Charles Bishop Email and Phone Number

Lead cross-functional teams to curtail performance shortfalls and improve reliability targets for expense reduction. Work with cross-functional partners to ensure post-sale pricing fits the needs of the business and our customers. Perform product launch activities for the flag ship digital production color family of products. Activities include Go-to-Market strategy, customer and channel pricing, system enablement, sales support, and field communication.• Manage annual financial plan of… Show more Lead cross-functional teams to curtail performance shortfalls and improve reliability targets for expense reduction. Work with cross-functional partners to ensure post-sale pricing fits the needs of the business and our customers. Perform product launch activities for the flag ship digital production color family of products. Activities include Go-to-Market strategy, customer and channel pricing, system enablement, sales support, and field communication.• Manage annual financial plan of $165 million post-sale revenue and $75 million post-sale profit.• Supported major account customers with processes, and problem resolution. Implemented projects to streamline processes and simplify field support strategies. Reduced response time, error rate, and complexity. 
• Perform financial risk assessment analysis and modeling to identify gap drivers against financial plan and work with engineering on mitigation plan, $7 million saved in 2016. • Ensure internal and external policies are adhered to; identify opportunities to enhance internal controls and improve operational and financial performance.• Provide benchmark customer & processes in support of benchmark service group (5-time JD Powers award winner). Show less

Drive financial performance management program for more than 180 products across 32 business groups within Xerox Service Delivery. Develop detailed spreadsheets to identify trends and provide insight into performance variance YOY. Consolidate and analyze monthly revenue and cost trends identifying risks to gross margin and providing recommendations to senior leaders on short and long-range strategic plans.• Financial Reporting and Insight: Prepare monthly and quarterly post-sale financial… Show more Drive financial performance management program for more than 180 products across 32 business groups within Xerox Service Delivery. Develop detailed spreadsheets to identify trends and provide insight into performance variance YOY. Consolidate and analyze monthly revenue and cost trends identifying risks to gross margin and providing recommendations to senior leaders on short and long-range strategic plans.• Financial Reporting and Insight: Prepare monthly and quarterly post-sale financial reporting across 32 business groups; perform analytical gross-profit and margin analysis across product families.o Conduct variance analysis to understand the drivers of Rate, Volume and Mix to determine main drivers of financial performance. o Monitor revenue and expense trends to provide outlook and risk assessment against plan.o Conduct monthly financial plan review and driver outlook. • Support Request for Quote (RFQ): Function as a subject matter expert to provide cross-functional partnership to assigned business units.o Develop annual pricing guidelines used in 90% of production color requests for quotes.o Support ad-hoc analysis requests for special pricing and contracts • Product / Project Performance and New Product Launch: Collaborate across the value chain to develop the annual service plan for the US while consulting with global partners to drive greater alignment between service organizations. Provide financial support to engineering and business teams in development of project benefit and net present value (NPV) assessment.o Develop global run-cost performance metric QCD and inputs into the global planning process used to develop forward product business case assessment. o Provide Launch Readiness Assessment/Recommendation and growth forecast to maturity for Product Performance & Profitability metrics. o Lead or consult on cross-functional projects with high visibility to develop benefit estimates for projects ranging in value from $1 to $20 million. Show less

Provide second level technical support to field personnel on high-volume printing system platforms. Coordinated, developed and delivered annual product seminars to field personnel. Provide onsite client support to resolve complex issues. Interact with Engineering to document processes to deliver improved operational procedures and practices.

Installation of networked printing systems components and delivery of exceptional technical service and inventory management to ensure maximum uptime, performance, and customer satisfaction targets are achieved.