestically and internationally.⁃ Created monthly sales offers and track their success. Daily invoicing and account reconciliation. Managed product SKU and inventory.⁃ Evaluated, updated and documented sales and customer service procedures to ensure consistent, exceptional customer service.⁃ Oversaw shipping & receiving, assuring… Show more Io Group Inc., Distribution & Customer Service Manager (May 2003 – May 2009)⁃ Assured sales goals were met or exceeded, expanded market reach domestically and internationally.⁃ Created monthly sales offers and track their success. Daily invoicing and account reconciliation. Managed product SKU and inventory.⁃ Evaluated, updated and documented sales and customer service procedures to ensure consistent, exceptional customer service.⁃ Oversaw shipping & receiving, assuring confidentiality when necessary. Show less

San Francisco Bay Area

⁃ Researched, reviewed and recommended emerging internet technologies for advertising unit opportunities usage across several Wired websites.⁃ Tested and implemented rich media ad units using DoubleClick/DART.⁃ Maintained advertising extranet.⁃ Worked with a small team to evaluate, enforce and update advertising specifications for all Wired properties.⁃ Daily project tracking documentation. ⁃ Maintained relationships with, and between, clients, ad agencies and the Wired… Show more ⁃ Researched, reviewed and recommended emerging internet technologies for advertising unit opportunities usage across several Wired websites.⁃ Tested and implemented rich media ad units using DoubleClick/DART.⁃ Maintained advertising extranet.⁃ Worked with a small team to evaluate, enforce and update advertising specifications for all Wired properties.⁃ Daily project tracking documentation. ⁃ Maintained relationships with, and between, clients, ad agencies and the Wired sales force. Show less

Greater Boston Area

HTML and graphic production as part of the Internet Commerce Group. Completed two redesigns of AdvisorXpress website. Also daily, weekly and monthly updates to Fidelity extranet and other areas of the Fidelity websites.

Greater Boston Area

Design and layout of monthly newspaper and other publications.

Greater Boston Area

Desktop publishing. Design and layout of all publications.

Bachelor’S Degree, Studio Art And Art History

Cyt, Yoga Instruction

Activities and Societies: Beginner and intermediate teaching, kirtan, meditation. Certificates in beginner and intermediate yoga.

Cmt, Zen Shiatsu Massage

Activities and Societies: Shiatsu massage, anatomy studies, meditation. Shiatsu massage, anatomy studies, meditation