Charles N. Email and Phone Number

• Assisted in developing infrastructure automation scripts using tools like AWS CloudFormation, Terraform, or Ansible to deploy and manage resources.• Actively participated in training programs, workshops, and online courses to enhance technical skills and stay up to date with industry trends.• Conducted research on new tools, technologies, and best practices in the DevOps field, and provided recommendations for process improvements and optimization.• Worked closely with team… Show more • Assisted in developing infrastructure automation scripts using tools like AWS CloudFormation, Terraform, or Ansible to deploy and manage resources.• Actively participated in training programs, workshops, and online courses to enhance technical skills and stay up to date with industry trends.• Conducted research on new tools, technologies, and best practices in the DevOps field, and provided recommendations for process improvements and optimization.• Worked closely with team members to support cross-functional collaboration, participate in Agile ceremonies, and contribute to continuous improvement initiatives.• Helped maintain and improve the continuous integration and continuous deployment (CI/CD) pipeline by assisting with the setup and configuration of tools• Assisted in setting up and configuring monitoring and alerting systems, such as AWS CloudWatch.• Participated in incident response and troubleshooting efforts, working closely with team members to identify and resolve issues promptly.• Actively participated in team meetings and discussions, sharing insights and contributing to the team's collective knowledge.• Assisted in security-related activities, such as vulnerability scanning and implementing security best practices within the DevOps infrastructure.• Assisted in developing and maintaining infrastructure-as-code (IaC) practices, utilizing tools like Git and version control systems for efficient collaboration and code management. Show less

• Involved in identifying problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.• Help develop and execute an enterprise Customer Relationship Management (CRM) Strategy.• Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing, and document analysis. Conducted JAD sessions with various stakeholders and the… Show more • Involved in identifying problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.• Help develop and execute an enterprise Customer Relationship Management (CRM) Strategy.• Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing, and document analysis. Conducted JAD sessions with various stakeholders and the project team. Used Jira tool for gathering and managing requirements.• Provided technical support and assistance to end-users, troubleshooting hardware and software issues to ensure uninterrupted workflow.• Conducted software installations, updates, and patches, ensuring systems were up-to-date and secure.• Assisted in documenting IT processes and procedures, contributing to the development of an organized and accessible knowledge base for the IT team.• Participated in IT projects, such as network upgrades and system migrations, contributing to successful implementations.• Assisted in conducting technology assessments and evaluations, researching and recommending innovative solutions to enhance IT capabilities and efficiency.• Contributed to the development and execution of IT policies and procedures, aligning with industry standards and regulatory requirements.• Assisted in the setup and configuration of IT infrastructure, including servers, network devices, and security systems, following industry best practices. Show less

• Shadowed the EPIC implementation team, learning Electronic Health Record System Fundamental to improve patient care delivery.• Shadowed the EPIC Telemedicine Design and Implementation.• Shadowed the HIPPA compliance and Security team during their daily operations.• Worked with the lean facilitator in improving their process flow in the ITS unit.

• Provided prompt and efficient resolution of technical issues, encompassing a wide range of systems and applications, to ensure uninterrupted workflow for employees.• Demonstrated expertise in configuring and setting up PCs, projectors, and microphones in video conferencing rooms, enabling seamless communication and collaboration among team members.• Proactively updated software across the organization to enhance security measures and protect against potential… Show more • Provided prompt and efficient resolution of technical issues, encompassing a wide range of systems and applications, to ensure uninterrupted workflow for employees.• Demonstrated expertise in configuring and setting up PCs, projectors, and microphones in video conferencing rooms, enabling seamless communication and collaboration among team members.• Proactively updated software across the organization to enhance security measures and protect against potential vulnerabilities.• Adhered to internal policies and guidelines to prepare new computers with standardized software and security deployments, ensuring uniformity and compliance.• Monitored systems in real-time, promptly identifying and troubleshooting errors to minimize downtime and optimize performance.• Successfully retrieved critical information from data backups, enabling the restoration of essential functionality and preventing data loss.• Proficiently connected computers to networks and peripheral equipment, ensuring smooth and efficient operation of all IT resources.• Conducted regular system maintenance, including hardware diagnostics, software updates, and performance optimization, to maximize efficiency and minimize technical issues.• Assisted in the procurement and installation of IT equipment, liaising with vendors and ensuring compliance with organizational requirements.• Collaborated with cross-functional teams to develop and implement IT policies and procedures, enhancing data security and ensuring regulatory compliance.• Conducted training sessions for employees, educating them on basic troubleshooting techniques and promoting IT best practices to enhance overall productivity. Show less