Charles Priepke Email & Phone Number

Atlanta, Georgia, United States

Assist with different client needs which include but are not limited to;Managed on-site and field tech schedulesAssisted in the selection of new hires for Field ServicesTrained new onsite and field techsInventory management for clientsCoordinate third-party vendor schedulesMaintain documentation for knowledge basePrepare and validate reports for upper level managementGenerate new work orders, assist Field/Onsite techs with troubleshooting, validate work orders for closureMaintain SOP documentationMaintained policies and SOWs to current service agreements

Atlanta, Georgia, United States

Traveling from site to site to assist with different client needs which include but are not limited to;Assisted Escalations/Network Ops during client downtime to restore clients’ serviceInstallation of computers, peripherals, and wired/wireless networksRebuild Esxi platforms for virtual hostingInstalled, repaired, and supported network equipment, PC equipment, applications, and other client devicesPurchased necessary equipment, tools and softwareBuild computersNetwork room refreshes

Atlanta, Georgia, United States

Maintained user accounts by implementing group policiesResponsible for learning, installing, configuring, and repairing proprietary applicationsHandled mixed environment AD account managementGroup policy, file permission structure and management.Apple & Android support for email clientProvided remote desktop support with clients running Windows XP – Windows 10Handled patch and remote management using Kaseya Management PlatformInstall new softwareRespond to support emails that pertain to software/hardware issues.

Atlanta, Georgia, United States

Marietta Ga

Maintained user accounts by implementing group policiesApple & Android support for email clientInstall new and replace hardware/softwareMonitor user’s activity on the networkAssign back door codes for new employeesTroubleshoot hardware and software issuesInstalled new phone jacks & data jacksConfigured phone system for new usersTrain new hires on the log on procedure and accessing programsReorganized workstations for efficiencyMaintained audio/video equipmentRespond to support emails that pertain to software issues.Maintain inventorySet up IT equipment for meeting

Atlanta Ga

• Provide customer feedback to upper level management• Received inbound calls regarding customer issues and concerns• Provided policies and procedures to customers• Partnered with upper level management to resolve customers' issues• Maintained call metrics

Atlanta Ga

• Analyzed data in energy consumption• Monitored HVAC and lighting controls in retail stores• The Home Depot and Best Buy two biggest clients• Dispatched techs & issued work orders

Atlanta Ga

• Received inbound calls from business customers• Maintained call metrics• Handled large and medium sized business accounts• Troubleshot DSL service, rebuilt circuits whenever needed

Kennesaw Ga

• Assisted customers with product issues• Maintained inventory levels & loss prevention• Trained new employees

Marietta Ga

• Inventory management• Provided superior customer service