Charles Pellicane, Cpep, Citad, Camp, Cpcu Email & Phone Number

Los Angeles Metropolitan Area

Promoted to lead external influencing and sales teams to drive overall growth during unprecedented economic opportunity. Human-I-T makes it easy for companies to do good by repurposing retired technology assets to drive community impact.◆ REVENUE GROWTH – Exceeded annual revenue target in October, forecasted to exceed target by 10%.◆ STRATEGIC THINKING – Created a 5–year strategic plan for the future of the organization, including national expansion, brand positioning, marketing strategy, and new product development.◆ CLIENT PARTNERSHIPS – Secured four new Fortune 500 clients through aggressive “trapping strategy” using customized value propositions to address most serious customer pain points.◆ PUBLIC SPEAKING – Selected to speak on Digital Equity at events held by VISA and Penn State. Presented on Circular Economy and e-waste at the Detroit Green Task Force and e-Reuse Conference.◆ LEARNING & DEVELOPMENT – Trained 19 sales and policy staff quarterly on process improvements. Drove the professional development for 10 individuals, leading to an individual contributor to senior manager.◆ BOARD REPRESENTATION – Chosen to represent Human-I-T as a Board Member of the Los Angeles Economic Corporation Board of Governors, the National Coalition for Technology in Education and Training, and the Association of American Colleges and Universities Institute on Digital Equity.

Los Angeles, Ca

Promoted to oversee IT and Programs Teams to create scalable processes for future growth. ◆ NEW BUSINESS DEVELOPMENT – Spearheaded revenue growth of 274%, $1.92M before hire, expanding to $7.2M in 2022. ◆ PROFITABILITY – Exploded net operating income by 629%, growing from $174K before hire to $1.25M in 2022.◆ TEAMWORK – Initiated and steered multi-year project to obtain ISO 9001 (Quality), ISO 14001 (Environmental Management), ISO 45001 (Health & Safety), and NAID-AAA (Data Security) certifications.◆ SALES PROCESSES – Revolutionized the sales process and standardized across four sales departments in addition to implementing a consistent documentation and reporting process in the HubSpot CRM.◆ PROBLEM-SOLVING – Steered process to improve data wiping and automation of data migrated to ERP, reducing processing time by 40%+ from 27 to 14 minutes per laptop while reallocating labor to other projects.◆ ONBOARDING STRATEGY – Created comprehensive leadership onboarding for new supervisors and managers that combined online video pre-work with in-person role plays, internally promoting 80% of managers.◆ CROSS-FUNCTIONAL TEAM LEADERSHIP – Consistently identified and developed new leaders via the Leadership Factory to instill the right mentality and techniques to be a successful leader.

Promoted to oversee sales group, modernize sales process, and target large accounts.◆ TERRITORY EXPANSION – Oversaw corporate expansion of operations from 15K sq. ft. in one location to 70K sq. ft. in two regions nationally, including new facility in Detroit in 2020, delivering $1.1M in revenue in first full year and $1.35M in year two. ◆ SALES TRANSFORMATION – Transformed sales group from a team of three to 10 team members and closed five Fortune 100 and 500 logos in 18 months.◆ BOTTOM-LINE RESULTS – Drove Net Operating Income 259% from $171K to $615K in 2021, representing margin growth of 2.1% from 8.9% to 11% in 2021.◆ STRATEGIC PARTNERSHIPS – Energized business development team by implementing the concept of social selling using social media posts, leading to 4 major client wins, including Disney Motion Pictures.◆ CONTENT STRATEGY – Collaborated with Marketing to implement a digital content library organized by industry and persona used by business development employees nationwide.

Recruited by CEO to scale operations, propel increased revenue, standardize processes, and modernize management system to handle expansion. ◆ CONTINUOUS IMPROVEMENT – Built and implemented a continuous improvement management system for all departments, facilitating 920 problems to completion through 2022. ◆ METRICS & ANALYTICS – Installed Value Stream Mapping across the organization, leading to enhanced predictability, better forecasting, and more confidence in investing and scaling decisions.◆ SERVANT LEADERSHIP – Increased employee Net Promoter Score (NPS) from -27 to 40 within 18 months by listening to the employees and delivering on mutually beneficial requests.

Irvine, Ca

Advocated and supported the existing post-sale customer within various operational areas.◆ SOLUTION SELLING – Executed sales of $18M in revenue growth year-over-year, growing account from $40M in 2018 to $58M in 2019 in collaboration with Sales and Senior Service Executives.◆ NEW BUSINESS DEVELOPMENT – Identified areas for revenue increase, augmenting the customer’s existing set of solutions and created full load account plan, outlining escalation from $40M to $100M over two-year period.◆ BUSINESS-TO-BUSINESS ACCOUNT STRATEGY – Embodied Subject Matter Expertise on the customer internally, answering inquiries, and reporting to Senior Leadership Team.

Orange, Ca

Supervised Lean and Continuous Improvement practices for National Insurance and Middle Market West Region.◆ LEAN MANAGEMENT – Coached and contributed to 40+ completed improvement opportunities, increasing revenue $10M+ and adding 19K+ hours of capacity annually by refining strategy and minimizing process waste.◆ SALES OPERATIONS – Redesigned sales and support team interaction standards to increase quote and hit ratio 10%. Grew net written premium $10M nationally. ◆ EXECUTIVE COACHING – Cultivated an environment of problem-solving, critical thinking, and innovation by mentoring 4 senior leaders and 16 managers on management system operations. ◆ CUSTOMER RETENTION – Created strategy for targeted accounts to boost revenue $5M regionally and $36M nationally through unique customer touch points to grow retention with proactive best-in-class service.◆ PROCESS IMPROVEMENT – Spearheaded countermeasure to reduce 600 unnecessary phone calls to customers annually by correcting Worker’s Compensation posting notices sent to the wrong locations.PIVOTAL SUCCESSDirected Underwriting process update for Territory Underwriter teams, increasing capacity 10% by eliminating redundant tasks, freeing 17,500 hours annually.

United States

Instilled new vision promoting continuous improvement, which increased operating model consistency and empowered employees to enhance the value of service provided to customers. ◆ CHANGE MANAGEMENT – Delivered constructive feedback to 15 managers in change management and lean methodology, including 120+ hours of one-on-one coaching.◆ LEARNING & DEVELOPMENT – Presented 200+ hours of management system transformation, employee empowerment, and continuous improvement training to 160+ senior leaders, managers, and employees.

Greater Milwaukee Area

Claims Case Manager II: 2013–2014 | Claims Case Manager I: 2012–2013 | Associate Claims Case Manager: 2012Administered third-party auto and general liability claims cases. ◆ Launched and steered weekly peer review process on select complex and long-tailed cases, improving claims settlement results 20% and cutting open claim time by 17%. Produced 450+ annual peer-to-peer training hours.◆ Overhauled 28 outgoing communication email/letter templates, enhancing clarity and strengthening legal requirements. Introduced to region, achieving 10% reduction in investigation-phase claim correspondence.◆ Redesigned system of action plan notation. Shared with 24 peers with 80% adoption. Attained “Superior” rating on action plan notation by Quality Assurance on audits, improving region efficiency and effectiveness.

Bachelor Of Business Administration, Double Major: Risk Management And Insurance; Legal Studies

Activities and Societies: ACACIA Fraternity- Dean's List Fall '09 - Risk Management and Insurance Major ranked #2 nationally year.

Associate Of The Arts And Sciences, 3.88/4.0

Activities and Societies: Phi Theta Kappa Honor Society; Drama; Figure Modeling- Dean's List (Fall 2007, Spring 2008, Fall 2008, Spring.