Marina Cessor Email & Phone Number

Assisted customers with their auto part needs and questions.Created andmanaged customer discrepancy reports.Microsoft Office ProductsManaged and updated company CDAS along with other employees.Analyzed warranty return patterns and reported to the appropriate teams.

Managed day-to-day business operations.Performed statistical analyses to gather data for operational and forecast team needs.Consulted with customers to assess needs and propose optimal solutions.Reconciled daily sales, returns, and financial reports in QuickBooks.Introduced new methods, practices, and systems to reduce turnaround time.Recruited, hired.

Developed new strategies for customer retention activities.Developed and updated databases to handle customer data.Sought ways to improve processes and services provided.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Developed highly empathetic.

Resolved customer complaints and maintained a clean and tidy checkout area.Utilized POS system to handle customer cash and credit card transactions.Counted money in drawers at the beginning and end of each shift.Referred to price sheets and special sale bulletins to enter price changes.Enabled customers to feel welcomed, important, and appreciated by.