Charles Pittman Email & Phone Number

Cypress, TX, US

Houston, Texas, United States

• Supervise the day-to-day operations of the employment center allowing the missionaries serving at the center to assist those struggling with underemployment and unemployment. Work to ensure that the center is fully.
• Oversee daily operations of the employment center.
• Train and supervise other center missionaries and coordinate staff schedules.
• Organize and run daily staff meetings and devotionals.
• Provide employment coaching.
• Help individuals prepare for interviews and develop resumes.

Cypress, TX

Provide IT consulting services to small and mid sized businesses including disaster recovery, contingency planning, hardware and software upgrades, and problem resolution.

Houston, Texas, United States

• Oversee all aspects of day to day operations including customer relations, scheduling, payroll, invoicing, inventory, and managing crews.
• Changed crews to eliminate poor quality and attitude issues increasing dependability and work quality.
• Worked with vendors to ensure a six month supply of material during supply chain challenges to ensure the ability to continue to work.
• Changed vendors to reduce costs and improve delivery intervals.
• Increase net profitability from 15% to 36% by reducing costs, minimizing waste, and reducing rework.

Houston, Texas Area

• Provided engineering support to both ILEC and CLEC markets on VPLS, Metro-Ethernet, and Hosted Voice.
• Partnered with Type II providers to increase offering footprint. Including identifying NNI locations and sizes for initial roll out.
• Identified target market and working to focus sales on Consolidated’s “sweet” spot.
• Worked with product management to document and release products into new CLEC market.
• Developed process to engage and receive pricing from Outside Plant for fiber builds to expand footprint.
• Engaged finance on an IRR model to reflect costs and provide pricing tool to sales.

• Provided Lean Six Sigma consultation to customers to help reduce errors and improve efficiency.
• Developed an improvement plan to reduce error rate by 71%.
• Defined and mapped process flows to allow identification of inefficiencies and errors.
• Created procedure to standardize process reducing error rate by 43%
• Introduced a training and incentive plan to provide skills and motivation.

• Partner with customers to identify needs/business challenges and design network solutions to meet those needs with a focus on MPLS, VPLS, Ethernet, Private line, Internet, ATM, VoIP, SIP Trunking, and Managed services.
• Provide training to new sales team on product offerings resulting in increased knowledge of available solutions and the ability to sell into account base.
• Develop a collaborative relationship with customers/prospects resulting in additional business opportunities.
• Providing cross training to Level 3 teams on Global Crossing products and systems increasing ability to sell both product solutions and increase sales.

• Provided design and engineering support for complex data and integrated solutions including MPLS, Frame Relay, ATM, Internet, Wireless, and Voice services to Sprint customers including key strategic fortune 500 accounts.
• Doubled sales to key account in three years time by educating customer of Sprint’s abilities, its network, and developing a trusting relationship.
• Successfully lead design team for international RFP valued at $100 million per year resulting in a unified approach and consistent design using Sprint and several partners.
• Secured a preferred vendor relationship with a major account by resolving a significant wireless application problem.
• Selected to recruit engineering candidates at local universities and mentored newly hired and junior engineers to develop a successful team.
• Provided local leadership to engineering team while manager was located in San Diego. This reduced the need to travel by management and increased productivity of local office as a local lead was present to guide team.

San Juan Capistrano, CA

Designed, implemented, and managed LAN and WAN for video streaming organization. Create and implement policies and procedures.

Managed IT, provided support for over 30 offices across the country, and created IT policies and infrastructure for new IT organization.

Lead a team to operate test labs for software developers and technical support personal to test new software versions and trouble shoot/duplicate customer issues.

Naval Nuclear Power School (top 5%)Engineering Laboratory Technician (top of class)Responsibilities included: Reactor and steam plant operation, reactor and steam plant chemistry, radiological controls, annual training for 6,000 people, and reactor plant work center supervisor.

Bs, Business Management

Graduated with Honors

Aa, Nuclear Power Technology

Graduated with Honors