Client Relations-Supported 100s of clients in a friendly computer lab with a network and 10 workstations for a nationwide non-profit society providing technological supports to persons with disabilities.-Listened to client objectives in order to tailor effective, client-driven learning activities.-Adapted to ever-changing demands of 3 managers over 10+ years; strived for clear communication and effectiveness in work.-Collaborated with career practitioners to ensure functional… Show more Client Relations-Supported 100s of clients in a friendly computer lab with a network and 10 workstations for a nationwide non-profit society providing technological supports to persons with disabilities.-Listened to client objectives in order to tailor effective, client-driven learning activities.-Adapted to ever-changing demands of 3 managers over 10+ years; strived for clear communication and effectiveness in work.-Collaborated with career practitioners to ensure functional and achievable client action plans; commended for being respectful and remaining open to new approaches. -Mentored volunteers and youth interns to facilitate a positive learning environment and provide growth opportunities to both tutors and learners.Technical Skills-Trained diverse clients in multiple applications including MS Office, databases, online tools, social media, and webpage design and development.-Provided real-time technical support to participants across BC during classes using Team Viewer, VNC, Moodle, and Blackboard Collaborate; appreciated for being approachable.-Offered computer repair & maintenance training to 50+ volunteers & clients a year, including installation of motherboards, CPUs, video cards, etc. as part of a Microsoft Authorized Refurbisher Program.-Part of team that built 100s of refurbished computers a year and distributed them to clients in need, including hardware and software installation, as well as some in-home setup in a variety of settings. Show less

Designing the software to match the specific needs of the insurance industryConverting the manual business systems to automated systemsResponsible for implementing software security

Auditing company for Microsoft Licensing and providing technical and desktop support for the plantCreating backups, retrieving data and responsible for troubleshooting Installing operating systems, hardware and software and administering a forty-two computer networkAdding new users to the network