Charles Taylor Ii Email & Phone Number

New York, NY, US

United States

• Installs and configures new VoIP hardware and software on desktops, laptops, and other related hardware.
• Deliver approved Nextiva training in person as well as webinar (web-based), remote training sessions to our customers
• Develop, document, and effectively communicate job processes, procedures, and techniques
• Ability to work with minimum direction and as a team player or lead a team of 3rd party technicians
• Planning and coordinating on-site visits for third party technicians remotely as well as in person.
• On call for travel nationally for installation, implementation and training.

Charlotte, North Carolina, United States

Performed all aspects of installing, repairing, disconnecting, modifying, upgrading and downgrading of customer service offerings. offerings include; Cable, Phone and High Speed internet services. Skills include, working aloft, safety and hazard prevention, customer resolution in real time.

Charlotte, North Carolina Area

-Conducted interviews for potential new hires. -Staffed various location with front-line team members based on resident and site need. -Scheduled staff shift based on need. -Trained new hires utilizing customer service and hospitality expertise. Selected uniform and attire for staff. -Met and exceeded resident needs.

Charlotte, North Carolina, United States

• Greet and direct all guests to their assigned seating location
• Identify and resolve issues in a timely manner
• Respond to guests’ requests for service and assistance
• Lead staff during tightly coordinated events ensuring safety of staff and guests alike
• Perform in a team orientated environment during tightly scheduled events.

Barclays Center

• Conducted training classes for new hires as well as senior level staff
• Promoted from guest services rep to Guest Services Supervisor, within two months of my employment, due to recommendations from upper management.
• Exceeded expectations, achieving above average yearly review scores for performance.
• Perform in a team orientated environment during tightly scheduled events.
• Used skills acquired in the Disney Institute, to motivate staff to perform at their highest potential and build a seamless culture across all departments.
• Exceeded the expectations and requests of all guests, contributing to the Polestar award for best customer service globally.

"Icon Manhattan" Luxury Apartments

Assist in the tracking of concierge team member attendance.Developed relationships with local businesses and VIPs in order to fulfill resident requests.Provide assistance with business/office responsibilities, accounts receivables, and other administrative duties for the residential community.Maintain a high standard of professional appearance, as all team.

Newark Airport

Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment.Service aircraft by operating ground service equipment (Portable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)Tag, lift, load and unloaded Customer Luggage (in excess of 100 lbs) from baggage compartment of.

Charlotte, North Carolina Area

Licensed property and casualty insurance agent in over 15 states.Accurately quote and bind insurance policies. Very Adept in Sales, objectives, and achieving required company goals. Received rewards, monthly bonuses, and recognition for outstanding customer service.Exceeded monthly sales goals by an average of 15% during my tenure.

Phoenix, Arizona Area

Inbound and outbound calling to cardholders to promote product usageExcellent communication, negotiation, problem solving and sales skills.Adjust interest rates, fees and other charges.Exceeded weekly productivity goals by 22%.Team Leader in my unit, for customer card usage. Exceeded sales goals over 26% in two consecutive months, based on customer needs.