Charles is a bilingual certified Assistive Technology Specialist (Assistive Technology Application Certification: California State University, Northridge) with an Applied Learning Disability Specialist certification LSLD/ATLD (LDED) from Cambrian College. He came to the Neil Squire Society from the private sector in the information technology/e-learning industry as a Chief Technology Officer and holds various Microsoft certifications. He also holds a diploma from CCNB-Edmundston, and has completed the online Teacher/Trainer Certificate program from Conestoga College, Kitchener, ON. Since 2011, Charles has established several special assistive technology projects for the New Brunswick government. These projects for the department of Early Education and Childhood Development and the department of Post-Secondary Education, Training and Labour involved the assessment, training and support of individuals in the province who use assistive technology or those supporting them. He has also worked with Elections NB as the Project Coordinator for the disability and seniors community during the 2008, 2010, 2012 and 2014 municipal and provincial elections. Charles sits as Chair for avenueNB Cooperative, he is the former public representative for the New Brunswick Association of Occupational Therapists, and consults on assistive technology matters with various other community, provincial and government-based committees. At the Annual Legislative Breakfast in 2017, Charles was presented with the Disability Awareness Week Provincial Award for his continued work with the Neil Squire Society and his involvement in the field of assistive technology. Charles also received an award from the Learning Disability Association of New Brunswick on October 22, 2020 for his dedication to helping individuals with a Learning Disability in using Assistive Technology. In 2021, Charles also completed the Lean Six Sigma - Yellow Belt Certification for Non-Profits.