Customer Service Representative
Current
Aug 2020 - Present
AeroLeads people directory · profile
Charles Stratton Email & Phone Number
Contact Center Service Professional ☛ Beating sales and service metrics, and providing excellent service both internally and externally. Currently looking for new opportunities!
at
1A Auto
1 work email found
@1aauto.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Contact Center Service Professional ☛ Beating sales and service metrics, and providing excellent service both internally and externally. Currently looking for new opportunities!
Location
Methuen, Massachusetts, United States
Company size
Who is Charles Stratton? Overview
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Quick answer
Charles Stratton is listed as Contact Center Service Professional ☛ Beating sales and service metrics, and providing excellent service both internally and externally. Currently looking for new opportunities! at 1A Auto, a company with 189 employees, based in Methuen, Massachusetts, United States. AeroLeads shows a work email signal at 1aauto.com and a matched LinkedIn profile for Charles Stratton.
Charles Stratton previously worked as Customer Service Representative at 1A Auto and Customer Service Representative at Road Scholar. Charles Stratton holds Ba, Fine Art from Roger Williams University.
Company email context
Email format at 1A Auto
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{first_initial}{last}@1aauto.com
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Profile bio
About Charles Stratton
I am a seasoned Customer Service professional with over 25 years in this industry. I have worked in banking, software, auto parts and travel environments.I have held supervisory team lead and representative positions. As a Customer Service Representative I have exceeded metric requirements regularly. I am Customer focused working toward first contact resolution. I have used Siebel, SalesForce and company-based systems. I am currently pursuing a position as a Contact Center Customer Service representative.☛ CONTACT INFORMATION: ✉: stratty3@me.com✆: 508-641-6412Customer Service Leader, Coaching, Strategic Leadership, Operations Management, Policy Development, Project Management, Change Management, Process Improvement, Productivity Improvement, Budgeting, Workforce Planning, Training & Development, Customer Care, Customer Service, Leadership, Mentoring, Cloud Computing, Access, CRM, Enterprise Software, Management, Outsourcing, Partner Management, Recruiting, SAP, SaaS, Sales, Salesforce.com, SharePoint, Siebel, SalesForce. Team Management, Training, ERP, Call Centers, Cross-functional Team Leadership Policies & Procedures, Customer Satisfaction, Contact Center, CMS, Interviewing, Profit Growth, Communication .
Listed skills include Cloud Computing, Access, Crm, Customer Service, and 18 others.
Current workplace
Charles Stratton's current company
Company context helps verify the profile and gives searchers a useful next step.
1A Auto
6 roles
Charles Stratton work experience
A career timeline built from the work history available for this profile.
Customer Service Representative
Mar 2015 - Aug 2020
Supervisor, Distribution
- Responsible for day to day strategy and implementation of initiatives for Contact Center Operations including Resource Planning, MIS, Training and Quality, for Distribution Processing Team. Involved in planning.
- Audited fulfillment orders not only for accuracy but also to mitigate any errors that may impact revenue recognition.
- Tracked team quality overall and individually, scheduling regular 1 on 1 sessions to review performance. Distribution Processor performance is tracked via scorecard. These scorecards are reviewed as part of each 1 on 1.
- Acted as liaison between Distribution team and sales, and customer service. Prioritize Revenue and Rush orders over Non-Revenue change orders, however ensuring the change orders are still completed in a timely fashion.
- Met team productivity goal of processing Revenue orders in less than 1.5 days, and Non-Revenue orders in less than 2 days.
Jul 2011 - Mar 2014
Global Business Services Manager, East
- Oversaw and maintained call center operations at Manchester including its staff, facilities, client satisfaction, call rates, volumes etc. Managed and improved call center performance, staffing ratio goals, and.
- Implemented Channel Partner CRM, promoting Partner Self Service Order Entry and Inquiry Resolution/Reduction which reduced manual order entries by 35% of volume and cut operational cost per transaction to “$0”.
- Led the One Touch Contact Resolution project for reducing the contact points for resolving customer issues and able to achieve One Touch Contact Resolution to enhance customer experience. Involved in documenting.
- Web Self Service/Americas GEO Lead, EDI (Electronic Data Integration).
- Instrumental in the setup and later the ongoing implementation of EDI at Autodesk. Partnered with the Program Management Team, Sterling Commerce (the middleware vendor), and IT to develop and roll out the EDI and Web.
- Two time winner of the Go the Extra Mile award
Nov 2001 - Oct 2010
Manager, Job Seeker Services
Monster.Com
Jan 2000 - Oct 2001
Team Manager
Jan 1997 - Dec 1999
Team & coworkers
Colleagues at 1A Auto
Other employees you can reach at 1aauto.com. View company contacts for 189 employees →
AM
Ashish Masih
Colleague at 1A AutoAmritsar, Punjab, India, India
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TC
Terry Carter
Colleague at 1A AutoOverland Park, Kansas, United States, United States
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AB
Armond Brown
Colleague at 1A AutoKansas City Metropolitan Area, United States
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ZD
Zach Dubs
Colleague at 1A AutoJacksonville, Florida, United States, United States
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VR
Victor Richards
Colleague at 1A AutoWaltham, Massachusetts, United States, United States
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JF
Justin Fontaine
Colleague at 1A AutoKansas City Metropolitan Area, United States
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TA
Toress Abbou
Colleague at 1A AutoLondon, England, United Kingdom, United Kingdom
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TB
Thomas Braley
Colleague at 1A AutoGardner, Kansas, United States, United States
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KY
Keyrat Yassin
Colleague at 1A AutoKansas City Metropolitan Area, United States
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JD
Jessica Degroote
Colleague at 1A AutoGreater Boston, United States
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Ashish Masih
Colleague at 1A AutoAmritsar, Punjab, India, India
View →
TC
Terry Carter
Colleague at 1A AutoOverland Park, Kansas, United States, United States
View →
AB
Armond Brown
Colleague at 1A AutoKansas City Metropolitan Area, United States
View →
ZD
Zach Dubs
Colleague at 1A AutoJacksonville, Florida, United States, United States
View →
VR
Victor Richards
Colleague at 1A AutoWaltham, Massachusetts, United States, United States
View →
JF
Justin Fontaine
Colleague at 1A AutoKansas City Metropolitan Area, United States
View →
TA
Toress Abbou
Colleague at 1A AutoLondon, England, United Kingdom, United Kingdom
View →
TB
Thomas Braley
Colleague at 1A AutoGardner, Kansas, United States, United States
View →
KY
Keyrat Yassin
Colleague at 1A AutoKansas City Metropolitan Area, United States
View →
JD
Jessica Degroote
Colleague at 1A AutoGreater Boston, United States
View →
1 education record
Charles Stratton education
FAQ
Frequently asked questions about Charles Stratton
Quick answers generated from the profile data available on this page.
What company does Charles Stratton work for?
Charles Stratton works for 1A Auto.
What is Charles Stratton's role at 1A Auto?
Charles Stratton is listed as Contact Center Service Professional ☛ Beating sales and service metrics, and providing excellent service both internally and externally. Currently looking for new opportunities! at 1A Auto.
What is Charles Stratton's email address?
AeroLeads has found 1 work email signal at @1aauto.com for Charles Stratton at 1A Auto.
Where is Charles Stratton based?
Charles Stratton is based in Methuen, Massachusetts, United States while working with 1A Auto.
What companies has Charles Stratton worked for?
Charles Stratton has worked for 1A Auto, Road Scholar, Aspen Technology, Autodesk Inc., and Monster.Com.
Who are Charles Stratton's colleagues at 1A Auto?
Charles Stratton's colleagues at 1A Auto include Ashish Masih, Terry Carter, Armond Brown, Zach Dubs, and Victor Richards.
How can I contact Charles Stratton?
You can use AeroLeads to view verified contact signals for Charles Stratton at 1A Auto, including work email, phone, and LinkedIn data when available.
What schools did Charles Stratton attend?
Charles Stratton holds Ba, Fine Art from Roger Williams University.
What skills is Charles Stratton known for?
Charles Stratton is listed with skills including Cloud Computing, Access, Crm, Customer Service, Enterprise Software, Leadership, Management, and Outsourcing.
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